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Intermec CN50 Windows Embedded Handheld 6.5 Manual

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CN
50
Mobile Computer for Windows
User Manual
Embedded Handheld 6.5
ii CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2011-2012 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation
in the United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit
(www.openssl.org).
This product includes cryptographic software written by Eric Young (EAY@cryptsoft.com).
This product uses Regex++, Index software during its operational phases. The owner of Regex++
has granted use of the software to anyone provided such use is accompanied by the following
copyright and permission notice:
Regex++, Index. (Version 3.31, 16th Dec 2001)
Copyright © 1998-2001 Dr John Maddock
Permission to use, copy, modify, distribute and sell this software and its documentation for any
purpose is hereby granted without fee, provided that the above copyright notice appear in all
copies and that both that copyright notice and this permission notice appear in supporting
documentation. Dr John Maddock makes no representations about the suitability of this software
for any purpose. It is provided “as is” without express or implied warranty.
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual iii
Document Change Record
This page records changes to this document. The document was
originally released as Revision 001.
Version
Number
Date Description of Change
002 03/2012 Revised to add information on the ScanNGo bar
code, available languages, Intermec applications, new
CN50 accessories, and the 5-megapixel camera.
iv CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Contents
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual v
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
1
About the Computer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the CN50 Mobile Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
What’s New in This Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Overview of the CN50 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
CN50 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Turn On the CN50 for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
About the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Change the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
About the Battery Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About Battery Life and Conservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
About the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
About the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About the Color-Coded Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Capitalize Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Enter Characters on the Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Configure the Screen Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Adjust the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Contents
vi CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Insert a MicroSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Transfer Files To and From Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
2
About the User Interface and Intermec Applications . . . . . . . . . . . . . . . 19
About the User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
About the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Title Bar Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Align the Screen Using the Stylus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Align the Screen Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Rotate the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
About Intermec Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Applications Available on the Mobile Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Applications You Can Download to the Mobile Computer. . . . . . . . . . . . . . . . . . . 29
3
Use the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
About the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Activate the CDMA Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Start the Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Activate the Computer on Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Activate the Computer on Verizon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Activate the UMTS Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Turn the Phone On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Make a Phone Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Make an Emergency Phone Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
4
Use the Imager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
About the Imager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
About Signature Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
About Document Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
About Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Read Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Contents
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual vii
5
Use the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
About the Color Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Take a Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Record a Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Save Pictures and Videos to an SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
6
Use GPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
About the Integrated GPS on Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Use the GPSID Installed on the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Improve GPS Performance on the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
7
Configure the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
How to Configure the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Use Intermec Settings On the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Start Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
About the Structure of Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Navigate in Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Configure Profile Settings With Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
How to Hide Menu Items in Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
About Network Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Configure 802.11 Radio Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Configure Ethernet Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Configure Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
About USB Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Create an ISP Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Create a VPN Server Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
About Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Choose Between Microsoft and Funk Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Load a Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Contents
viii CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
8
Manage the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Manage the Computer in Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Manage the Computer With SmartSystems Foundation. . . . . . . . . . . . . . . . . . . . . 90
Manage the Computer Using Third Party Software . . . . . . . . . . . . . . . . . . . . . . . . .91
Develop and Install Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Package Your Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Choose a Target Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Install Applications Using SmartSystems Foundation Console. . . . . . . . . . . . . . . 92
Install Applications Using Microsoft ActiveSync or Windows Mobile Device Cen-
ter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Install Applications Using a MicroSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Install Applications Using a ScanNGo Bar Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Launch Applications Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Update the System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Update Individual or Multiple Computers Using SmartSystems Console . . . . .95
Update Individual Mobile Computers Using a microSD Card . . . . . . . . . . . . . . . . 96
9
Troubleshoot and Maintain the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Troubleshoot Your Mobile Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Troubleshoot the Wi-Fi Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Troubleshoot 802.1x Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Check 802.11 Network Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Troubleshoot Reading Bar Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Troubleshoot Operating the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Call Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Find Your Configuration Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Find Your Software and Firmware Version Numbers . . . . . . . . . . . . . . . . . . . . . . .105
Reset the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Warm Boot the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Cold Boot the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Clean Boot the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Clean the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Contents
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual ix
A
Specifications and Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Physical and Environmental Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
CN50 Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Power and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Touch Screen Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Keypad Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Bar Code Symbologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
CN50 Docking Connector Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
CN50 Imager Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
EA21 Area Imager Minimum Reading Distances. . . . . . . . . . . . . . . . . . . . . . . . . . .113
EA21 Area Imager Typical Reading Distances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
EA11 Area Imager Minimum Reading Distances. . . . . . . . . . . . . . . . . . . . . . . . . . .116
EA11 Area Imager Typical Reading Distances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Data Collection Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
B
Keypads and Keystrokes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Standard Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
C
Imager Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Basic Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Imager Predefined Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Symbology Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
I
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
x CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Before You Begin
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual xi
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec website at www.intermec.com and click Support >
Returns and Repairs > Warranty.
Disclaimer of warranties: The sample code included in this document
is presented for reference only. The code does not necessarily
represent complete, tested programs. The code is provided “as is with
all faults.” All warranties are expressly disclaimed, including the
implied warranties of merchantability and fitness for a particular
purpose.
A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to avoid
death or serious injury to the persons working on the equipment.
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.
Before You Begin
xii CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Web Support
Visit the Intermec website at www.intermec.com to download our
current manuals (in PDF).
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Intermec Technical Communications department directly
at TechnicalCommunications@intermec.com.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec website, click About Us > Contact Us.
Service Location Support
For the most current listing of service locations, click Support >
Returns and Repairs > Repair Locations.
For technical support in South Korea, use the after service locations
listed below:
AWOO Systems
102-1304 SK Ventium
522 Dangjung-dong
Gunpo-si, Gyeonggi-do Korea, South 435-776
Contact: Mr. Sinbum Kang
Telephone: +82-31-436-1191
Email: mjyun@awoo.co.kr
IN Information System PTD LTD
6th Floor
Daegu Venture Center Bldg 95
Shinchun 3 Dong
Donggu, Daegu City, Korea
Email: jmyou@idif.co.kr or korlim@gw.idif.co.kr
Before You Begin
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual xiii
Who Should Read This Manual
This manual is written for the person who is responsible for
installing, configuring, and maintaining the CN50 Mobile Computer.
This manual provides you with information about the features of the
CN50, and how to install, configure, operate, maintain, and
troubleshoot it.
Before you work with the CN50, you should be familiar with your
network and general networking terms, such as IP address.
Related Documents
This is a list of related Intermec documents.
• Intermec Settings Command Reference Manual
• Intermec Developer Library (IDL) Resource Kit Developer’s Guide
• Intermec Terminal Emulator User’s Guide
• Intermec Browser User’s Manual
• Intermec Launcher User’s Guide
• Intermec Connection Manager User’s Guide
The Intermec website at www.intermec.com contains our documents
(as PDF files) that you can download for free.
To download documents
1 Visit the Intermec website at www.intermec.com.
2 Click the Products tab.
3 Using the Products menu, navigate to your product page. For
example, to find the CN50 computer product page, click
Computers > Handheld Computers > CN50.
4 Click the Manuals tab.
If your product does not have its own product page, click Support >
Manuals. Use the Product Category, the Product Family, and the
Product to find your documentation.
Before You Begin
xiv CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Patent Information
Product is covered by one or more of the following patents:
4882476; 4894523; 4953113; 4961043; 4970379; 4988852; 5019699;
5021642; 5038024; 5081343; 5095197; 5144119; 5144121; 5182441;
5187355; 5187356; 5195183; 5216233; 5216550; 5195183; 5195183;
5218191; 5227614; 5233172; 5241488; 5243602; 5258606; 5278487;
5288985; 5308966; 5322991; 5331136; 5331580; 5342210; 5349678;
5359185; 5371858; 5373478; 5389770; 5397885; 5410141; 5414251;
5416463; 5442167; 5464972; 5468947; 5468950; 5477044; 5486689;
5488575; 5500516; 5502297; 5504367; 5508599; 5514858; 5530619;
5534684; 5536924; 5539191; 5541419; 5548108; 5550362; 5550364;
5565669; 5567925; 5568645; 5572007; 5576529; 5592512; 5594230;
5598007; 5608578; 5616909; 5619027; 5627360; 5640001; 5657317;
5659431; 5671436; 5672860; 5684290; 5719678; 5729003; 5742041;
5761219; 5764798; 5777308; 5777309; 5777310; 5786583; 5793604;
5798509; 5798513; 5804805; 5805807; 5811776; 5811777; 5818027;
5821523; 5828052; 5831819; 5834753; 5834749; 5837987; 5841121;
5842070; 5844222; 5854478; 5862267; 5869840; 5873070; 5877486;
5878395; 5883492; 5883493; 5886338; 5889386; 5892971; 5895906;
5898162; 5902987; 5902988; 5912452; 5923022; 5936224; 5949056;
5969321; 5969326; 5969328; 5979768; 5986435; 5987192; 5987499;
5992750; 6003775; 6012640; 6016960; 6018597; 6024289; 6034379;
6036093; 6039252; 6064763; 6075340; 6095422; 6097839; 6102289;
6102295; 6109528; 6119941; 6128414; 6138915; 6149061; 6149063;
6152370; 6155490; 6158661; 6164542; 6164545; 6173893; 6195053;
6234393; 6234395; 6244512; 6249008; 6328214; 6330975; 6345765;
6356949; 6367699; 6375075; 6375076; 6375344; 6431451; 6435411;
6484944; 6488209; 6497368; 6532152; 6538413; 6539422; 6621942;
6641046; 6681994; 6687403; 6688523; 6732930
There may be other U.S. and foreign patents pending.
1
1
About the Computer Features
This chapter introduces the CN50 Mobile Computer with the
Windows
®
Embedded Handheld operating system. Use this
chapter to learn about the basic features and functions of the
CN50, as well as the available accessories for the CN50.
Chapter 1 — About the Computer Features
2 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
About the CN50 Mobile Computer
The Intermec CN50 Mobile Computer is a small, sleek, and stylish
mobile computer built on the Microsoft® Windows Embedded
Handheld operating system. The CN50 uses dual ARM processors to
provide high throughput and is the first mobile computer with the
latest High Speed Uplink Packet Access (HSUPA). The CN50 is also the
first voice-enabled mobile computer that can be changed from a
CDMA network to a GSM/UMTS network and back to CDMA.
CN50 Mobile Computer
What’s New in This Release
This version of the user manual contains these updates:
• Updated information on the CN50 accessories. For more
information, see “CN50 Accessories” on page 5.
• Added a procedure to select the language when you turn on the
computer. For more information, see “Turn On the CN50 for the
First Time” on page 7.
• Added information about the Intermec applications available on
the CN50 mobile computer. For more information, see “About
Intermec Applications” on page 27.
• Added information about the 5-megapixel color camera. For more
information, see “About the Color Camera” on page 48.
Chapter 1 — About the Computer Features
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 3
• Updated information on the Intermec Settings menus. For more
information, see “About the Structure of Intermec Settings” on
page 61.
• Added information on the ScanNGo Wi-Fi configuration bar code.
For more information see “Enable the Wi-Fi Radio With
ScanNGo Bar Codes” on page 68.
Overview of the CN50 Features
The CN50 is available with the following features:
• 3.75G UMTS/3.5G CDMA, 802.11b/g CCX v4.0, and Bluetooth
®
radio
• 2.5 GPRS/EDGE radio
• 256 MB DRAM, 512 MB Flash (approximately 350 MB free for user
applications)
• Customer-accessible micro-SD slot for removable memory cards
up to 32 GB
• Imaging options:
• EA21 area imager
• EA11 area imager
• Integrated GPS receiver
• Digital compass to enhance GPS navigation and improve
geotagging of captured images
• Accelerometer that can automatically sense the angle of the
computer and rotate the display between portrait and landscape
• Camera:
• 3-megapixel color camera
• 5-megapixel color camera
• Area imager that can read bar codes, capture signatures, and
support Enhanced Mobile Document Imaging (eMDI)
The CN50 Mobile Computer with an IEEE 802.11b/g radio installed
is Wi-Fi® certified for interoperability with other 802.11b/g wireless
LAN devices.
Chapter 1 — About the Computer Features
4 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Use this manual to understand how to use the CN50 and other
features and options available on it.
About the Status LEDs
The CN50 has four status LEDs.
Location of the CN50 Status LEDs
The next table describes the notification LED, Good Read LED, and
key status LED. For information about the battery status LED, see
“About the Battery Status” on page 9.
Note: For information about the Mobile applications installed on the
CN50, see the online Help. For additional information, visit Intermec
Knowledge Central atintermec.custhelp.com.
Key Status LED
Notification LED
Good Read LED
Battery Status
LED
Chapter 1 — About the Computer Features
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 5
Understanding the Status LEDs
CN50 Accessories
The CN50 ships with a battery. All other accessories are sold and
ordered separately. For help, contact your local Intermec sales
representative.
CN50 Accessories
LED Color Description
Notification Orange The CN50 is notifying you of a pending alarm
or message.
Good Read Green The CN50 has successfully decoded a bar code.
Battery
See
“About the Battery” on page 7.
Key Status Green Caps Lock is enabled if you have a QWERTY
keypad.
Green function keys are enabled if you have a
numeric keypad.
Amber Amber function keys are enabled.
Accessory Description
CN50 AC Power Adapter
(Model AE37)
The CN50 AC Power Adapter provides a
connection for external AC power to the
CN50. To use this adapter, you need to
purchase a country-specific power cord.
CN50 Battery (Model AB25) The AB25 extended battery provides power to
the CN50.
CN50 Charge-Only
Multidock (Model AD23)
Use the charge-only multidock to hold up to
four mobile computers with batteries
installed, charge batteries, and provide power
to the mobile computers.
DX1 Desktop Dock with USB
connectivity
Use the desktop dock with the:
• computer cup to charge the battery while
it is installed in the computer.
• battery cup to charge the battery.
Chapter 1 — About the Computer Features
6 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
DX2 Dual Dock and DX4
Quad Dock. The DX2 and
DX4 are available in
charge-only and Ethernet
configurations.
Use these charger bases with the:
• computer cup to charge batteries while
they are installed in the computer.
• battery cup to charge two batteries.
Ethernet Adapter Use the Ethernet adapter to be able to
connect the computer to an Ethernet
network.
CN50 Ethernet Multidock
(Model AD24)
Use the multidock to hold up to four mobile
computers with batteries installed. The
multidock charges the batteries and provides
power and Ethernet connections to each
mobile computer.
CN50 Handstrap
Replacement
You can order and install a replacement
handstrap.
CN50 Magnetic Stripe Reader
(Model AR9)
Use the magnetic stripe reader if you need
magnetic stripe reading capability on the
mobile computer.
CN50 Quad Charger
(Model AC21)
Use the quad battery charger to charge up to
four battery packs.
CN50 RS-232 Adapter Use the RS-232 adapter to convert the
connector on the bottom of the computer to
a serial connector.
CN50 Single Dock
(Model AD27)
Use the single dock to hold a mobile
computer with its battery installed, charge a
spare battery pack, charge the main battery
pack, and provide power to the mobile
computer. The dock has USB host and client
connectors. Optional modules are available
to convert the USB host to Ethernet or to a
landline modem.
CN50 Tethered Stylus
Replacement
You can order and install a replacement
stylus.
CN50 Vehicle Docks
(Models AV6, AV9)
Use the vehicle docks to hold and charge the
mobile computers while using them on a
vehicle.
CN50 Vehicle Holder Use the vehicle holder to hold your CN50
while you are using it in a vehicle.
CN50 Vehicle Power Adapter
(Model AE36)
Use the vehicle power adapter to charge the
battery installed the CN50 from your vehicle.
Accessory Description
Chapter 1 — About the Computer Features
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 7
Turn On the CN50 for the First Time
If your mobile computer includes language provisioning, you are
prompted to select a language and align the touch screen when the
computer starts for the first time. Your language selection applies to
text used in the Windows Mobile user interface and Microsoft
applications.
1 Insert the battery into the CN50.
The CN50 turns on, and you are prompted to select a language.
2 Use the u, d, and e keys to select a language and navigate
through the screens.
The language you selected loads on the CN50.
3 Fully charge the battery.
4 When you are prompted, tap the screen to set up your CN50.
5 Follow the onscreen instructions to align the touch screen.
The home screen appears.
