3. In order to claim under the 5-year Inventum warranty, you can either return the product to the shop you bought it
from or contact the Inventum costumer service department via the form at
'https://www.inventum.eu/service-
aanvraag'
.
4. The 5-year warranty period starts from the date the product is bought.
5. In order to claim under the warranty, you must produce a copy of the original receipt.
6. The warranty applies only to normal domestic use of Inventum products within the Netherlands.
Product registration
1. The 3-year extended warranty is easy to obtain, free of charge, by registering the product within 45 days of
purchase, via the website
'https://www.inventum.eu/garantie-registratie'
. If you did not register the product within
45 days of purchase, you can still do so up to 2 years after the purchase date. However, there will be a charge.
The one-off registration charge is € 89 for each separate product. Registration is possible only for products that
are subject to the 5-year Inventum warranty. Whether the product qualifies for the 5-year Inventum warranty is
stated in the product user manual and in the product information sheet, on Inventum’s website.
2. The warranty period always starts from the date the product is bought. If the product is registered for the
extended warranty at a later date, the warranty period still starts from the original date of purchase.
3. The 3-year extended warranty can only be applied for if you are in the possession of a copy of the original receipt
and the Inventum 5-year warranty certificate.
Large domestic appliances
1. Breakdowns or faults in large domestic appliances (separate and built-in white goods) can be registered via the
form at
'https://www.inventum.eu/service-aanvraag'
, by calling the Inventum costumer service department or in
the store where you bought the device. The telephone number of the costumer service department can be found
at
'https://www.inventum.eu'
.
2. In the event of breakdowns or faults in large domestic appliances, Inventum will have the option to have a service
engineer inspect the faulty device onsite at the customer in the Netherlands and to carry out repairs, there and
then. The Inventum customer service department can also decide to have the device exchanged.
3. If you suffer a breakdown or fault in a large domestic appliance during the first 2 years from the date of purchase,
Inventum will not charge any costs for the exchange, call-out or for parts and labour.
4. If you registered the product as described before at
'https://www.inventum.eu/garantie-registratie'
and you
subsequently report a breakdown of a large domestic appliance in the 3rd to 5th year of the date of purchase, the
5-year Inventum warranty applies and the device will be repaired or exchanged, free of charge. In the event of a
repair or exchange of the device, you only pay the costs of exchange. The current costs of exchange are listed at
'https://www.inventum.eu/omruilkosten'
. If you did not register the product, the 3-year extended warranty does not
apply.
5. When reporting a breakdown or fault, a service engineer will contact the customer within 1 working day in order to
make an appointment. When the report is made in a weekend or during a public holiday, this will be the next
working day.
6. If you report a breakdown or fault via the form at
'https://www.inventum.eu/service-aanvraag'
, you will be kept
informed of the progress via mobile messages and e-mail.
7. The warranty period starts from the date the product is bought.
8. In order to claim under the warranty, you must produce a copy of the original receipt and the Inventum 5-year
warranty certificate.
9. The warranty applies only to normal domestic use of Inventum products within the Netherlands.
Breakdowns or faults outside the warranty period
1. Breakdowns or faults in small or large domestic appliances outside the warranty period, can be reported to the
costumer services department via the form at
'https://www.inventum.eu/service-aanvraag'
or by calling the
costumer services department.
2. The costumer services department may ask you to send the product for inspection or repair. The costs of
dispatch will be at your expense.
3. The inspection to establish whether repair is possible involves a charge. You need to grant your permission for
this, in advance.
4. In the event of a large domestic appliance, Inventum, at your request, can send out a service engineer. In that
case, you will be charged the call-out costs, as well as parts and labour.
5. In the event of an instruction to repair, the repair costs must be paid in advance. In the event of a repair by a
service engineer, the costs of the repair must be settled with the engineer onsite, preferably by means of PIN
payment.
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