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1. Installatie
9
PRODUCTONDERSTEUNING VERKRIJGEN
Als u uw product bij een Value Added Reseller van I.R.I.S.
(VAR) hebt aangeschaft, zal de betreffende wederverkoper u
softwareondersteuning bieden omdat hij het best geplaatst is om dit
te doen.
(*) De Value Added Reseller van I.R.I.S. kan, volgens zijn eigen oordeel, extra
kosten aanrekenen voor de geleverde diensten.
Zodra u het product hebt geregistreerd, hebt u recht op
productondersteuning door I.R.I.S. voor alles
basissoftwarefuncties. Neem contact op met I.R.I.S.:
Europa:
support.pro@irislink.com
Telefoon: +32-10-45 13 64
USA:
support.pro@irisusa.com
Telefoon: +800 447 4744
Azië-Pacific:
support.pro@irislink.com
Telefoon: +852 22646133
Softwareonderhoud en Ondersteuning door I.R.I.S.
Naast (of inbegrepen in) het Ondersteunings- en
onderhoudscontract dat u met een Value Added Reseller hebt
afgesloten, kunt u genieten van het Softwareonderhouds- en
Ondersteuningsprogramma van I.R.I.S. Het programma dat u
wordt aangeboden, verschilt afhankelijk van de diensten die u nodig
hebt. Klein/Groot** softwareonderhoud, basis-/geavanceerde
ondersteuning, eindgebruiker-/partnerondersteuning, ondersteuning
ter plaatse, duur reactietijd, enz.
(**) Klein softwareonderhoud: geeft u recht op alle relevante software-updates.
Groot softwareonderhoud: geeft u recht op alle relevante software-updates en -
upgrades.
Om een aanvraagformulier voor het Softwareonderhouds- en
Ondersteuningsprogramma van I.R.I.S. te verkrijgen, kunt u
contact opnemen met uw Value Added Reseller of met I.R.I.S. op:
13


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