About the Battery
The CN50 uses an AB25 extended battery as its main power source.
The extended battery has a 14.4 Watt hour capacity. Several factors
determine the life of your battery, such as display brightness, display
timeout, input devices, extreme temperatures, and your usage.
Fully charge the battery before you use the CN50. When you change
the battery, the computer will automatically go into a power off state
and then cold boot.
Note: The available languages are Simplified Chinese, Traditional
Chinese, French, German, Italian, Korean, Russian, and Spanish.
Note: You cannot change the language once it is loaded on your
CN50. The only way to modify the language selection is to reload or
update the firmware. For help, see “Update the System Software” on
page 94.
Chapter 1 — About the Computer Features
8 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Contact your Intermec representative for replacement batteries.
Charge the Battery
Make sure you fully charge the AB25 battery before you use your
CN50. You can charge the battery before or after you install it in the
CN50. A fully discharged battery charges in approximately 6 hours.
Use the next table to understand how long it takes to charge your
battery in each of the CN50 charger or dock accessories.
Charging Times for CN50 Battery
The battery is fully charged when the battery status LED shows a
steady green. For information on these accessories, see “CN50
Accessories” on page 5.
• Insert the battery into a quad battery charger, a single dock, or a
multidock, or attach external power to the CN50 with the battery
installed.
The battery used in this device may present a fire or chemical burn
hazard if it is mistreated. Do not disassemble it, heat it above
100 °C (212 °F) or incinerate it. Dispose of used batteries
promptly. Keep away from children.
If you remove the battery pack before turning off the CN50, the CN50
goes into a power off state and then cold boots. To preserve your data,
tap Start and then tap Shutdown to turn off the CN50 before removing
the battery.
CN50 Charging Accessory AB25 Charging Time
AC21 quad battery charger 6 hours
AD23 charge-only multidock 6 hours
AD24 Ethernet multidock 6 hours
AD27 single dock charger 6 hours
AE36 vehicle power adapter 6 hours
AE37 AC adapter 6 hours
DX1, DX2, or DX4 dock Up to 6 hours
Chapter 1 — About the Computer Features
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 9
Change the Battery
The CN50 resets when you remove the battery.
1 Save your files and close any open applications.
2 Shut down the CN50 by tapping Start > Shut Down. For more
information, see “Warm Boot the Computer” on page 105.
3 If necessary, disconnect the handstrap from the top of the CN50.
4 Push forward on the battery release tab until the battery releases,
and then lift it away from the CN50.
5 Insert the bottom of a fully charged battery into the CN50, and
press down on the top until it clicks into place.
6 If necessary, replace the handstrap.
About the Battery Status
Use the battery icon on the Title bar to see the power status of your
battery.
Chapter 1 — About the Computer Features
10 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Battery Icon Status
Use the battery status LED to see the charging status of your battery.
Location of the Battery Status LED
Understanding the Battery Status LED
Icon Status
Battery is fully charged.
Battery has a medium charge. You should be able to work for several
more hours before changing batteries.
Battery is low. You need to replace or charge the battery soon.
Battery is critically low. You need to replace or charge the battery now.
Battery is charging.
LED State Description
Steady green when the CN50
is connected to external
power
The battery is fully charged.
Blinking red The battery is low. CN50 goes into Suspend
mode. Charge or replace the battery.
Steady red when the CN50 is
connected to external power
The battery is charging.
Steady amber There is a battery error. The battery may be
outside the allowable charging temperature or
you may need to replace the battery.
Battery
Status LED
Chapter 1 — About the Computer Features
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 11
About Battery Life and Conservation
Batteries are chemical devices. If the batteries are left for long periods
of time outside the CN50, the batteries slowly discharge, eventually to
zero. The battery chemistry resists normal degradation if stored in a
charger, as opposed to leaving the battery in a discharged state. See the
following table for tips to maximize the life of your battery.
Battery Conservation Tips
Off The CN50 is not on external power and the
battery is operating normally.
LED State Description
When You Want To: Do This to Save Battery Power:
Operate the CN50 and
the Low Battery status
icon appears or the
Battery light comes on.
Save your data and then
go to Start > Shut
Down. After the CN50 shuts down, remove the
battery and insert another fully charged battery.
Or, you can connect the CN50 to an external
power source.
Stop using the CN50 for
5 minutes or longer.
Make sure the low battery icon is not on the
screen and that the Battery light is not turned on.
Press
^ to suspend the CN50.
Store the CN50 for more
than a day.
If you are storing the CN50 for a few days, such as
over the weekend, install the charged battery or
attach the CN50 to a power source.
If you are storing the CN50 for longer, remove
and charge the battery, then store both the
battery and the CN50 in a cool location.
If the battery in storage is not used in several
months, you should recharge the battery to keep
it at its performance peak.
Store the battery outside
the CN50.
Store the batteries in a charger connected to
power.
Chapter 1 — About the Computer Features
12 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
About the Keypad
Use the following sections to understand how to use the keypad. For
information on remapping the keypad, you can download the Device
IDL Resource Kit from the Intermec website at
www.intermec.com/idl.
The CN50 comes with either a numeric keypad or a QWERTY keypad.
The QWERTY keypad is designed for applications that require
primary input of alphabetic data. This keypad also provides special
characters, numbers, symbols, and functions by pressing color-coded
key sequences.
The numeric keypad is for applications that require mainly numeric
data. This keypad also lets you enter special characters, including the
alphabet, by pressing color-coded key sequences.
CN50 Numeric Keypad
CN50 QWERTY Keypad
Esc
Enter
4
1
7
2
5
8
0
3
6
9
Enter
Space
C
X
Z
V
B
N
M
F
D
S
A
G
H
J
K
L
R
E
W
Q
T
Y
I
O
P
U
1
2
3
4
5
6
7
8
0
9
Esc
‘
:
/
sym
%
+
’
*
&
Chapter 1 — About the Computer Features
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 13
About the Power Button
When you press and hold the Power button (^), you put the CN50
into suspend mode. In this lower power mode, the CN50 continues to
supply power to all memory, but turns off power to most hardware
such as the display. This power-saving feature is designed to prolong
battery life.
About the Color-Coded Keys
Each keypad provides color-coded keys to let you access additional
characters, symbols, and functions printed on the keypad overlay.
Once you understand how to use the color-coded keys and key
sequences, you can access all of the additional features printed on the
keypad overlay.
There are two color-coded modifier keys on the numeric keypad: the
orange
b key and the green c key. There is one orange b color-coded
modifier key on the QWERTY keypad.
Using the Color-Coded Keys
Note: When the computer is in suspend mode, press the Scan button
to resume use.
When You Want To: Press: Example
Use an orange character or
function printed above a key.
b key (LED turns on) and then
the key with the character or
function printed above it.
On the CN50 QWERTY
keypad, press
b and then O to
select the
! key.
Use a green character or
function printed above a key.
c key (LED turns on) and then
the key with the character or
function printed above it.
On the CN50 numeric keypad,
press
c and then # to select
the
o function.
Lock the green key to stay on.
c once.
On the CN50 numeric keypad,
press
c once. The green LED
turns on and stays on.
Lock the orange key to stay on.
b twice.
On the CN50 QWERTY
keypad, press
b twice. The
orange LED turns on and stays
on.
Unlock the green or orange key.
b or c once. Press b or c once to unlock
the key. The LED turns off.
Chapter 1 — About the Computer Features
14 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Capitalize Characters
You can capitalize characters individually, or you can type all capital
letters by enabling Caps Lock.
To capitalize a single character:
• On the QWERTY keypad, press the
[ key, and the character.
• On the numeric keypad, press the
c key, and then the 1 key.
Select the key with the letter you want to capitalize. Press
1 again
to return to lowercase letters.
To enable Caps Lock:
• On the QWERTY keypad, press
b, then the [ key. Press b again to
disable the Caps Lock.
• On the numeric keypad, press
c 1.
To disable Caps Lock:
• On the QWERTY keypad, press the
b key again.
• On the numeric keypad, press 1 again.
For information on how to enter specific characters with keystrokes,
see Appendix B, “Keypads and Keystrokes” on page 121.
Enter Characters on the Numeric Keypad
To enter letters on the numeric keypad, you need to press the c key
and the number key as many times as necessary to access the letter you
need since each number key has one to four letters or functions.
To type a lower case Z:
• Press
c9999.
Configure the Screen Backlight
You can turn on the backlight to see the screen better, or you can turn
off the backlight to help conserve battery power.
You can turn the screen backlight on and off using the keypad:
• For the numeric keypad, press
b ..
• For the QWERTY keypad, press
f.
Chapter 1 — About the Computer Features
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 15
By default, the CN50 goes into Screen Off mode when there is no
activity on the computer. Screen Off mode turns off the backlight and
display. Press a key or tap the screen to resume activity.
You can configure the backlight from the Start menu.
1 Tap Start > Settings > System > Backlight > the Battery Power
tab.
2 With Turn off backlight if device is not used for checked, select the
timeout value (30 seconds, or 1 to 5 minutes).
Adjust the Volume
You can adjust the computer volume for your needs and environment.
The volume includes sounds you hear when you tap the screen or scan
bar codes. You can set the volume to off, very low, low, medium, high,
very high (default), or vibrate.
You can use the Volume application (available from the navigation
bar) or the Volume buttons (on the side of the CN50) to change the
volume of the computer.
Location of Volume Buttons on the CN50
• To adjust the volume with the Volume application:
a Tap the Volume ( ) icon at the top of the screen.
b Use your stylus to adjust the volume slider, select Vibrate, or
select Off.
Volume buttons
Chapter 1 — About the Computer Features
16 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
• To adjust the volume with the Volume buttons:
• Press the upper side button to increase the volume.
• Press the lower side button to decrease the volume, set the
volume to vibrate, or turn the volume off.
Insert a MicroSD Card
You can use a micro Secure Digital (SD) card to increase file storage
and install software. The CN50 supports an optional 32 GB maximum
capacity microSD™ card. The microSD card slot is located in the
battery compartment.
1 Remove the battery. For help, see “Change the Battery” on page 9.
2 Swing the card access door clockwise to expose the SIM card and
microSD card slots.
3 Insert the microSD card in the bottom slot and push in with the
stylus (or similar tool) until it clicks into place.
4 Install the battery.
5 Press
^ to turn on the CN50.
You should be able to navigate to the Storage Card folder and see
the contents of the microSD card.
Chapter 1 — About the Computer Features
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 17
Transfer Files To and From Your PC
You can use Microsoft ActiveSync (Windows XP or earlier) or Windows
Mobile Device Center (Windows Vista or Windows 7) to establish a
connection between your CN50 and PC. After you connect to your PC,
you can transfer files, synchronize files, remotely debug, and perform
other device management activities. ActiveSync and Windows Mobile
Device Center are free applications available from the Microsoft
website at www.windowsmobile.com/getstarted.
To establish an ActiveSync partnership between your CN50 and PC,
you need to physically connect your CN50 to your PC using these
accessories:
• CN50 AC adapter
• USB to micro-USB cable
Using these accessories, you can transfer files to and from your PC.
1 Connect your CN50 to your PC.
2 Install Microsoft ActiveSync or Windows Mobile Device Center on
your PC.
Chapter 1 — About the Computer Features
18 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
19
2
About the User Interface and Intermec
Applications
Use this chapter to learn about the Windows® Embedded
Handheld user interface and how to interact with the screen.
You can also use this chapter to learn about the Intermec
applications on your computer, as well as additional Intermec
applications you can download.
Chapter 2 — About the User Interface and Intermec Applications
20 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
About the User Interface
The user interface for the Windows® Embedded Handheld 6.5
operating system is different from previous versions of Windows. The
interface is touch-friendly and easier to navigate. Use the following
sections to understand how to interact with Windows Embedded
Handheld 6.5.
About the Home Screen
When you turn on your mobile computer, the Home screen appears.
The Home screen contains three navigation bars: the Title bar, the
horizontal scroll, and the Tile bar. To view the horizontal scroll, tap
the Title bar.
The Windows Embedded Handheld 6.5 Home Screen
Use the Title bar icons to view the current status of information, such
as signal strength and battery power remaining. For more information
on the Title bar icons, see “Title Bar Status Icons” on page 22.
Horizontal scroll
Title bar
Tile bar
Chapter 2 — About the User Interface and Intermec Applications
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 21
A horizontal scroll appears when you tap an icon in the Title bar. This
horizontal scroll makes it easy to access the applications associated
with the Tile bar icons. The horizontal scroll also contains a magnifier
which improves the touch experience by making parts of the screen
large enough to access with your finger.
The horizontal scroll also replaces tabs within Windows screens and
allows for easier navigation.
Clock & Alarms Screen With Horizontal Scroll
Use the Tile bar to navigate between screens and within applications.
The icons available on the Tile bar change depending on the
application you are using.
Interact With the Screen
The Windows Embedded Handheld 6.5 interface supports the use of
gestures with your finger or stylus to move around the screen.
Supported Gestures
Gesture Description
Tap Represents the left click of a mouse.
Double-tap Represents the left double-click of a mouse.
Hold Represents the right click of a mouse when you press and hold
on the screen and a context menu appears.
Chapter 2 — About the User Interface and Intermec Applications
22 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Title Bar Status Icons
Clickable icons in the Title bar immediately show you the status of
your network, your phone, the volume, the battery, and the time. Use
the following table to understand what the icons mean.
Title Bar Status Icon Descriptions
Flick Initiates scrolling in the direction (horizontal or vertical) the
finger or stylus moves across the screen.
Pan Press and hold on the screen and then drag in any direction.
Gesture Description
Icon Description
You have a new notification.
You have a new text message.
You have a new email message.
You have a new instant message.
You missed a call.
The speakerphone is on.
The phone is roaming.
An alarm it set.
The microphone is on.
An internet call is in progress.
A Bluetooth headset is detected.
An ActiveSync connection has been established.
Chapter 2 — About the User Interface and Intermec Applications
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 23
There was a problem with the ActiveSync synchronization.
An ActiveSync synchronization is in progress over USB.
A CDMA connection is active.
A CDMA connection in not available.
A UMTS network is available.
Connecting to a UMTS network.
A UMTS connection is active.
A 3G+ network is available.
An EDGE network is available.
Connecting to an EDGE network.
An EDGE connection is active.
A GPRS network is available.
Connecting to a GPRS network.
A GPRS connection is active.
An HSDPA network is available.
Connecting to an HSDPA network.
An HSDPA connection is active.
Bluetooth is on.
Wi-Fi is on but not connected, and no networks are detected.
Icon Description
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24 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Wi-Fi is not connected to a network, and other networks are
detected.
Other wireless networks are detected.
Connected to a wireless network.
Synchronizing through a Wi-Fi connection.
Connected to a wireless network, and other networks are detected.
Information about a new wireless network is available.
A network connection is active.
A network connection is inactive.
The phone has maximum signal strength.
The phone has no signal.
The phone capability is off.
The phone has no service.
The phone is searching for service.
Data is being transferred.
A voice call is in progress.
A voice call in on hold.
There is no SIM card present in the computer.
The volume is off and the phone is set to vibrate.
The volume is on.
Icon Description
Chapter 2 — About the User Interface and Intermec Applications
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 25
Align the Screen Using the Stylus
If the touch screen does not respond when you tap it, you may need to
align the screen.
1 Tap Start > Settings > Systems > Screen.
2 Tap Align Screen and follow the instructions to align the screen.
3 Tap OK.
The volume is off.
The battery has a full charge.
The battery has a high charge.
The battery has a medium charge.
The battery has a low charge.
The battery has a very low charge.
The battery is attached to external power and is charging.
No battery is installed in the computer.
Call forwarding is on.
Voice mail is off.
GPS locator is off.
GPS locator is on.
Icon Description
Note: If the touch screen is so out of alignment that you cannot open
the Start menu, you can try to align the screen menu using the keypad.
For help, see the next section.
Chapter 2 — About the User Interface and Intermec Applications
26 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Align the Screen Using the Keypad
If the touch screen is so out of alignment that you cannot open the
Start menu, you may need to align the screen menu using only the
keypad, or as a last resort you can perform a clean boot. For more
information about performing a clean boot, see “Clean Boot the
Computer” on page 106.
