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Perfect 16 Warranty & Support
Limited Parts Warranty Conditions
We are proud to cover the Perfect 16 air cleaning system with a ten (10) year limited warranty. Within 10 years from the
original purchase date by the end-user from the authorized IQAir Dealer/Installer if this appliance or any part thereof
(with the exception of filters) is proved to be defective by reason only of faulty workmanship or materials, IQAir North
America, Inc. will at their option repair or replace the faulty appliance or part free of charge. This warranty is for parts and
does not include labor. The warranty for replaced parts will automatically expire with the termination of the original
devices warranty.
This warranty shall not apply to damage caused by misuse, wear and tear, neglect, unauthorized repair, damage caused
by installation, adaptation, modification or use in an improper manner or inconsistent with IQAirs operating and
maintenance instructions, or to wear or deterioration resulting from environmental conditions or to damage sustained
during transit. IQAir North America, Inc. will not be liable under this warranty for any fault or damage arising from
defective workmanship.
IQAir North America, Inc. will not refund shipping, handling or insurance costs for warranty repairs. Obvious defects must
be communicated to the authorized IQAir Dealer/Installer within 10 days of the purchase date.To secure your warranty
rights and prevent possible transpor t damage, all products must be returned in original IQAir packaging. Please keep the
original packaging.
Alternatively, original IQAir packaging can be ordered from IQAir North America, Inc.
IMPORTANT NOTE: All products you wish to return for service or repair must be accompanied with a Return
Authorization Number (RA Number). This number can be obtained by contacting the IQAir Technical Support Team.The
RA Number must be clearly visible on all external packaging. IQAir North America Inc. reserves the right to refuse any
shipment received without RA Number and to return the shipment at the original senders cost.
IQAir’s Technical Support Team
Should technical questions arise before, during or after installation, please contact the IQAir Technical Support Team.
You may contact the IQAir Technical Support Team at:
To expedite your service, please have the following information ready when contacting us:
IQAir model
Shell number
Serial number (found on the base of the unit)
Your details (name, address, phone, e-mail)
Date of purchase
Description of problem
Thank you for choosing IQAir.
Page 12
208 04 01 01 / 080612_IQ_MA_P16_US
IQAir Technology Center
IQAir AG
Blumenfeldstr. 10
CH-9403 Goldach
Switzerland
Tel: +41 (0)71 / 844 70 00
Fax: +41 (0)71 / 844 70 11
12


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