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faults
7
If the hob does not function properly, according to you, please try to solve the problem first by checking the points in the table below
before contacting the customer department.
Fault Possible cause Solution
There is a smell of gas near
the hob.
The hob connection is leaking. Turn off the main gas supply valve. Contact your
installer.
A burner does not ignite. • The plug is not in the socket.
• A fuse is defective/ or switched off
in the fuse box.
• Ignition is dirty/damp.
• The burner parts are not placed
correctly.
• The burner parts are dirty/damp.
• The main gas suplly valve is closed.
• A fault in the gas mains.
• Wrong type of gas used.
• Put the plug into the socket.
• Replace the fuse or switch on the fuse in the fuse
box.
• Clean/dry the ignition.
• Refit the burner and watch the openings for the
thermocouple and the ignition.
• Clean/dry the burner parts.
• Open the main gas valve.
• Consult your gas supplier.
• Check whether the gas used is suitable for the
appliance. Contact your installer if it is not correct.
The burner extinguishes
immediately after igniting.
• The control knob has not been
pressed long and/or deep enough
(at least 3 seconds).
• The thermocouple is dirty.
• Keep the control knob fully pressed for at least 3
seconds between the highest and the lowest flame
setting. This can take longer the first time because of
the gas supply.
• Clean/dry the thermocouple.
The burner does not burn
evenly.
• The burner parts are not placed
correctly.
• The burner parts are dirty/damp.
• The wrong type of gas is used.
• Refit the burner and watch the openings for the
thermocouple and the ignition.
• Clean/ dry the burner parts.
• Check whether the gas used is suitable for the
appliance. Contact your installer if it is not correct.
cleaning & maintenance
6
Clean the hob after each use to maintain it in good condition. Food residue can create stubborn stains if not removed directly after
use.
Use a mild cleaning detergent to clean the hob. Burner parts and the pan supports should not be cleaned in the dishwasher. The
dishwasher detergent can corrode the materials.
The pan supports, burners and burner caps are removable for easy cleaning of the
hob.
First clean the control knobs, burners, burner caps and pan supports.
Check whether the thermocouple and ignition are clean. If necessary use a
toothpick or needle.
Clean the drip tray.
Clean everything again with just a damp cloth and dry it thoroughly.
Refit the burners. Make sure the openings are aligned for the thermocouple and the
ignition.
Refit the burner caps.
Refit the pan supports. Place them carefully on the drip tray without sliding.
PERSISTENT STAINS
Persistent stains on the pan supports and burner caps can best be removed with a fluid detergent or a plastic scouring sponge. Never
use aggressive cleaning products or sharp objects to clean the hob.
Persistent stains on stainless steel are best removed with a special stainless steel cleaning product. Always wipe in the direction of the
grain to prevent damage to the protective layer.
The surface of the stainless steel drip tray can discolour slightly over time.
Cap
Crown
Burner cup
Spark plug
Thermocouple
20 English
20


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