1 Press
b W (for the Start menu ~).
2 Press
d to select Settings and then press e.
3 Press
i until the Personal tab is selected.
4 Press
b > to select the System tab.
5 Use the arrow keys to choose Screen, and then press
e.
6 Tab to Align Screen and press
e.
7 Follow the instructions to align the screen.
8 Tap OK.
Rotate the Screen
The internal accelerometer enables you to have the screen rotate by
sensing the orientation of the CN50. You can enable the screen to
rotate all the time depending on orientation, you can enable it to
rotate for specific applications, you can disable rotation for selected
applications, or you can disable it.
You can modify the screen rotation settings file to determine which
applications will enable or disable screen rotation by modifying the
settings.csv file in the \Windows folder.
Note: By default, when you select Enabled for selected applications,
rotation is only enabled for Internet Explorer and Windows Media
Player.
Chapter 2 — About the User Interface and Intermec Applications
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 27
1 Tap Start > Settings > Systems > Sensors.
2 Select the rotation option.
3 Tap OK.
About Intermec Applications
Intermec provides many useful applications to help you configure,
troubleshoot, and connect your computer to other devices and
networks. You can also download additional applications from
Intermec to help you use all of the features available for your mobile
computer.
Chapter 2 — About the User Interface and Intermec Applications
28 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Applications Available on the Mobile Computer
Use the following table to understand some of the Intermec
applications available on your computer.
Intermec Applications Available on the Mobile Computer
Icon Application Description
Intermec
Settings
Use Intermec Settings to configure your computer.
You can use Intermec Settings to individually
configure a computer or you can use it through
SmartSystems to configure all of your computers.
For more information, see “Use Intermec Settings
On the Computer” on page 60.
Profile
Settings
Use Profile Settings to easily configure the
computer for a specific use. You can choose
predefined values for the Power and Scanning.
To apply a profile setting, tap the Profile Setting you
want to use. A message indicating that the changes
are saved and a check mark appears next to your
choice. You can choose which Profile Settings to
display using Intermec Settings. For help, see
“Configure Profile Settings With Intermec
Settings” on page 65.
Wireless
Center
Use the Wireless Center to turn radios (Wi-Fi,
Bluetooth, phone) on and off and configure settings
for each radio.
Wireless
Scanning
Use the Wireless Scanning application to connect to
a Bluetooth scanner. For more information, see
“Connect to a Bluetooth Scanner” on page 70.
Wireless
Printing
Use the Wireless Printing application to connect to
a Bluetooth printer. For more information, see
“Connect to a Bluetooth Printer” on page 71.
Chapter 2 — About the User Interface and Intermec Applications
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 29
Applications You Can Download to the Mobile Computer
You can download several Intermec applications to extend the
capabilities of your CN50. After the evaluation period, some
applications require a license. For more information, contact your
local Intermec representative.
View Available Applications
1 On the Intermec website, select Products > Computers >
Handheld Computers > CN50.
2 Click the Downloads tab.
The available applications appear in the Applications table.
About SmartSystems Foundation
SmartSystems™ Foundation is an easy-to-use software platform that
provides IT Administrators and Integrators a single, integrated portal
for hands-free provisioning, deployment, and management of
Intermec devices minimizing the effort spent on software upgrades,
equipment monitoring, maintenance and troubleshooting.
SmartSystems Foundation provides a consistent way to manage
Intermec devices, including mobile computers, RFID readers, printers
and bar code scanners. Devices may be on-site or remote.
SmartSystems Foundation makes the most of limited IT resources,
and lowers the total cost of ownership for Intermec data collection
equipment. SmartSystems Foundation can be downloaded, at no
charge from the Intermec website. For more information, visit
www.intermec.com\SmartSystems.
About Features Demo
Intermec Features Demo provides a simple way to explore the key
features of your mobile computer. Features Demo contains
applications that demonstrate scanning, document imaging, image
capture, printing, and GPS functionality. Many of the applications
that are part of Features Demo also have separate, full-featured
versions that you can download and license for your computer.
Chapter 2 — About the User Interface and Intermec Applications
30 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
About Intermec Launcher
Intermec Launcher 2.0 is a Microsoft Windows application, designed
for Intermec mobile computers, that provides a platform from which
other applications may be launched while attempting to provide a
locked-down environment. You can configure Intermec Launcher for
your specific application requirements. You can download and use
Intermec Launcher for a 60-day evaluation period. After the evaluation
period expires, you need to purchase a license.
About Intermec Browser
Intermec Browser is a locked-down web application for your computer
that is compatible with Microsoft Internet Explorer. You can configure
Intermec Browser for your specific application requirements and
design your own web pages. You can download and use Intermec
Browser for a 60-day evaluation period. After the evaluation period
expires, you need to purchase a license.
About Intermec Connection Manager
Intermec Connection Manager is a software application and API
interface that provides seamless network roaming for Intermec mobile
computers configured with one or more wired or wireless technologies
(Ethernet, 802.11, GPRS, CDMA). Intermec Connection Manager
works in the background to automatically establish and maintain
connections. You can download and use Intermec Connection
Manager for a 60-day evaluation period. After the evaluation period
expires, you need to purchase a license.
About Intermec Terminal Emulator
Intermec Terminal Emulator (ITE), part of Intermec Client Pack (ICP),
is the next generation of Intermec’s popular terminal emulation client
designed for enterprise-level data collection. It provides a consistent
user interface and a common menu structure to simplify the use and
management of applications running on Intermec mobile and wireless
computers.
Chapter 2 — About the User Interface and Intermec Applications
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 31
ITE contains enhancements that improve productivity, reduce errors,
and deliver fast return on investment. It supports multiple emulation
protocols in a single client and has new features such as session
persistence, remote management and configuration, and offers a
maintenance plan to keep you up-to-date with the latest releases and
upgrades. You can download and use ITE for a 60-day evaluation
period. After the evaluation period expires, you will need to purchase a
license and maintenance plan.
About SIP Designer
The Soft Input Panel (SIP) Designer application lets you create and
download custom SIP keyboards to your mobile computer.
Chapter 2 — About the User Interface and Intermec Applications
32 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
33
3
Use the Phone
You can use the cell phone to send and receive telephone calls,
as well as transmit data through cellular wide-area networks
(WANs).
Chapter 3 — Use the Phone
34 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
About the Phone
The CN50 supports two types of mobile wireless phone technology:
• CDMA
• UMTS
With the radio module installed in the CN50, you can send and receive
telephone calls as well as transmit data through wide-area (WAN)
cellular networks.
The CN50 provides a phone speaker, microphone, and speakerphone.
It also supports Bluetooth headsets or hands-free kits. The factory
default setting for the phone is disabled.
After you activate the phone with the wireless carrier of your choice,
you can customize the features of the phone and network settings. For
help, refer to the online help on your CN50.
Activate the CDMA Phone
The CDMA WWAN radio module is configured at the factory. To
activate your CDMA CN50 device, you need to contact the carrier you
have chosen and set up accounts for each device. Use the following
table to view the carriers that Intermec currently supports. If your
carrier is not listed in the table, please contact Intermec product
support to see if it is now supported.
Currently Supported Carriers
The carrier will require the Mobile Equipment Identifier (MEID) to
start the activation process. You can find the MEID:
• on a label located in the upper right corner of the battery
compartment.
• on the outside of the CN50 shipping box.
Country Carrier
United States Sprint, Verizon
Chapter 3 — Use the Phone
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 35
The activation process is slightly different for each CDMA carrier.
Your carrier sales contact and an Intermec representative can guide
you through the process.
After you supply the MEID to your carrier, they will respond with
values that you must enter using the Windows Mobile Activation
Wizard (if required). Some of the supported carriers do not require you
to enter any values. The following table shows the carriers, the correct
activation method to use, and the values that you need to activate your
phone (if required).
Values Required for CDMA Phone
After you complete the activation process, the settings you enter are
permanently stored in the CDMA module. Changing the OS will not
affect any of the settings or activation parameters stored in the WAN
modem.
Start the Activation Wizard
1 Tap Start > Phone.
2 In the Phone application, tap Menu > Activation Wizard.
Activate the Computer on Sprint
Use the following procedure to activate a CN50 programmed for
Sprint. Before activating the CN50, you need to set the local date and
time.
Carrier Activation Method Activation Values You Need
Sprint Sprint Hands Free MEID
Verizon
• Dial *22899
• Activation Wizard
None. All parameters are automatically
transferred wirelessly.
Note: After you complete the activation process with your carrier, you
can change your carrier selection using the Firmware Management
Tool (FMT). To download the FMT, go to www.intermec.com >
Products > Computers > Handheld Computers > CN50 >
Downloads tab.
Chapter 3 — Use the Phone
36 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
1 In a strong signal area, turn on or reboot the CN50 to
automatically start the Hands Free Activation wizard.
2 If activation is unsuccessful on the first attempt, the wizard counts
down from 60 seconds and tries again. It continues this process
four times. At this point, you can reboot the CN50 to retry
activation or contact Intermec Support.
3 The wizard states when the activation is successful. You can test the
service by navigating to a website or making a phone call.
Activate the Computer on Verizon
Use the following procedures to activate a CN50 programmed for
Verizon. The voice service must be activated before you can activate the
data service.
Activate the Voice Service for Verizon
1 Dial *228 to initialize the Verizon programming.
2 Dial 1 when prompted to complete the process.
This will activate the voice service on the CN50 and program the
phone number into the cell phone. A status message appears when
the programming is successful.
3 Close the status message. The phone resets.
Activate the Data Service for Verizon
1 Tap Start > Connections > Connection icon.
2 Tap Manage existing connections.
3 Select the InternetPPP #777 and choose Edit.
4 Confirm the Connection name is correct and tap Next.
Note: The CN50 must be activated within 24 hours of contacting
Sprint with the MEID.
Note: You can stop the activation process at any time by tapping
Cancel. The wizard starts the process again the next time you boot
up the CN50.
Chapter 3 — Use the Phone
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 37
5 In the Enter the Number to dial box, enter #777 and tap Next.
6 Enter your username: <10_digit_#>@vzw3g.com.
Where <10_digit_#> is your actual 10 digit phone number. For
example, 8005551212@vzw3g.com. To determine your phone
number, go to the phone application and tap Menu > Options.
7 Enter the password: vzw (case-sensitive).
8 Tap Finish.
You can test the data service by navigating to a website using
Internet Explorer.
Activate the UMTS Phone
Use a SIM card to activate the UMTS/HSPA phone on the CN50. You
can purchase the SIM card from your network provider. Insert the SIM
card in the battery cavity on the back of the CN50.
1 Press ^ to turn off the CN50.
2 Disconnect the handstrap from the top of the CN50.
3 Push forward on the battery release tab until the battery releases.
4 Lift the battery away from the CN50.
Chapter 3 — Use the Phone
38 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
5 Swing the card access door clockwise to expose the SIM card and
microSD card slots.
6 Insert the SIM card into the top slot until it clicks in place.
7 Close the card access door.
8 Insert the battery and press down until it clicks in place.
9 Reconnect the handstrap.
10 Press ^ to turn on the CN50.
Turn the Phone On and Off
Before you can start using your phone, you need to enable it. Use
Wireless Center to enable and disable your phone, as well Bluetooth
and Wi-Fi communications.
1 Tap Start > Settings > Connections > Wireless Center.
2 Tap Phone to turn on the Phone.
3 (Optional) To configure the phone, tap Menu in the tile bar at the
bottom of the screen.
4 Tap OK when you are done configuring the options.
5 Tap OK to close Wireless Center.
Chapter 3 — Use the Phone
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 39
Make a Phone Call
After you activate your phone, you are ready to start making phone
calls. The icon in the navigation bar changes to indicate that the phone
is now active.
1 Tap Start > Phone.
2 Tap the keys to enter the telephone number you want to call.
3 Tap the Talk button.
Make an Emergency Phone Call
If the SIM card is not installed, the phone indicates that you have no
service. However, you can make an emergency phone call even if the
SIM card is missing.
1 Tap Start > Phone.
2 Dial an emergency number, such as 112, 911, 000, 08, 118, 119, or
999.
3 Tap Talk.
The call goes through to the appropriate emergency service.
Chapter 3 — Use the Phone
40 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
41
4
Use the Imager
You can use the imager to read bar codes and capture
signatures. You can also configure the imager to meet your
specific data collection and environmental needs.
Chapter 4 — Use the Imager
42 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
About the Imager
The CN50 has two available area imagers, the EA11 and EA21. The
next table shows the minimum bar code size supported by each imager.
Minimum Bar Code Sizes
The area imagers can perform these tasks:
• Capture signatures. Use the imager to “photograph” signatures on
business forms, or to capture onscreen signatures or line drawings.
For more information, see “About Signature Capture”.
• (EA21 only) Perform document imaging of full business forms
such as bills of lading or invoices. For more information, see
“About Document Imaging” on page 43.
• Read bar codes, including 1D, 2D, composite symbologies, and
postal codes. For more information, see “About Bar Codes” on
page 43.
About Signature Capture
A signature capture is a grayscale image of a signature on paper or
other business forms. To use signature capture in your applications,
use the SignatureCapture components in the Data Collection
Resource Kit.
Ink capture is the process of saving an onscreen image, such as a
signature or simple line drawing, to a file. To use ink capture in your
applications, use the InkCapture components in the Mobile Gadgets
Resource Kit.
Both Resource Kits are part of the Intermec Developer Library (IDL),
which you can download from the Intermec website at
www.intermec.com/idl.
Imager 1D 2D
EA11 5 mil 5 mil
EA21 6 mil 10 mil
Chapter 4 — Use the Imager
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 43
About Document Imaging
Intermec Enhanced Mobile Document Imaging (eMDI) is an image
capture application that enables users to capture document images
while in the field. This applications is only supported on the CN50
with the EA21 imager. Using the CN50, eMDI allows you to convert
paper documents into document images that are saved on your
mobile computer.
eMDI streamlines back-office operation and reduces data entry time
because document images can be transmitted from the field to
backoffice applications over wireless networks. With this, customer
service and other staff gain real-time access to document images, via
their enterprise systems, which can be used to answer customer
queries, issue invoices, and update records.
You can download a full version of eMDI from the CN50 page on the
Intermec website at www.intermec.com. The eMDI application will
place an “Intermec Demo” watermark on the captured documents
until you purchase the eMDI Client Software License
(P/N 454-025-001). For more information, contact your local Intermec
representative. For more information on eMDI, see the Intermec
Enhanced Mobile Document Imaging User’s Guide.
About Bar Codes
The CN50 ships with an internal imager to read and enter bar code
data. By default, these bar code symbologies are enabled on the CN50:
• Code 39
• Code 128/GS1-128
• DataMatrix
• EAN/UPC
• PDF417
If you are using bar code labels that are encoded in a different
symbology, you need to enable the symbology on the CN50. To easily
enable or disable symbologies, read one of the bar codes in the table
called “Symbology Bar Codes” on page 129.
You can use EasySet to create configuration bar codes specific to your
system. You can download a free copy of EasySet from the CN50 page
on the Intermec website at www.intermec.com.
Chapter 4 — Use the Imager
44 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Read Bar Codes
1 Press ^ to turn on the CN50.
2 Point the scanner window at the bar code label, and hold the CN50
steady a few inches from the label.
3 Press the Scan button. The laser pointer and illumination beam
and frame appear.
4 Use the laser pointer as a guide and aim toward the middle of the
bar code. Make sure that the illumination frame covers the bar code
you are trying to decode.
When the CN50 successfully reads a bar code label, you hear a high
beep, and the Good Read LED turns on briefly.
5 Release the Scan button.
To develop an application you can use to configure the imager, use the
Data Collection Resource Kit. The resource kit is part of the Intermec
Developer Library (IDL) and can be downloaded from the Intermec
website at www.intermec.com/idl.
Scan button
Chapter 4 — Use the Imager
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 45
The area imager is equipped with a laser pointer to help you aim at bar
codes, allow you to read 2D bar code symbologies, and support
omni-directional (360°) scanning. Omni-directional scanning lets you
position the CN50 in any orientation to read a bar code label.
Chapter 4 — Use the Imager
46 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
47
5
Use the Camera
You can use the color camera to take pictures and record
videos.
Chapter 5 — Use the Camera
48 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
About the Color Camera
The high-quality 3-megapixel or 5-megapixel color camera with flash
is a standard feature of the CN50.
Location of the CN50 Color Camera
You can use the Pictures & Videos application on the CN50 to take,
view, and edit pictures or record and launch video clips stored on the
CN50 or a storage card. You can also send pictures and video clips to
others or save an image as the background on the Today screen.
After you open the camera application, you can configure the camera
options by tapping Menu.
Camera
Chapter 5 — Use the Camera
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 49
Take a Picture
You can take photos in high, normal, or low quality, with image sizes
up to 2048 x 1536 pixels for the 3-megapixel camera and 2592 x 1944
pixels for the 5-megapixel camera. When you take a picture, the images
are saved as .jpg files and by default are stored in the /My
Documents/My Pictures folder.
1 Tap Start > Pictures & Videos.
2 Tap the Camera icon in the grid, or tap Camera on the taskbar.
3 Using the screen as a viewfinder, move the camera until you have
the image you want to take a picture of.
Press
u to zoom in, or press d to zoom out.
4 Tap Take Pic on the taskbar or press Enter to save the image. If you
select to save your pictures to Main memory, they are saved to
permanent storage on the CN50.
Chapter 5 — Use the Camera
50 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Record a Video
To record video, you need to switch to video mode. When you record
video, the video is saved as an .mp4 file and stored in the /My
Documents/My Pictures folder.
1 Tap Start > Pictures & Videos.
2 Tap the Camera icon in the grid or the Camera button on the Tile
bar, or press Enter.
3 Tap Menu > Video.
In the lower right, the camera icon turns into a video camera. On
the Tile bar, the Record button replaces the Take Pic button.
4 Using the screen as a viewfinder, move the video camera until you
see the scene you want to video record.
Press
u to zoom in, or press d to zoom out.
5 Tap Record on the Tile bar or press Enter to start recording.
6 When you are done, tap Stop or press Enter to stop recording and
save the video.
If you choose to save your videos to main memory, they are saved to
permanent storage on the CN50.
Save Pictures and Videos to an SD Card
Pictures and videos are automatically saved to the main memory on
your CN50. You can change the default location to an SD card to easily
transport them to another device.
1 Install a microSD card. For help, see “Insert a MicroSD Card” on
page 16.
2 Tap Start > Pictures & Videos.
3 Tap the Camera icon.
4 Tap Menu > Settings.
5 From the Save file to list, select SD card, and tap OK.
51
6
Use GPS
The CN50 comes equipped with an integrated Global
Positioning System (GPS) receiver. It can deliver
standards-based National Marine Electronics Association
(NMEA) data strings to GPS applications.
Chapter 6 — Use GPS
52 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
About the Integrated GPS on Your Computer
Intermec recommends that you use the GPS Intermediate Driver
(GPSID) instead of directly accessing the GPS hardware. The GPSID is
a Microsoft software component that interacts between applications
and the GPS hardware.
Using the GPSID allows Intermec support for Extended Ephemeris,
which enhances GPS performance by:
• reducing the amount of time it takes your GPS receiver to acquire
a fix.
• eliminating the need to obtain precise satellite data information
from the GPS satellites.
As a Microsoft software component, the GPSID also:
• allows multiple applications to simultaneously access the GPS data
stream.
• provides access to GPS data without requiring applications to
recognize and parse NMEA syntax.
Use the GPSID Installed on the Computer
To use the GPSID installed on your CN50, you need to configure the
GPSID settings.
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CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 53
1 Tap Start > Settings > System > External GPS. The GPS Settings
screen appears with Programs selected.
2 Select the COM port that you want your programs to use to get
GPS data from your CN50.
3 Tap Access and select the Manage GPS automatically check box.
4 Tap OK.
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54 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Improve GPS Performance on the Computer
The integrated CN50 GPS module has three operating modes:
• Standalone GPS
• Assisted GPS
•
Qualcomm XTRA™
Integrated GPS Operating Modes
Operating Mode Description
Standalone GPS In Standalone GPS mode, the GPS module relies solely on
GPS satellites to determine position.
Assisted GPS In Assisted GPS mode, the computer can determine
position without receiving GPS signals directly from
satellites; instead, the computer receives GPS signals and
information provided by the cellular network. Even when
the computer can receive a satellite signal, Assisted GPS
can improve position accuracy and reduce the time to
determine initial position (Time-To-First-Fix). Check
with your cell phone carrier for availability and pricing for
Assisted GPS service.
Qualcomm XTRA Qualcomm XTRA’s technology provides enhanced
operation for Standalone GPS. This option enables the
CDMA or UMTS-enabled computer to automatically
download a small assistance data file from the XTRA
servers through a brief internet access session.
Note: You must select Qualcomm XTRA operating mode to
download the assistance file.
Chapter 6 — Use GPS
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 55
1 Tap Start > Settings > System > GPS Settings.
2 Tap Menu > Download Assistance File to download a small
assistance data file.
3 Select Improve accuracy and choose an operating mode.
4 Tap OK.
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56 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
You can set the mobile computer to automatically download the
assistance data file from the XTRA servers.
1 Open the GPS Settings Menu by tapping Start > Settings >
System > GPS Settings > Menu.
2 Tap Set Auto-download Param.
3 Select Enable Auto Download and set the Download Interval.
4 Tap OK.
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CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 57
After you set your mobile computer to automatically download the
assistance data file, you can set the mobile computer to automatically
establish the required data connection.
1 Open the GPS Settings Menu by tapping Start > Settings >
System > GPS Settings > Menu.
2 Tap Options.
3 Select Always allow.
4 Tap OK.
Chapter 6 — Use GPS
58 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
59
7
Configure the Computer
Use this chapter to learn about the available methods for
configuring your mobile computer. You can also use this
chapter to learn how to configure network communications
and wireless security.
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60 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
How to Configure the Computer
You can configure many parameters on the CN50 such as the bar code
symbologies it decodes or the network settings. These characteristics
are controlled by configuration parameters. The values you set for
these configuration parameters determine how the CN50 operates.
There are several ways to configure the CN50:
• Directly on the CN50 using Intermec Settings. This allows you to
change only the settings on that computer. For more information,
see the next section, “Use Intermec Settings On the Computer.”
• You can use the ScanNGo utility, which is part of SmartSystems™
Foundation, to quickly provide the CN50 with the minimal
information necessary to connect to a secure network. For more
information, see “Configure 802.11 Radio Communications”
on page 67 and “Manage the Computer With SmartSystems
Foundation” on page 90.
• You can use a third party device management product that
supports the CN50, such as the Microsoft System Center Mobile
Device Manager. For more information, visit the Microsoft website
at http://msdn.microsoft.com/en-us/default.aspx.
• You can use Imager Configuration Bar codes to enable or disable
symbologies, reset to factory defaults, and set predefined imager
modes. For more information, see “Imager Configuration Bar
Codes” on page 127.
Use Intermec Settings On the Computer
Use Intermec Settings to configure parameters for Intermec
applications on the computer, as well as device-specific parameters like
volume. You can configure parameters for important functions like
data collection and communications.
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CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 61
Start Intermec Settings
Intermec Settings is located on the System screen.
• Tap Start > Settings > System > Intermec Settings.
The Intermec Settings Main Menu appears.
About the Structure of Intermec Settings
Use the next tables to help find the parameters you want to configure.
The tables are organized to reflect the structure of the Intermec
Settings Main Menu.
If you see > next to a menu option, there are more screens available in
the next level. If you see ... next to a menu option, there is only one
more screen available.
Most parameters are saved when you tap OK. Some settings require
you to reboot the computer for the changes to take effect.
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62 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Data Collection Menu
Communications Menu
Device Settings Menu
Data Collection Options Parameters You Can Configure
Internal Scanner
• Enable scanner port
• Symbologies
• Symbology Options
• Scanner Settings
• Imager Settings
• Decode Security
BT-Configure on Connect BT-Configure on Connect
Virtual Wedge
• Enable Virtual Wedge
• Bar Code Scanner
• Magstripe Reader
Magstripe Reader
• Enable Magstripe Reader
• Reader Model
Communications Options Parameters You Can Configure
Device Name Device name
Enable 802.11 Enable 802.11
Ethernet Adapter IP Settings
Bluetooth Bluetooth settings (Power,
Discoverable, and so on)
Device Settings Options Parameters You Can Configure
Backlight
• Screen Backlight - Battery Power
• Screen Backlight - External Power
Date and Time Date and time settings
Good Read
• Internal Scanner
• Tethered Scanner
• Bluetooth Scanner
Sounds
• Beeper and voice volume
• Headset beeper volume
Screen Screen rotation
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CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 63
Printers Menu
SmartSystems Information Menu
License Manager Menu
Device Monitor Menu
Power Management • Battery Power
• External Power
System Component Versions System component versions
(read-only)
IDL Runtime Versions ITC50 (read-only)
Features Disabled by Policy None (read-only)
Printers Options Parameters You Can Configure
Printer Printer settings (Auto Detect Printer,
Memory, Display, and so on)
SmartSystems Information Options Parameters You Can Configure
Ready-to-Work Ready-to-Work information
(read-only)
Identity Identity information (Hardware
Version, Firmware Version, OS
Version, and so on) (read-only)
Administrator Administrator settings (Name,
Phone, and Email)
Location Location settings (Country, State,
City, Campus, and Detail)
License Manager Options Parameters You Can Configure
About About Settings (read-only)
License Vault None (displays applications that are
licensed)
Device Monitor Options Parameters You Can Configure
Poll Period (min) Poll Period (min)
Send Asset Msg on Poll Send Asset Msg on Poll
Device Settings Options Parameters You Can Configure
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64 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Core Messaging Service Menu
For more information on all parameters in Intermec Settings, see the
Intermec Settings Command Reference Manual.
Navigate in Intermec Settings
You can easily navigate through the screens in Intermec Settings to
find the parameter you need to configure.
To move down a level in Intermec Settings:
• Tap the menu item in the list.
To move back a level in Intermec Settings:
• Tap Back or Cancel on the Tile bar.
To save a parameter setting:
• Tap OK.
To exit Intermec Settings:
• Tap Menu > Exit or OK.
Threshold Values • Battery
• Storage
• Memory
Core Messaging Service Options Parameters You Can Configure
Server IP
Server IP (read-only)
Associated Server IP Associated Server IP
Broadcast Name Broadcast Name
Port Port (read-only)
Keep Alive Ping Interval Keep Alive Ping Interval
Device Monitor Options Parameters You Can Configure
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Configure Profile Settings With Intermec Settings
A profile is a set of predefined values that you can easily apply to the
computer to ensure optimal performance in a specific scenario. The
end user does not need to figure out the “right” settings because we
have already done this for you. Profile Settings is available from the
Start menu so you can make it available to the end user for easy
configuration.
Use Intermec Settings to determine the profiles you want the end user
to see in the Profile Settings application.
1 Go to Device Settings > Profile Settings Application.
2 Select Power or Scanning.
3 From the Power or Scanning submenu, check or clear the Display
check box for the settings you want to have available to the end
user.
4 Click OK to save your selection.
Restore Default Settings
You can restore default settings for an individual menu or for all
Intermec Settings parameters.
1 Navigate to the menu you want to restore to defaults.
2 Tap Menu > Restore Menu Defaults.
3 When prompted, tap Yes to restore the menu default settings.
4 If prompted to refresh the computer, tap Yes.
You can restore defaults settings for all parameters.
1 Tap Menu > Restore All Defaults.
2 Tap Yes.
3 After several minutes, all of the default settings are restored.
How to Hide Menu Items in Intermec Settings
In Intermec Settings, you can hide items in the CN50 menus, or in the
directory tree in the SmartSystems console. Hidden items are not saved
when you back up your settings in the SmartSystems console.
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66 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
You can hide menu items in Intermec Settings in the SmartSystems
console:
• To hide menu items, right-click a menu item and choose Hide
Menu Item from the list. Click Yes to clear the confirming
message.
• To restore menu items, click the CN50 name at the top of the
directory tree to select it, and then choose View > Unhide Items.
All hidden menu items are restored
You can hide menu items in Intermec Settings on the CN50:
• To hide menu items, tap and hold the item, and then choose Hide
Menu Item from the list. Tap Yes to clear the confirming message.
• To restore hidden items in a single menu, tap and hold the menu
bar where the item was hidden, and then choose Restore Item
Default from the popup list.
• To restore all hidden items in all menus, tap Menu > Unhide All
Items.
About Network Communications
The CN50 is a versatile mobile computer that you can easily add to
your wireless or wired data collection network. You can connect your
CN50 using:
• 802.11b/g radio communications.
• Ethernet communications.
• Bluetooth communications.
• USB communications.
Note: When you restore default settings in Intermec Settings, only the
settings for visible items are restored to defaults. The settings for
hidden menu items are not affected. For more information, see the
SmartSystems Foundation online Help.
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Configure 802.11 Radio Communications
Your CN50 has an 802.11 radio to transfer data using wireless
communications. This section assumes that your wireless network is
set up, including your access points. By default, the Wi-Fi radio is
enabled.
About Wi-Fi (802.11b/g Radio) Communications
To add your mobile computer to your Wi-Fi network so you can
transfer data wirelessly, you need to enable the Wi-Fi radio and
configure radio parameters. You can use:
• Intermec Settings to enable the Wi-Fi radio. For help, see the next
section, “Enable the Wi-Fi Radio With Intermec Settings.”
• ScanNGo bar codes to enable the Wi-Fi radio and set the Funk
security to its default settings. For help, see “Enable the Wi-Fi
Radio With ScanNGo Bar Codes” on page 68.
Enable the Wi-Fi Radio With Intermec Settings
If you need to enable the radio and add your mobile computer to your
Wi-Fi network, use the following procedure.
1 Start Intermec Settings by tapping Start > Settings > System >
Intermec Settings.
2 Tap Communications > 802.11 Radio > Radio Enabled.
3 Select the Radio Enabled check box and tap OK.
By default, the computer selects Funk security and enables DHCP.
4 Use Intermec Settings to configure the parameters you need to
communicate with your network.
5 Configure Wi-Fi security. For help, see “About Wireless Security”
on page 76.
Make sure all components with antennas are at least 30 cm (1 ft)
apart when power is applied. Failure to comply could result in
equipment damage.
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Enable the Wi-Fi Radio With ScanNGo Bar Codes
Use the ScanNGo bar code to enable the Wi-Fi radio and set the Funk
security to its default settings.
To enable the Wi-Fi radio and set all communication settings to their
default values, scan the following ScanNGo bar code.
• Enable Wi-Fi, set Funk defaults (Wi-Fi, WWAN Radio if applicable
)
The ScanNGo application starts, enables the radio, and configures the
default security settings. If you want to change the security settings
from their default values, see “About Wireless Security” on page 76.
Configure Ethernet Communications
You connect your CN50 to your Ethernet network with an Ethernet
cable and an AD24 Ethernet multidock or AD27 single dock with
Ethernet adapter.
1 Connect your CN50 to an Ethernet network with an AD24.
Ethernet communications is automatically enabled on your CN50.
2 Make sure that your CN50 is communicating with the network.
You should see the network connection icon ( ) in the navigation
bar.
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Configure Bluetooth Communications
Your mobile computer is Bluetooth™-enabled, which lets you connect
to other Bluetooth devices, such as scanners, printers, or audio devices.
You need to turn on the Bluetooth radio before you can discover and
connect to other Bluetooth devices. By default, the radio is turned off.
1 Tap Start > Settings > Bluetooth > Mode.
2 Tap the Turn on Bluetooth check box.
3 (Optional) To make the CN50 visible to other Bluetooth devices,
tap Make this device visible to other devices.
4 Tap OK.
The Bluetooth radio maintains its state through a warm or cold
boot and maintains virtual COM ports. But, if you clean boot your
CN50 you need to recreate pairings to devices.
Note: You can also configure Bluetooth settings using Intermec
Settings. For more information, see “Use Intermec Settings On the
Computer” on page 60.
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Connect to a Bluetooth Scanner
You can connect to an Intermec Bluetooth scanner, such as the SF51
or SR61, by using the Wireless Scanning enabler.
1 Tap Start > Settings > System > Wireless Scanning.
2 Tap Add Device.
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3 To add a scanner by scanning a bar code on the CN50:
a Tap Quick Connect and then tap Next.
b Scan the bar code and tap Finish.
To search for scanners:
a Tap Search and then tap Next. The CN50 looks for scanners,
and the Bluetooth device names of found scanners appears in
the list.
b Tap the scanner device name in the list and then tap Next. The
scanner is paired with the CN50.
To manually add a scanner:
a Tap Manual and then tap Next.
b Enter the Bluetooth address of the scanner in the entry field.
c Tap Next. The scanner is paired with the CN50.
Connect to a Bluetooth Printer
To configure your CN50 for Bluetooth wireless printing, you need to:
• make sure Bluetooth power is on. For help, see “Configure
Bluetooth Communications” on page 69.
• create an application that opens the wireless printing COM port on
your CN50. For help, see the Bluetooth Resource Kit, which is part
of the Intermec Developer Library (IDL), available from the
Intermec website at www.intermec.com/idl.
• select the current wireless printer on the CN50. For help, see the
next procedure.
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72 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
1 Select Start > Settings > System > Wireless Printing.
2 Tap Search to find a printer, or tap Manual to enter a device
address. Follow the onscreen instructions to select the current
wireless printer.
3 (Optional) Tap Print Test Page. The printer prints the test page.
Note: You can also print wirelessly from inside your applications
using Microsoft APIs with Bluetooth extensions for Winsock and
Bluetooth virtual COM ports. For help, see the IDL which is available
from the Intermec website at www.intermec.com/idl.
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Connect to a Bluetooth Audio Device
Use the Bluetooth Audio enabler to discover, activate, and connect to
a Bluetooth audio device, such as a headset.
1 Tap Start > Settings > Bluetooth.
2 From the horizontal scroll at the top of the page, select Devices.
3 Follow the onscreen instructions to connect to a Bluetooth audio
device.
About USB Communications
You can use the CN50 AC adapter to transmit data to and receive data
from a desktop PC or an Ethernet multidock through USB
communications. The USB port supports both USB client and USB
host. The port automatically senses the cable you are using and
determines which drivers to use. For more information about this
accessory and how to order it, see “CN50 Accessories” on page 5.
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74 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Create an ISP Connection
You can connect to your Internet Service Provider (ISP) and use the
connection to send and receive email messages and view web pages.
Get an ISP dial-up access telephone number, a user name, and a
password from your ISP.
After the CN50 is connected, you can:
• send and receive message by using Messaging (Outlook Email).
• visit web pages by using Internet Explorer Mobile.
Tap the Help icon at any time to view additional information for the
wizard or the settings.
1 Tap Start > Settings > Connections > Connections.
2 Under My ISP, tap Add a new modem connection.
3 Enter a name for the connection, such as “ISP Connection.”
4 If using an external modem connected to your mobile computer
with a cable, select Hayes Compatible on COM1 from the Select
a modem drop-down list.
5 Tap Next.
6 Enter the access phone number and tap Next.
7 Enter the User name, Password, and Domain (if provided by an
ISP or your network administrator).
8 Tap Finish.
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9 On the Connections screen, tap Advanced on the horizontal scroll.
10 Tap Dialing Rules.
11 When the Enable Dialing Rules box appears, tap OK.
12 Tap Edit.
13 In the Name field, enter your phone type (Home, Mobile, or
Work).
14 Tap OK until you exit the Connections screen.
Create a VPN Server Connection
A VPN connection helps you to securely connect to servers, such as a
corporate network, through the Internet. Before you can make a VPN
connection, you will need the following items from your network
administrator:
• User name
• Password
• Domain name
• TCP/IP settings
• Host name or IP address of the VPN server
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After you locate this information, you can create a VPN server
connection.
1 Tap Start > Settings > Connections > Connections.
2 Under My Work Network, tap Add a new VPN server
connection.
3 Step through the screens to set up your VPN connection.
About Wireless Security
The CN50 provides five types of security for your wireless network:
• Wi-Fi Protected Access 2 (WPA2™)
• Wi-Fi Protected Access (WPA)
• 802.1x
• LEAP
• WEP
This section explains how to configure wireless security on your CN50.
If you choose not to use security, see “Use Open (No Security)
Associations With Microsoft” on page 86. Intermec recommends
that you always implement WPA2 security using PSK (Personal) or
802.1X (Enterprise) key management.
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You must use either Funk or Microsoft security to implement your
security solution. For details, see the next section.
If you are using WPA-802.1x, WPA2-802.1x, or 802.1x security, this
section also assumes that your authentication server and
authenticators are properly configured.
Choose Between Microsoft and Funk Security
The computer supports both Funk and Microsoft security, which
dynamically selects wireless networks based on your preferences. The
option you choose depends on your network security needs.
• If you are using the CN50 in a static environment that requires a
high level of security, you should use Funk security, which offers
CCX v4.0 compliance, support for LEAP and TTLS, and
configuration for up to four profiles.
• If you are primarily using the CN50 to connect to Wi-Fi hotspots,
you may want to use Microsoft security.
To use Microsoft security, you need to select it as your security
choice. For help, see “About Microsoft Security” on page 82.
About Funk Security
You can define up to four profiles for Funk security. Different profiles
let your CN50 communicate in different networks without having to
change all of your security settings. For example, you may want to set
up one profile for the manufacturing floor and one for the warehouse.
By default, the active profile is Profile 1.
Select a Funk Security Profile
You can define up to four Funk security profiles.
1 Start Intermec Settings. For help, see “How to Configure the
Computer” on page 60.
2 Choose Communications > 802.11 Radio > Funk Security.
3 Choose a profile. A list of configurable settings appears.
Note: Your security choice does not depend on your authentication
server. For example, you can choose Funk security if you use Microsoft
Active Directory® to issue certificates.
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4 (Optional) In the Profile Label text box, enter a meaningful name
for your profile.
5 Configure your security settings. For help, see the next sections.
6 Repeat Steps 3 through 5 for each profile you want to define.
7 Set an active profile by choosing it in the Active Profile list.
8 Save your settings.
Configure WPA or WPA2 Enterprise (802.1x) Security With Funk
After you configure the communications and radio parameters on
your mobile computer and select Funk as your security choice, you can
configure WPA-802.1x or WPA2-802.1x security.
1 Start Intermec Settings.
2 Choose Communications > 802.11 Radio > Funk Security.
3 Select the profile you want to configure.
4 For Association, choose WPA or WPA2. Encryption
automatically defaults to TKIP or AES, respectively.
5 For 8021x, choose TTLS, PEAP, EAP-FAST, or TLS.
6 If you choose TTLS or PEAP:
a For Prompt for Credentials, choose Enter credentials now.
b Enter a User Name and User Password.
Note: You can use Prompt for Credentials to troubleshoot
your network connection.
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CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 79
c For Validate Server Certificate, choose Yes.
7 If you choose TLS:
a Load a user and root certificate on your CN50. For help, see
“Load a Certificate” on page 86.
b Enter a User Name and Subject Name.
c For Validate Server Certificate, choose Yes.
d (Optional) To increase your level of security, enter a Server 1
Common name and a Server 2 Common name.
Configure WPA or WPA2 Personal (PSK) Security with Funk
After you configure the communications and radio parameters on
your mobile computer and select Funk as your security choice, you can
configure WPA-PSK or WPA2-PSK.
1 Start Intermec Settings.
2 Choose Communications > 802.11 Radio > Funk Security.
3 Select the profile you want to configure.
4 For Association, choose WPA or WPA2.
5 For 8021x, choose None.
6 For Pre-Shared Key, enter the pre-shared key or passphrase.
The pre-shared key must be a value of 32 hex pairs preceded by 0x
for a total of 66 characters. The value must match the key value on
the access point. The passphrase must be from 8 to 63 characters.
After you enter a passphrase, the CN50 internally converts it to a
pre-shared key. This value must match the passphrase on the
authenticator.
7 Save your settings.
Note: The correct date must be set on your CN50 when you
enable Validate Server Certificate.
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80 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Configure 802.1x Security With Funk
After you configure the communications and radio parameters on
your mobile computer and select Funk as your security choice, you can
configure 802.1x-WEP security with Funk. Intermec recommends that
you use WPA2-802.1x instead of 802.1x-WEP if possible.
1 Start Intermec Settings.
2 Choose Communications > 802.11 Radio > Funk Security.
3 Select the profile you want to configure.
4 For Association, choose Open.
5 For Encryption, choose WEP.
6 For 8021x, choose TTLS, PEAP, or TLS.
7 If you chose TTLS or PEAP:
a Enter a User Name.
b For Prompt for Credentials, choose Enter credentials now.
c Enter a User Password.
d For Validate Server Certificate, choose Yes.
8 If you choose TLS:
a Load a user and root certificate on your CN50. For help, see
“Load a Certificate” on page 86.
b For Validate Server Certificate, choose Yes.
c Enter a User Name and Subject Name.
9 (Optional) To increase your level of security, enter a Server 1
Common name and a Server 2 Common name.
10 Save your settings.
Note: You can use Prompt for Credentials to troubleshoot
your network connection.
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Configure LEAP Security With Funk
After you configure the communications and radio parameters on
your mobile computer and select Funk as your security choice, you can
configure LEAP.
1 Start Intermec Settings.
2 Choose Communications > 802.11 Radio > Funk.
3 Select the profile you want to configure.
4 For 8021x, choose LEAP.
5 For Association, choose Open, WPA, WPA2, or Network EAP.
Encryption automatically defaults to TKIP if you choose WPA,
AES if you choose WPA2, and WEP if you choose Open or
Network EAP.
6 For Prompt for Credentials, choose Enter credentials now.
7 Enter a User Name and User Password.
8 Save your settings.
Configure Static WEP Security With Funk
After you configure the communications and radio parameters on
your mobile computer and select Funk as your security choice, you can
configure static WEP security with Funk. Intermec recommends that
you use WPA2-PSK instead of WEP if possible.
1 Start Intermec Settings.
2 Choose Communications > 802.11 Radio > Funk Security.
3 Select the profile you want to configure.
4 For Association, choose Open.
5 For Encryption, choose WEP.
6 For 8021x choose None.
7 Define a value for the keys you want to use. You can define up to
four keys (Key 1 through Key 4).
Enter an ASCII key or a hex key that is either 5 bytes or 13 bytes
long depending on the capability of the radio. Set a 5- byte value for
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64-bit WEP or a 13-byte value for 128-bit WEP. Hex keys must be
preceded by 0x and contain 5 or 13 hex pairs.
8 For Transmit key, choose the key you want to use for transmitting
data.
9 Save your settings.
Use Open (No Security) Associations With Funk
You can configure your mobile computer for no security with Funk.
1 Start Intermec Settings.
2 Choose Communications > 802.11 Radio > Funk Security.
3 Select the active profile you are using.
4 For Association, choose Open.
5 For Encryption, choose None.
6 Tap OK. Your settings are saved.
About Microsoft Security
With Microsoft Wireless Zero Configuration (WZC), you can
configure:
• WPA or WPA2
• 802.1x
• Static WEP
Select Microsoft Security
The default security setting is Funk. If you want to use Microsoft
Wireless Zero Configuration (WZC) security, you need to select it as
your security choice. After you select Microsoft as your security choice,
you will be prompted to save your settings and reset your computer for
your change to take effect.
1 Start Intermec Settings. For help, see “How to Configure the
Computer” on page 60.
2 Choose Communications > 802.11 Radio > Security Choice.
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3 From the Security Choice list, select Microsoft Security. An alert
box appears telling you that you must save your settings and warm
boot the computer for the new security choice to take effect.
4 Choose Yes. The computer resets and starts with Microsoft
Security as the Security Choice.
Configure WPA or WPA2 Enterprise (802.1x) Security With
Microsoft
After you configure the communications and radio parameters on
your mobile computer and select Microsoft as your security choice,
you can configure WPA or WPA2 Enterprise (802.1x) security with
Microsoft.
1 Start Intermec Settings.
2 Choose Communications > 802.11 Radio > Microsoft Security.
3 For Infrastructure Mode, choose Infrastructure.
4 For Network Authentication, choose WPA. Data Encryption
automatically defaults to TKIP.
5 For 802.1x Authentication, choose either MD5, TLS, or PEAP.
6 If you choose TLS:
a Choose Properties > Run App. The Auth. Settings dialog box
appears.
b Choose Select.
c Select your certificate from the list and press Enter. The User
Logon dialog box appears.
d Enter a User Name and Domain and press Enter.
7 If you choose PEAP:
a Choose Properties > Run App. The Auth. Settings box appears.
b Choose Validate Server and press Enter. When the radio starts
to authenticate, the Network Password dialog box appears.
c Enter a User Name and Password and select Save Password.
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d (Optional) In the Domain field, enter the Active Directory
domain associated with the user account.
8 Save your settings.
Configure WPA or WPA2 Personal (PSK) Security With
Microsoft
After you configure the communications and radio parameters on
your mobile computer and select Microsoft as your security choice,
you can configure WPA or WPA2 Personal (PSK) security with
Microsoft.
1 Start Intermec Settings.
2 Choose Communications > 802.11 Radio > Microsoft Security.
3 For Infrastructure Mode, choose Infrastructure.
4 For Network Authentication, choose WPA-PSK. Data
Encryption automatically defaults to TKIP.
5 For Pre-Shared Key, enter the pre-shared key or the passphrase.
The pre-shared key must be a value of 32 hex pairs preceded by 0x
for a total of 66 characters. The value must match the key value on
the authenticator. The passphrase must be from 8 to 63 characters.
After you enter a passphrase, the CN50 internally converts it to a
pre-shared key.
6 Save your settings.
Configure 802.1x Security with Microsoft
After you configure the communications and radio parameters on
your mobile computer and select Microsoft as your security choice,
you can configure 802.1x security with Microsoft.
1 Start Intermec Settings.
2 Choose Communications > 802.11 Radio > Microsoft Security.
3 For Infrastructure Mode, choose Infrastructure.
4 For Network Authentication, choose Open.
5 For Data Encryption, choose WEP.
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6 For 802.1X Authentication, choose TLS or PEAP.
7 If you choose TLS:
a Choose Properties > Run App. The Auth. Settings box appears.
b Choose Select.
c Select your certificate from the list and press Enter. The User
Logon dialog box appears.
d Enter a User Name and a Domain.
8 If you choose PEAP:
a Choose Properties > Run App. The Auth. Settings box appears.
b Select Validate Server and press Enter. When the radio starts
to authenticate, the Network Password dialog box appears.
c Enter a User Name and Password and select Save Password.
d (Optional) In the Domain field, enter the domain.
e Press Enter.
9 For Network Key Setting, choose Automatic.
10 Save your settings.
Configure Static WEP Security With Microsoft
After you configure the communications and radio parameters on
your mobile computer and select Microsoft as your security choice,
you can configure static WEP security with Microsoft. Intermec
recommends that you use WPA2-PSK instead of WEP if possible.
1 Start Intermec Settings.
2 Choose Communications > 802.11 Radio > Microsoft Security.
3 For Network Authentication, choose Open.
4 For Data Encryption, choose WEP.
5 For Network Key Setting, choose Enter Key and Index.
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6 For Network Key Value, enter an ASCII key or a hex key that is
either 5 bytes or 13 bytes long depending on the capability of the
radio.
Set a 5-byte value for 64-bit WEP or a 13-byte value for 128-bit
WEP. Hex keys must be preceded by 0x and contain 5 or 13 hex
pairs.
7 For Network Key Index, select the key you want to use for data
transmission.
8 Save your settings.
Use Open (No Security) Associations With Microsoft
You can configure your mobile computer for no security with
Microsoft WZC. Intermec recommends that you always set security in
your network.
1 Start Intermec Settings.
2 Choose Communications > 802.11 Radio > Microsoft Security.
3 For Network Authentication, choose Open.
4 For Data Encryption, choose Disabled.
5 Tap OK. Your settings are saved.
Load a Certificate
To use transport layer security (TLS) with WPA or 802.1x security, you
need a unique client certificate on the CN50 and a trusted root
certificate authority (CA) certificate. Certificates are pieces of
cryptographic data that guarantee a public key is associated with a
private key. They contain a public key and the entity name that owns
the key. Each certificate is issued by a certificate authority.
1 Start Intermec Settings.
2 Go to Start > Settings > System > Intermec Settings.
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3 Tap Communications > 802.11 Radio > Certificates. The
Certificates screen appears.
4 To import a certificate chain:
a Tap Import Certificates to install the selected certificate.
b In the CertImportUI screen, tap the <<< button next to the
Select pfx to import text field.
c Select the root certificate from the list.
d Tap Import Certificate.
5 To import user and root certificates from a Microsoft IAS server:
a Tap Import Certificates.
b Tap Web Enrollment.
c Enter the User, Password, and Server (IP address) to log into
the server.
d Tap OK. A dialog box appears asking if you want to load the
root certificate.
e Tap OK. The Enrollment Tool message box appears telling you
that the certificate has been added.
f Tap OK to close the message box.
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89
8
Manage the Computer
Use this chapter to learn how to remotely update, configure,
and monitor your Intermec mobile computers. You will also
find information on installing and developing software
applications as well as how to upgrade the system software.
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Manage the Computer in Your Network
When you have multiple mobile computers and peripherals in your
network, it is essential to have an easy way to manage updates,
configure all of the devices, and remotely troubleshoot problems.
Intermec provides a free device management software platform called
SmartSystems™ to help you manage your devices. You can also
purchase third-party device management software through a vendor.
Manage the Computer With SmartSystems Foundation
SmartSystems Foundation is a software platform that lets you manage
all of your SmartSystems-enabled devices, including the CN50,
simultaneously from a central server. The SmartSystems console
displays all SmartSystems-enabled computers and peripherals in your
network.
Through the Console, you can:
• drag-and-drop configuration bundles, operating system updates,
and firmware upgrades to multiple computers.
• create a “golden” device configuration to use when updating other
computers.
• remotely change settings on SmartSystems-enabled computers and
peripherals.
With an AutoDeploy license, SmartSystems can automatically push
software, configuration settings, and other files to connected CN50s.
AutoDeploy can report on asset locations and battery status, making
it easier to manage your mobile devices. The license also enables
ScanNGo, which makes connecting additional CN50s to your secure
wireless network as easy as reading bar codes.
You can download SmartSystems Foundation at no charge from the
Intermec website. For more information on SmartSystems, go to
www.intermec.com\SmartSystems. To purchase an AutoDeploy
license, contact your local Intermec sales representative.
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Manage the Computer Using Third Party Software
You can use third-party software such as Wavelink Avalanche to
centrally manage your Intermec devices. Device management software
enables you to update software, increase security, track your assets,
and troubleshoot devices remotely. You can download the Wavelink
Enabler for the computer from the Wavelink website. For more
information, visit the Intermec website and search for Wavelink
Avalanche or visit www.wavelink.com to download the enabler.
Develop and Install Applications
Use the Intermec Resource Kits to develop applications to run on the
mobile computer. The Resource Kits are a library of C++, .NET, Java,
and web components grouped by functionality that you can use to
create applications for the computer. The Resource Kits are part of the
Intermec Developer Library (IDL), and can be downloaded from the
Intermec website at www.intermec.com/idl. For more information,
see the Intermec Developer Library (IDL) Resource Kit Developer’s
Guide.
Package Your Application
For very simple applications, the executable file may be the only file
you need to deploy. More typically, you will have a set of files to install.
You can also copy a directory structure that contains the application,
supporting files, DLLs, images, and data files.
Intermec recommends using .cab files to install your applications. The
CN50 uses standard Windows Mobile .cab files and will install
third-party .cab files.
Choose a Target Location
You can have your .cab file place your application in any of these
memory locations on the CN50:
• The ObjectStore.
• The optional microSD card. Depending on available disk space,
you may want to consider installing your application files on the
microSD card. Using a microSD card creates the Storage Card
folder on the CN50.
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• The non-volatile Flash File Store. Applications and data in the
Flash File Store will persist through a clean boot.
Files copied to any of these locations are safe when you cold boot the
computer as long as the AutoRun system is installed in the appropriate
location. When you copy a .cab file to the \CabFiles folder, the folder
automatically extracts that .cab file on every cold boot. For more
information about AutoRun, see the Intermec Developer Library (IDL)
Resource Kit Developer’s Guide.
Install Applications Using SmartSystems Foundation Console
Your CN50 is SmartSystems-enabled, which lets you use the
SmartSystems console to install Intermec applications on your CN50.
The console is part of SmartSystems Foundation. For more
information, go to the Intermec website at
www.intermec.com/SmartSystems.
1 Download your application file from the Intermec website and
unzip it on your desktop PC.
2 Double-click the application file to install it. The application file
should appear in the Software Vault.
3 From the SmartSystems console in the Software Vault,
drag-and-drop the application onto each CN50 in your network, or
drop the application on a group of computers contained in a
folder.
Install Applications Using Microsoft ActiveSync or Windows
Mobile Device Center
If you only have a few computers to update with applications, you can
copy the files from your PC using Microsoft ActiveSync (Windows XP
or earlier) or Windows Mobile Device Center (Windows Vista or
Windows 7). ActiveSync and Windows Mobile Device Center are free
applications available from the Microsoft website at
www.windowsmobile.com/getstarted.
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1 On your PC, copy the .cab file you want to download to your CN50.
2 Create a connection between your PC and mobile computer using
ActiveSync or Windows Mobile Device Center.
3 Click Explore. The Mobile Device window opens.
4 Double-click My Windows Mobile-Based Device.
5 Navigate to the folder you want to copy the .cab file to, and paste
the .cab file in the folder.
6 On your CN50, tap Start > File Explorer and navigate to the
location of the .cab file.
7 Tap the .cab file to install it.
Install Applications Using a MicroSD Card
If you do not have a network connection or cannot connect your
mobile computer to your PC, you can use a microSD card to install
applications.
1 Suspend the CN50 and remove the microSD card.
2 Insert the microSD card into a microSD adapter card and then
place it in the storage card reader connected to your PC.
3 Copy your application file to the microSD card.
4 Remove the microSD card from the adapter card and insert it into
the CN50.
5 On your CN50, browse to the card and run your application.
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Install Applications Using a ScanNGo Bar Code
You can use the ScanNGo function in SmartSystems Foundation to
create a bar code that loads software. The bar code contains the
address of the server where the software to download is located. Once
you scan the bar code, it finds the server, downloads the file, and
installs it on the mobile computer. For more information on installing
applications using a ScanNGo bar code, see the SmartSystems
Foundation Help. For more information on using a ScanNGo bar code
to enable Wi-Fi, see “Configure 802.11 Radio Communications” on
page 67.
Launch Applications Automatically
There are two ways to launch an application automatically on a cold
boot:
• Set up your .cab file to place a shortcut to the application in the
\Windows\StartUp directory at install time.
• Use AutoRun.exe to start your application at boot time. AutoRun
ships on the computer and automates other operations.
At boot time, AutoRun executes any commands found in its data file,
Autouser.dat. For more information on how to use the AutoRun.exe
feature, view the Readme.txt file located in the My Device\Flash File
Store\2577 directory on your computer.
Update the System Software
The mobile computer uses SmartSystems bundles to update the
operating system (OS) and the system software.
You can use these methods to update your mobile computer:
• You can update individual computers, or multiple computers at
the same time using the SmartSystems console. For help, see the
next section, “Update Individual or Multiple Computers Using
SmartSystems Console”.
• You can update individual computers using a microSD card. For
more information, see “Update Individual Mobile Computers
Using a microSD Card” on page 96.
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Update Individual or Multiple Computers Using
SmartSystems Console
You can use the SmartSystems console to update the operating system
or system software on your mobile computer. The console is part of
SmartSystems Foundation and is available from the Intermec website
through the Intermec Developer Library (IDL). Before you can update
your mobile computer, you need:
• SmartSystems Foundation. To download SmartSystems
Foundation, go to www.intermec.com/SmartSystems and click
the Downloads tab.
• the SmartSystems bundles you want to install. These
SmartSystems bundles are available from the Intermec website at
www.intermec.com. Go to Support > Downloads >
OS/Firmware/Drivers list.
After you have located these items, you can update your mobile
computer using SmartSystems Foundation.
1 Open the SmartSystems console.
2 Make sure the mobile computer is discoverable.
3 Make sure the mobile computer is in a powered dock or that power
management is disabled.
4 Download the SmartSystems bundle to your PC.
5 Double-click the SmartSystems bundle on your PC to extract the
update files to the software vault.
6 From the SmartSystems console, locate the bundles to install and
drag them to each mobile computer (or group in a folder) you want
to update. The SmartSystems console installs the update on your
mobile computers.
After the download is complete, your mobile computer begins the
update process and automatically performs a cold boot. The
computer then boots into a special Update Loader mode where the
computer has no network connections and is completely unusable.
This process can take anywhere from 30 seconds to 15 minutes
depending on the update.
After the update is complete, the computer boots again.
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Update Individual Mobile Computers Using a microSD Card
You can transfer upgrade bundles from your desktop PC to your
mobile computer using a storage card. Before you can update your
mobile computer, you need:
• the SmartSystems bundles you want to install. These
SmartSystems bundles are available from the Intermec website at
www.intermec.com. Go to Support > Downloads >
OS/Firmware/Drivers list.
• a microSD card formatted to FAT or FAT32.
After you have located these items, you can update your mobile
computer using a storage card.
1 Download the SmartSystems bundle to your PC and note the
download location.
2 On your desktop PC, navigate to the download location and select
the folder with the correct firmware version. For example,
umts_wwe or umts_lp.
3 Transfer the autoflash.img file into the root directory of the SD
card.
4 Turn off your mobile computer and install the microSD card in
your mobile computer. For help, see “Insert a MicroSD Card” on
page 16.
5 Turn on your mobile computer.
The update process begins. Your mobile computer may restart
several times during this process. When the update is complete, the
Autoflash Complete message appears.
6 Remove the microSD card.
7 Reboot your mobile computer and follow the setup process.
Note: The SmartSystems console indicates that your mobile
computer is offline, by displaying a red stop symbol, until the
computer reboots and reconnects to the system.
Note: If you do not remove the storage card, the update process
repeats each time the computer reboots.
97
9
Troubleshoot and Maintain the Computer
If you encounter any problems while using the CN50, look in
this chapter to find a possible solution. You will also find
information on routine maintenance.
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Troubleshoot Your Mobile Computer
Use this section to troubleshoot some common problems you may
experience with your mobile computer.
If you send the mobile computer in for service, it is your responsibility
to save the computer data and configuration. Intermec is responsible
only for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.
Troubleshoot the Wi-Fi Connection
Use this troubleshooting table to help solve problems with your
802.11 radio connection.
Problems With the Wi-Fi Connection
Troubleshoot 802.1x Security
Use the following table to troubleshoot problems with your 802.1x
security that will prevent you from connecting to your network, such
as a missing WEP key value or an incorrect password.
Problems With 802.1x Security
Problem Solution
The computer is connected to the network
and you move to a new site to collect data.
Your computer now shows you are not
connected to the network.
Move closer to an access point or to a different location
to reestablish communications until you reconnect
with the network. Any data collected while out of range
is transmitted over the network.
The computer appears to be connected to
the network, but the host computer is not
receiving any information from the
computer.
There may be a problem with the connection between
the access point and the host computer. Check with
network administrator or use your access point user’s
manual.
Problem Solution
The computer indicates that it is
authenticated, but it does not
communicate with the host.
Make sure the computer IP address, host IP address,
subnet mask, default router are configured for
network.
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The computer does not appear to be
authenticating and a network connection
icon does not appear on the toolbar.
• The CN50 may not be communicating with the
access point. Make sure the computer network
name matches the access point network name
(SSID).
• 802.1x security network may not be active. Make
sure the server software is properly loaded and
configured on the server PC. See server software
documentation for help.
A network connection icon appears in the
toolbar, but then disappears.
• The computer may not be communicating with the
intended access point. Make sure the computer
network name matches the access point network
name. Default network name is “INTERMEC.”
• Access point may not be communicating with
server. Ensure the access point is turned on,
properly configured, and has 802.1x security
enabled.
You are setting up multiple access points
in a network, with different SSIDs, and
the connection fails.
The computer does not save WEP key values when
changing the SSID. Reenter the WEP key value after
changing the SSID and save your changes. You should
now be able to connect to the different access points.
The computer indicates it is not
authenticated.
Make sure that:
• the User Name and Password parameters on the
computer must match the user name and password
on authentication server. You may need to reenter
the password on both the computer and
authentication server.
• on your authentication server, the user and group
are allowed and the group policy is allowed to log
into the server. For help, see the documentation that
shipped with your authentication server software.
• the IP address and secret key for access point must
match the IP address and secret key on the
authentication server. You may need to reenter the
IP address and secret key on both your access point
and authentication server.
• the authentication server software is running on the
server PC.
You receive a message saying “The server
certificate has expired or your system date
is incorrect” after you perform a clean
boot on the computer.
Date and time are not saved when you perform a clean
boot. Reenter the date and time, and then save your
changes.
Problem Solution
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Check 802.11 Network Status
If you have trouble connecting to your 802.11 wireless network:
• Make sure you have correctly set network parameters on the mobile
computer.
• Check your wireless security settings.
Follow the next procedure to verify available access points and
networks, check signal strength, and view other diagnostics. If you
need to contact Intermec Product Support, this information can be
helpful in troubleshooting wireless network connection issues.
1 Tap Start > File Explorer > Program Files > Intermec >
Network > Wi-Fi > ISpyWiFi. The ISpyWiFi application launches.
The ISpy tab shows:
• MAC address and IP address of the 802.11 radio.
• network association status, including the SSID and MAC
address of the access point.
• security configuration.
• radio transmit power and signal strength information.
2 Tap the Scan tab to view a list of available 802.11 networks. The list
includes the signal strength, channel, and MAC address for each
network.
• Tap Scan to refresh the screen.
3 Tap the Supp tab to view radio supplicant information, including
a list of supplicant events and authentication status.
• To verify the settings for the currently active security profile, tap
Configure Profile. Intermec Settings launches for you to
configure 802.11 Radio settings.
• To try reconnecting to the network, tap Reconnect.
• To delete the events in the list, tap Clear Events.
4 Tap the Ping tab to run a ping test to the host.
a In the Host field, enter the IP address of the host.
b From the Repetitions list, choose the number of times the
computer will ping the host.
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c Tap Ping. The graph shows the amount of time it takes for the
host to return the ping. Tap List to see this information in a list
format.
5 Tap the RSSI tab to view the received signal strength of the host
signal.
The information box includes the current signal strength, host
SSID name, MAC address, data rate, and transmit power.
• Tap Mark to place an arrow marker above the graph.
6 Tap the Conf tab to set up a log file that lists RSSI history.
This screen includes the 802.11 radio driver version and available
radio modes.
To create a log file:
a Check the Log to File check box.
b (Optional) Change the sample period and number of samples
displayed.
c Tap Log File. The Save As screen appears.
d (Optional) Change the name of the saved log file, the folder to
which the file will be saved, the content type (log or text), and
the location.
e Tap OK.
Troubleshoot Reading Bar Codes
Use this section to troubleshoot problems that may prevent you from
being able to read a bar code.
Problems Reading Bar Codes
Problem Solution
You cannot see a red beam of light from
the imager when you press the Scan
button and aim the imager at a bar code
label.
• You may be too far away from the bar code label. Try
moving closer to the bar code label and scan it again.
• You may be reading the bar code label “straight on.”
Change the reading angle and try again.
• Move within two feet of a wall to test the effective
scan of the scanner. For help scanning bar codes, see
“About Bar Codes” on page 43.
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When you release a Scan button or handle
trigger, the Good Read light does not
turn off.
The Good Read light will remain on if you configure
the computer to use continuous/edge triggering. If you
configure the computer for level triggering and the
Good Read light remains on, there may be a problem.
Press one of the Scan buttons or pull the trigger again
without scanning a bar code label. If the light is still on,
contact your local Intermec representative.
The scanner will not read the bar code
label.
• Aim the scanner beam to cross entire bar code label
in one pass. Vary the scanning angle.
• Check the quality of the bar code label, Scan a bar
code label that you know will scan. Compare the
two bar code labels to see if the bar code quality is
too low. You may need to replace the label that you
cannot scan.
• Make sure the bar code symbology is enabled and
configured correctly. Use Intermec Settings to check
the symbologies. Expand Data Collection >
Symbologies beneath devices listed (scanner,
virtual wedge) to check and enable symbologies,
then scan the bar code label again.
• Make sure the computer application is expecting
input from a bar code. You may need to type this
information instead.
The scanner does not read the bar code
labels quickly, or the scanning beam
seems to be faint or obscured.
The scanner window may be dirty. Clean the window
with a solution of ammonia and water. Wipe dry. Do
not allow abrasive material to touch the window.
You scan a valid bar code label to enter
data for your application. The data
decoded by the scan module does not
match the data encoded in the bar code
label.
The computer may have decoded the bar code label in
a symbology other than the label’s actual symbology.
Try scanning the bar code label again. Make sure you
scan the entire label.
Problem Solution
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CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 103
Troubleshoot Operating the Computer
Use this section to troubleshoot problems that may prevent you from
being able to operate the computer.
Problems Operating the Computer
Problem Solution
You cannot type a character on the keypad
or you can only type uppercase or
lowercase letters.
You may have locked a modifier key on the keypad.
Press the necessary key sequence to unlock the key. For
help, see “About the Keypad” on page 12.
You press the Power key and nothing
happens.
• Make sure the backlight is on.
• Make sure you have a charged battery that is
installed correctly. For help, see “Charge the
Battery” on page 8.
• The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery.
• Reset the CN50. For help, see “Reset the
Computer” on page 105.
You insert a microSD card and cannot
find the SDMMC Disk folder on the
CN50.
• The microSD card may not be installed correctly.
Insert the microSD card as described in Steps 2
through 4 of “Insert a MicroSD Card” on page 16.
• The microSD card may be damaged. Try another
microSD card.
The Battery status LED is on.
• If the battery status LED is a steady green, the
battery is more than 95% charged and computer is
on a charger.
• If the battery status LED is blinking red, then the
battery is low. Replace or charge the battery.
• If the battery status LED is a steady red, the main
battery is on charge.
The computer appears to be locked up
and you cannot enter data.
• Press the Power key to turn off the computer, then
press the power key again to turn it on.
• Cold boot the computer. For help, see “Cold Boot
the Computer” on page 105.
• Try reloading the firmware. For help, see “Update
the System Software” on page 94.
• If the computer does not boot or reset, contact your
Intermec representative for help.
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Call Product Support
If you cannot find the answer to your problem in the Troubleshoot
Your Mobile Computer section, you can visit the Intermec technical
knowledge base (Knowledge Central) at intermec.custhelp.com to
review technical information or to request technical support. If you
still need help after visiting Knowledge Central, you may need to call
Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you can call Intermec Product Support, make sure you have the
following information ready:
• Configuration number
• Serial number
• Operating system version
• If you are using security, know the type (Funk or Microsoft) and the
full set of parameters
• Power management settings
• If you are using terminal emulation (TE), know the version and
protocol. If you are not using TE, know the language your custom
application was written in and the tools you used to create it.
You can find most of the information listed above in Intermec
Settings. Consult your application developer for information on your
custom application.
Find Your Configuration Number
To find the configuration number of your computer, look at the CN
(configuration number) and SN (serial number) fields on the label
inside the battery compartment.
You tap the screen and nothing happens. • Align your screen. For help, see “Align the Screen
Using the Stylus” on page 25 or see “Align the
Screen Using the Keypad” on page 26.
• Make sure the computer is not locked.
Problem Solution
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Find Your Software and Firmware Version Numbers
1 Tap Start > Settings > System > About.
2 Tap Packages to find software version numbers.
3 Tap Build to find the firmware version.
Reset the Computer
You rarely need to reset the computer. If the computer does not
resume after pressing the Power button, or if the computer or an
application locks up, you may need to reset the computer. The
computer uses the configuration currently saved in flash memory
during the boot process. There are three ways to reset the computer:
• Warm boot the computer
• Cold boot the computer
• Clean boot the computer
Warm Boot the Computer
You may need to perform a warm boot to correct conditions where an
application stops responding to the system.
1 Tap Start > Shut Down.
Or, scan this bar code.
The computer systematically shuts down.
2 Press the Power button to restart the computer. If the computer is
connected to an external power supply, it automatically restarts.
Cold Boot the Computer
In some cases where the computer completely stops responding, it may
be necessary to perform a cold boot. Because cold booting may result
in data loss, use this method only if all other recovery methods have
failed.
Chapter 9 — Troubleshoot and Maintain the Computer
106 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
1 If possible, tap Start > Shut Down.
2 Remove the battery pack from the CN50 and wait 30 seconds.
3 Reinsert the battery pack and press the Power button.
Clean Boot the Computer
If the computer seems to be locked up, try warm booting and then cold
booting the computer. If neither method works, use a clean boot to get
the computer up and running for further troubleshooting. When you
clean boot, the computer only loads files and applications that are
absolutely required by the operating system. A clean boot returns the
computer to an “out of the box” or factory default state, so that you
can run diagnostic tests to troubleshoot the normal boot processes.
1 Remove the battery pack from the back of the CN50.
2 Reinsert the battery pack and press the Power button.
Note: Cold booting the CN50 does not guarantee that cached disk
data will be saved, so transactional data may be lost during the reset.
All other data, such as CN50 configuration and network settings, is
preserved.
The clean boot process erases the computer memory, including all
applications and data files in the object store. To preserve
applications through a clean boot, store them in the Flash File
Store. For more information, see “Install Applications Using a
MicroSD Card” on page 93.
Chapter 9 — Troubleshoot and Maintain the Computer
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 107
3 When the CN50 starts the boot process, simultaneously press <
and
> until the IPL Boot Configuration Menu appears on the
screen.
4 Press
2 to select Force Clean Boot and then press 0 to select
Continue with Boot.
The CN50 executes the clean boot. This process takes a few minutes
5 When prompted, tap the screen to set up the CN50.
6 Follow the instructions to calibrate the screen.
Clean the Computer
To keep the computer in good working order, you may need to clean
the imager window, color camera window, and the touch screen. Clean
the windows and the touch screen as often as needed for the
environment in which you are using the computer. To clean the
computer, use a solution of one part ammonia and three parts water.
1 Press the Power button to suspend the CN50.
2 Dip a clean cloth towel in the ammonia solution and wring out the
excess.
3 Wipe off the imager window, camera lens, and flash area. Do not
allow any abrasive material to touch these surfaces.
4 Wipe dry.
There are no user-serviceable parts inside the computer. Opening
the computer will void the warranty and may cause damage to the
internal components.
Chapter 9 — Troubleshoot and Maintain the Computer
108 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
109
A
Specifications and Default Settings
Appendix A — Specifications and Default Settings
110 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Physical and Environmental Specifications
CN50 Physical Dimensions
Environmental Specifications
Power and Electrical Specifications
Operating System
Microsoft Windows Embedded Handheld 6.5.x
Touch Screen Specifications
Transflective TFT; QVGA color with touch panel; 240 x 320 pixels;
8.9 cm (3.5 in) diagonal active area; 5-level LED backlight control with
settings.
Length 15.4 cm (6.05 in)
Width 7.4 cm (2.93 in)
Height 2.8 cm (1.09 in)
Weight 310 g (10.9 oz)
Operating
temperature
-10 °C to 50 °C (14 °F to 122 °F)
Storage temperature -20 °C to 60 °C (-4 °F to 140 °F)
Recharge
temperature
0 °C to 45 °C (32 °F to 113 °F)
Humidity 5% to 95% non-condensing
Environmental
rating
IP54 compliant
Battery type Rechargeable Lithium-ion (Li-ion) battery
Battery capacity 3900 mAh (14.4 Wh)
Electrical rating 4,65 V, 3 A
Appendix A — Specifications and Default Settings
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 111
Keypad Options
• Numeric keypad
• Alphanumeric keypad (QWERTY)
Bar Code Symbologies
The EA21and EA11 imager support these bar code symbologies:
Australia Post GS1 DataBar Omni-Directional
Aztec Infomail
BPO Interleaved 2 of 5
Canada Post Japan Post
China Post KoreanPost
Codabar Matrix 2 of 5
Codablock A Maxicode
Codablock F Micro PDF417
Code 11 MSI
Code 39 PDF417
Code 93 Planet
Code 128/GS1-128 Plessey
DataMatrix Postnet
Dutch Post QR Code
EAN/UPC Standard 2 of 5
EAN.UCC Composite SwedenPost
GS1 DataBar Expanded Telepen
GS1 DataBar Limited TLC 39
Appendix A — Specifications and Default Settings
112 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
CN50 Docking Connector Specifications
The CN50 has an array of six pin surface contacts that provide USB
“On the Go” (OTG) connectivity and charge power.
CN50 Docking Connector Specification
CN50 Imager Reading Distances
Typical reading distances are done in an office environment using
office lights (4 lux). Minimum distances are measured in the dark
(0 lux). Both reading distances are provided in respective scan engine
integration guides. Contact your local Intermec representative for
more information.
Below are the typical and minimum standard reading distances for the
CN50 built with an EA21 or EA11 imager. When correctly mounted,
and exit window reduces reading distances by about 4% for all scan
engines.
Pin
Number
Signal Name Description
1 VEXT Computer power (4.6 V @ 1.5 A)
2 OTG_ID Identification pin
3 OTG_VBUS VBUS (5V @ 100 mA max)
4 OTG_USB_D- USB data signal
5 OTG_USB_D+ USB data signal
6 GND Ground (power return)
Note: Minimum distances depend on the length of the bar code.
Appendix A — Specifications and Default Settings
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 113
EA21 Area Imager Minimum Reading Distances
Minimum distances are measured in the dark (0 lux).
EA21 Minimum Reading Distances
0"
4"
8"
0
10
20
cm
PDF417 10 mils
0.15mm/6 mils
0.25 mm / 10 mils
0.5 mm / 20 mils
Data Matrix 10 mils
in
0" 32"28"24"20"16"12"8"4"
08070605040302010
100% contrast UPC EAN
12"
16"
30
40
16"
12"
8"
4"
40
30
20
10
Symbology Density Minimum Distance Maximum Distance
Code 39 0.15 mm (6.0 mil)
0.25 mm (10.0 mil)
0.5 mm (20.0 mil)
1.0 mm (40.0 mil)
12.0 cm (4.7 in)
5.0 cm (2.0 in)
5.0 cm (2.0 in)
9.0 cm (3.5 in)
18.0 cm (7.1 in)
30.0 cm (11.8 in)
60 cm (23.6 in)
95 cm (37.4 in)
UPC/EAN 100% 0.33 mm (13.0 mil) 5 cm (2 in) 38.0 cm (15.0 in)
Data Matrix 0.25 mm (10.0 mil)
0.38 mm (15.0 mil)
12 cm (4.7 in)
8.0 cm (3.15 in)
22 cm (8.7 in)
34 cm (13.4 in)
Appendix A — Specifications and Default Settings
114 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
EA21 Area Imager Typical Reading Distances
Typical distances are measured in an office environment (250 lux).
PDF417 0.25 mm (10 mil)
0.38 mm (15 mil)
7 cm (2.75 in)
7 cm (2.75 in)
28 cm (11.0 in)
40 cm (15.75 in)
Symbology Density Minimum Distance Maximum Distance
cm
PDF417 10 mils
0.15mm/6 mils
0.25 mm / 10 mils
0.5 mm / 20 mils
Data Matrix 10 mils
in
0" 32"28"24"20"16"12"8"4"
08070605040302010
100% contrast UPC EAN
0"
4"
8"
0
10
20
12"
16"
30
40
16"
12"
8"
4"
40
30
20
10
Appendix A — Specifications and Default Settings
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 115
EA21 Typical Reading Distances
Symbology Density Minimum Distance Maximum Distance
Code 39 0.15 mm (6.0 mil)
0.25 mm (10.0 mil)
0.5 mm (20.0 mil)
1.0 mm (40.0 mil)
12.0 cm (4.7 in)
5.0 cm (2.0 in)
5.0 cm (2.0 in)
9.0 cm (3.5 in)
18.0 cm (7.1 in)
30.0 cm (11.8 in)
60 cm (23.6 in)
95 cm (37.4 in)
UPC/EAN 100% 0.33 mm (13.0 mil) 5 cm (2 in) 41.0 cm (16.1 in)
Data Matrix 0.25 mm (10.0 mil)
0.38 mm (15.0 mil)
12 cm (4.7 in)
8.0 cm (3.15 in)
22 cm (8.7 in)
35 cm (13.8 in)
PDF417 0.25 mm (10 mil)
0.38 mm (15 mil)
7 cm (2.75 in)
7 cm (2.75 in)
29 cm (11.4 in)
44 cm (17.3 in)
Appendix A — Specifications and Default Settings
116 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
EA11 Area Imager Minimum Reading Distances
Minimum distances are measured in the dark (0 lux).
EA11 Minimum Reading Distances
8"
4"
6"
2"
0"
2"
4"
in
6"
8"
10"
10"
cm
10
5
0
5
10
15
20
20
15
25
25
0 5040302010
0" 16"12"8"4"
PDF417 6.6 mils
0.125mm / 5mils
0.25 mm / 10 mils
0.5 mm / 20 mils
Data Matrix 7.5 mils
100% contrast UPC EAN
Symbology Density Minimum Distance Maximum Distance
Code 39 0.125 mm (5 mil)
0.20 mm (8 mil)
0.25 mm (10 mil)
0.50 mm (20 mil)
7.26 cm (2.86 in)
3.96 cm (1.56 in)
3.45 cm (1.36 in)
4.98 cm (1.96 in)
12.09 cm (4.76 in)
20.98 cm (8.26 in)
25.04 cm (9.86 in)
40.28 cm (15.86 in)
UPC/EAN 0.33 mm (13 mils) 4.98 cm (1.96 in) 29.62 cm (11.66 in)
Data Matrix 0.191 mm (7.5 mils)
0.254 mm (10 mils)
0.381 mm (15 mils)
3.71 cm (2.46 in)
5.98 cm (2.35 in)
*
16.41 cm (6.46 in)
20.73 cm (8.16 in)
27.58 cm (10.86 in)
Appendix A — Specifications and Default Settings
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 117
EA11 Area Imager Typical Reading Distances
Typical distances are measured in an office environment (250 lux).
PDF417 0.168 mm (6.6 mils)
0.254 mm (10 mils)
0.381 mm (15 mils)
6.25 cm (2.46 in)
4.47 cm (1.76 in)
4.98 cm (1.96 in)
13.87 cm (5.46 in)
21.74 cm (8.56 in)
33.43 cm (13.16 in)
Symbology Density Minimum Distance Maximum Distance
8"
4"
6"
2"
0"
2"
4"
in
6"
8"
10"
10"
cm
10
5
0
5
10
15
20
20
15
25
25
0 5040302010
0" 20"16"12"8"4"
PDF417 6.6 mils
0.125mm/5mils
0.25 mm / 10 mils
0.5 mm / 20 mils
Data Matrix 7.5 mils
100% contrast UPC EAN
Appendix A — Specifications and Default Settings
118 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
EA11 Typical Reading Distances
Default Configuration
The following tables list the default values of the configuration
commands supported on the CN50. If you restore to factory default
settings, the CN50 uses these values.
The commands are grouped by function and reflect the organization
of Intermec Settings. You can configure your CN50 with Intermec
Settings from the SmartSystems Foundation console. For detailed
information on most of the commands, see the Intermec Settings
Command Reference Manual.
Data Collection Settings
Use data collection settings to configure the imager and to configure
the bar codes that you want the imager to be able to read.
Symbology Settings
Symbology Density Minimum Distance Maximum Distance
Code 39 0.125 mm (5 mil)
0.20 mm (8 mil)
0.25 mm (10 mil)
0.50 mm (20 mil)
1 mm (40 mil)
7.2 cm (2.8 in)
3.8 cm (1.5 in)
3.4 cm (1.3 in)
5 cm (2 in)
8 cm (3.1 in)
13.1 cm (5.1 in)
22.5 cm (8.8 in)
27 cm (10.5 in)
44 cm (17.2 in)
83 cm (32.4 in)
UPC/EAN 0.33 mm (13 mils) 5 cm (2 in) 32 cm (12.5 in)
Data Matrix 0.191 mm (7.5 mils)
0.254 mm (10 mils)
0.381 mm (15 mils)
6.3 cm (2.5 in)
4.8 cm (1.9 in)
*
17.3 cm (6.7 in)
22 cm (8.6 in)
29 cm (11.3 in)
PDF417 0.168 mm (6.6 mils)
0.254 mm (10 mils)
0.381 mm (15 mils)
6.25 cm (2.46 in)
4.5 cm (1.8 in)
4 cm (1.6 in)
15.4 cm (6 in)
23 cm (9 in)
37 cm (14.4 in)
Symbology Default Value
AustraliaPost Disable
Aztec Disable
BPO Disable
CanadaPost Disable
ChinaPost Disable
Appendix A — Specifications and Default Settings
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 119
Symbology Option Settings
Codabar Disable
Codablock A Disable
Codablock F Disable
Code 11 Disable
Code 39 Enable
Code 93 Disable
Code 128/GS1-128 Enable
DataMatrix Enable
DutchPost Disable
EAN/UPC Enable UPC A, UPC E, EAN 8, EAN 13
GS1 Composite Disable
GS1 DataBar Expanded Disable
GS1 DataBar Limited Disable
GS1 DataBar Omnidirectional Disable
Infomail Disable
Interleaved 2 of 5 Disable
JapanPost Disable
KoreanPost Disable
Matrix 2 of 5 Disable
Maxicode Disable
Micro PDF417 Disable
MSI Disable
PDF417 Enable
Planet Disable
Plessey Disable
Postnet Disable
QR Code Disable
Standard 2 of 5 Disable
SwedenPost Disable
Telepen Disable
TLC 39 Disable
Symbology Default Value
Appendix A — Specifications and Default Settings
120 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Imager Settings
Decode Security Settings
Symbology Option Default Value
Preamble None (disabled)
Postamble None (disabled)
Global Symbology ID Disable
Multicode Disable
Imager Setting Default Value
Predefined Modes 1D and 2D Standard
Signature Image Capture Disable
Document Imaging Disable
Decode Security Setting Default Value
Consecutive Data Validation 0
Identical Consecutive Timeout 300 ms
Different Consecutive Timeout 0
Center Decoding Disable
Center Decoding Tolerance 0
121
B
Keypads and Keystrokes
Appendix B — Keypads and Keystrokes
122 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Standard Characters
Use the following tables to learn how to enter standard and other
available characters and functions with the keypad. If there is no
sequence of keystrokes for a particular character or function, it is only
available through the soft input panel (SIP), which can be accessed by
tapping the keyboard icon on the touch screen.
Alphanumeric Characters
Character Numeric Keypad QWERTY Keypad
a
c 2 A
b
c 2 2 B
c
c 2 2 2 C
d
c 3 D
e
c 3 3 E
f
c 3 3 3 F
g
c 4 G
h
c 4 4 H
i
c 4 4 4 I
j
c 5 J
k
c 5 5 K
l
c 5 5 5 L
m
c 6 M
n
c 6 6 N
o
c 6 6 6 O
p
c 7 P
Appendix B — Keypads and Keystrokes
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 123
q
c 7 7 Q
r
c 7 7 7 R
s
c 7 7 7 7 S
t
c 8 T
u
c 8 8 U
v
c 8 8 8 V
w
c 9 W
x
c 9 9 X
y
c 9 9 9 Y
z
c 9 9 9 9 Z
A
c 1 2 ] A
B
c 1 2 2 ] B
C
c 1 2 2 2 ] C
D
c 1 3 ] D
E
c 1 3 3 ] E
F
c 1 3 3 3 ] F
G
c 1 4 ] G
H
c 1 4 4 ] H
I
c 1 4 4 4 ] I
J
c 1 5 ] J
K
c 1 5 5 ] K
Character Numeric Keypad QWERTY Keypad
Appendix B — Keypads and Keystrokes
124 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
L
c 1 5 5 5 ] L
M
c 1 6 ] M
N
c 1 6 6 ] N
O
c 1 6 6 6 ] O
P
c 1 7 ] P
Q
c 1 7 7 ] Q
R
c 1 7 7 7 ] R
S
c 1 7 7 7 7 ] S
T
c 1 8 ] T
U
c 1 8 8 ] U
V
c 1 8 8 8 ] V
W
c 1 9 ] W
X
c 1 9 9 ] X
Y
c 1 9 9 9 ] Y
Z
c 1 9 9 9 9 ] Z
0
0b g
1
1b Y
2
2b U
3
3b I
4
4b H
5
5b J
Character Numeric Keypad QWERTY Keypad
Appendix B — Keypads and Keystrokes
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 125
Characters and Functions
6
6b K
7
7b B
8
8b N
9
9b M
Character Numeric Keypad QWERTY Keypad
To Enter Numeric Keypad QWERTY Keypad
@ (at symbol) N/A
b Q
& (ampersand) N/A
b S
* (asterisk) N/A
b C
: (colon) N/A
b D
, (comma) N/A
b X
$ (dollar) N/A
b E
! (exclamation) N/A
b O
- (hyphen)
b * b G
% (percent) N/A
b R
. (period)
..
+ (plus)
b # b T
# (pound)
#b V
? (question mark) N/A
b A
‘ (apostrophe) N/A
b Z
Forward Tab
ii
Appendix B — Keypads and Keystrokes
126 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Backspace
b i b i
Up Arrow
uu
Down Arrow
dd
Left Arrow
b < b <
Right Arrow
b > b >
CapsLock
c 1 b ]
Enter
ee
ok
b # b P
Shift
b or c]
Space
c 0 s
Start (Windows)
b W c *
Esc
||
Backlight
fb .
Talk
pp
End call
hh
To Enter Numeric Keypad QWERTY Keypad
127
C
Imager Configuration Bar Codes
You can use the bar codes to quickly configure the CN50
imager. These bar codes allow you to enable or disable
symbologies, reset to factory defaults, and set predefined
imager modes.
Appendix C — Imager Configuration Bar Codes
128 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Basic Configuration Bar Codes
If you need to create a bar code for a specific setup, please download a
free copy of EasySet from the CN50 page on the Intermec website at
www.intermec.com.
Imager Predefined Modes
Command Bar Code
Disable all symbologies
Reset to Factory Defaults
Postamble with Carriage Return
and Line Feed
Shut down and Reboot
Command Bar Code
1D codes only
Standard 1D and 2D codes
1D and 2D codes bright
environment
Appendix C — Imager Configuration Bar Codes
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 129
Symbology Bar Codes
1D and 2D codes with reflective
surface
Command Bar Code
Symbology Enable Bar Code Disable Bar Code
AustraliaPost
Aztec
BPO
CanadaPost
Codabar
Code 11
Code 39
Appendix C — Imager Configuration Bar Codes
130 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Code 93
Code 128
DataMatrix
DutchPost
EAN 8
EAN 13
GS1 128
Interleaved 2 of 5
JapanPost
Matrix 2 of 5
Symbology Enable Bar Code Disable Bar Code
Appendix C — Imager Configuration Bar Codes
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 131
MaxiCode
Micro PDF417
MSI Code
PDF417
Planet
Plessey Code
Postnet
QR Code
Standard 2 of 5
Telepen
Symbology Enable Bar Code Disable Bar Code
Appendix C — Imager Configuration Bar Codes
132 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
TLC 39
UPC-A
UPC-E
UPC-E1
Symbology Enable Bar Code Disable Bar Code
133
I
Index
Index
134 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Numerics
802.11b/g radio
communications, configuring
67
status, checking
100
A
AC power adapter, described
5
accessories
charging time
AC power adapter
8
charge-only multidock 8
DX1 desktop dock
8
DX2 quad dock
8
DX4 quad dock
8
Ethernet multidock
8
quad charger
8
single dock 8
vehicle power adapter
8
described
5
Activation Wizard, starting 35
ActiveSync
connecting to a PC
92
installing applications 92
adjusting the speaker volume
15
aligning the touch screen
7, 25
alphanumeric keypad. See keypad.
applications
developing for CN50
91
installing, using
ActiveSync
92
microSD card
93
Mobile Device Center 92
ScanNGo
94
SmartSystems Foundation
92
Intermec
available for download
29
on the computer
28
launching automatically
94
Assisted GPS, about
54
audio, Bluetooth, connecting to
73
authentication, troubleshooting
99
AutoRun, using to launch
applications
94
B
backlight settings, configuring
14
backup power, battery
7
bar code symbologies
default settings
118
enabled by default 43
supported
111
bar codes, ScanNGo
68
battery
about
7
backup power
7
battery icons, described 9
changing
9
charging times
8
checking the status 9
described
5
maximizing battery life
11
status LED
10
Bluetooth
headset, connecting to
73
managing with Wireless Center
28
radio communications,
configuring
69
boot, performing
clean
106
cold 105
warm
105
C
cab file
launching applications
automatically
94
using to install applications
91
calibrating screen 25
calling product support
104
camera, description
48
capitalizing characters 14
caps lock, enabling and disabling
14
carriers, supported
34
CDMA
carriers, supported
34
phone, activating
34
changing the battery
9
characters
capitalizing
14
entering with keystrokes
122–125
charge-only multidock, described
5
charger, described
AC power adapter
5
charge-only multidock
5
DX1 desktop dock 5
Index
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 135
charger, described (continued)
DX2 dual dock
6
DX4 quad dock 6
Ethernet multidock
6
quad charger
6
single dock 6
vehicle dock
6
vehicle power adapter
6
charging the battery 8
clean boot
performing
106
storing files to rebuild system 91
CN50 computer
troubleshooting
98–102
CN50 features
3
cold boot, performing
105
color-coded keys, using
13
communications
802.11b/g, configuring
67
Bluetooth, configuring
69
Ethernet, configuring 68
serial, using
73
USB, using
73
wireless, managing with Wireless
Center
28
configuration
bar codes
127–129
default settings
118
number, finding
104
configuring
backlight settings
14
network communications
67
using Intermec Settings 60
connecting to a PC
17, 92
D
default
bar code symbologies
43
configuration
118
settings, restoring
65
DiskOnChip, storing applications
91
DX1 desktop dock, described
5
DX2 dual dock, described
6
DX4 quad dock, described
6
E
EA11 Imager
about
42
specifications 116
EA21 Imager
about
42
specifications 113
earbud, wireless, connecting to
73
emergency phone call, making
39
environmental specifications 110
Ethernet adapter, described
6
Ethernet communications,
configuring
68
Ethernet multidock, described
6
extended ephemeris, benefits
52
F
Features Demo, described
29
features of the CN50
3
files, transferring to a PC
17
Flash File Store, using to install
applications
91
Funk security
about
77
configuring
WEP
81
WPA Enterprise (802.1x) 78
WPA2 Enterprise (802.1x)
78
profile, choosing
77
selecting a profile 77
G
getting started, turning on the
CN50 for the first time
7
Good Read LED, troubleshooting
102
GPS
extended ephemeris
52
modes, about
54
GPSID (GPS Intermediate Driver)
configuring settings
52
overview
52
green key, using
13
H
handstrap replacement, described
6
hardware, required for developing
91
headset, wireless, connecting to
73
home screen, described 20
Index
136 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
horizontal scroll
described
21
illustrated 20
I
imager
about
42
configuration, bar codes
127–129
reading distances
112–118
Intermec
applications
available for download
29
on the computer
28
product support, calling
104
Intermec Browser, described
30
Intermec Connection Manager
(ICM), described
30
Intermec Launcher, described
30
Intermec Setiings
enabling the Wi-Fi radio
67
Intermec Settings
configuring the computer
60
described
28
how to navigate
64
main menu options 62–64
starting
61
structure
61
using to configure Profile
Settings
65
Intermec Terminal Emulator (ITE),
described
30
ISP (Internet Service Provider)
connecting to CN50
74
ISpyWiFi, diagnosing Wi-Fi status
100
K
keypad
capitalizing characters
14
color-coded keys, using
13
illustrated
12
keystrokes for entering
characters
122–125
troubleshooting keys
103
using the color-coded keys
13
Knowledge Central website
104
L
language provisioning, about
7
language, selecting
7
LEDs, status illustrated 4
locked computer, troubleshooting
103
M
magnetic stripe reader, described
6
managing the computer
using third-party software
91
maximizing battery life 11
memory, installing applications in
91
microSD card
installing
16
troubleshooting
103
updating system software
96
using to install applications
93
Microsoft security
about
77
choosing
82
configuring
WPA Enterprise (802.1x)
83
WPA2 Enterprise (802.1x)
83
Mobile Equipment Identifier
(MEID), locating
34
modifier keys, using
13
N
navigating Intermec Settings
64
network
communications
configuring
67
status, checking 100
connection icon,
troubleshooting
98
status, checking 100
numeric keypad. See keypad.
O
Object Store, storing applications
91
orange key, using
13
P
PC, connecting to
17, 92
phone
activating
Sprint
35
Verizon
36
configuring
34
emergency phone call, making
39
making a call 39
Index
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 137
phone (continued)
managing with Wireless Center
28
supported
CDMA
34
UMTS 37
physical specifications
110
power button
described
13
troubleshooting
103
private network, connecting to with
VPN server
75
problems, troubleshooting
98–102
product support
calling
104
Knowledge Central website
104
Profile Settings
configuring with Intermec
Settings
65
profile, Funk security, selecting
77
ProfileSettings
application, described
28
Q
quad charger, described
6
Qualcomm XTRA, about 54
R
radio
802.11b/g communications,
configuring
67
Bluetooth communications,
configuring
69
enabling
with Intermec Settings
67
with ScanNGo bar code
68
managing with Wireless Center
28
RS-232 adapter, described
6
S
scanner
troubleshooting
101–102
window, cleaning
107
ScanNGo
bar code, enabling the Wi-Fi
radio
68
using to install applications
94
screen
aligning
7, 25
cleaning
107
specifications 110
SD card. See microSD card.
SDMMC Disk folder,
troubleshooting
103
security
Funk, selecting
77
Microsoft, selecting 82
selecting a language
7
serial communications, using
73
settings, default, restoring 65
single dock, described
6
SIP Designer, described
31
SmartSystems Foundation
described
29
updating system software
95
using to install applications
92
software
firmware number, finding
105
required for developing 91
version number, finding
105
speaker, adjusting the volume
15
specifications
physical and environmental
110
screen
110
status LEDs
battery, described
10
illustrated
4
storage, increasing with microSD
card
16
suspend mode, described
13
symbologies. See bar code
symbologies.
system software
updating with microSD card
96
updating with SmartSystems
Foundation
95
T
tethered stylus, described
6
third-party software, managing the
computer
91
Tile bar
described
21
illustrated
20
Title bar
described
20
illustrated
20
transferring files to a PC
17
troubleshooting
98–102
turning on the CN50 for the first
time
7
Index
138 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
U
UMTS, phone, activating
37
USB communications, using
73
V
vehicle dock,described
6
vehicle holder, described
6
vehicle power adapter, described
6
volume, adjusting 15
VPN connection, creating
75
W
warm boot, performing
105
Wavelink Avalanche, managing the
computer
91
WEP security, configuring with
Funk
81
Wi-Fi communications
configuring
67
managing with Wireless Center
28
supported
3
window, scanner, cleaning 107
Windows Embedded Handheld,
status icons, described
22
Windows Mobile Device Center
connecting to a PC
92
installing applications
92
wireless
application, described
Wireless Center
28
Wireless Printing
28
Wireless Scanning
28
headset, connecting to 73
printer, connecting to
71
security
about
76
troubleshooting
98
wireless security
76–87
Wireless Zero Configuration (WZC)
security. See Microsoft
security.
82
WPA
Enterprise (802.1x) security,
configuring with
Funk
78
Microsoft
83
WPA2
Enterprise (802.1x) security,
configuring with
Funk
78
Microsoft 83
www.intermec.com
Knowledge Central
4, 104
manuals, downloading xii, xiii
Product Support
4, 104
warranty information
xi
Worldwide Headquarters
6001 36th Avenue West
Everett, Washington 98203
U.S.A.
tel 425.348.2600
fax 425.355.9551
www.intermec.com
© 2012 Intermec Technologies
Corporation. All rights reserved.
CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
*935-041-002*
P/N 935-041-002
… 151 …


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