Manual Intermec CN3 Windows Mobile 5.0 (page 103 of 142) (English)

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Chapter 4 — Troubleshooting and Maintaining the CN3

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 91

Problems Scanning Bar Codes

Problem Solution

You cannot see a red beam of light from

the scanner when you press the Scan

button and aim the scanner at a bar

code label.

• You may be too far away from the bar code label. Try

moving closer to the bar code label and scan it again.

• You may be scanning the bar code label “straight on.”

Change the scanning angle and try again.

• The scanner hardware trigger might be disabled in

Intermec Settings. To check the setting go to Start >

Settings > System Tab > Data Collection > Scanner

Settings. Hardware trigger should be checked.

The input device attached to the

computer does not work well or read

bar code labels very quickly.

Set the Scanner Model command to the specific attached

input device. Check enabled bar code symbologies and

enable only the symbologies being used.

When you release a Scan button or

handle trigger, the Good Read light

does not turn off.

The Good Read light will remain on if you configure the

computer to use continuous/edge triggering. If you

configure the computer for level triggering and the

Good Read light remains on, there may be a problem.

Press one of the Scan buttons or pull the trigger again

without scanning a bar code label. If the light is still on,

contact your local Intermec representative.

The scanner will not read the bar code

label.

• Aim the scanner beam to cross entire bar code label in

one pass. Vary the scanning angle.

• Check the quality of the bar code label, Scan a bar

code label that you know will scan. Compare the two

bar code labels to see if the bar code quality is too low.

You may need to replace the label that you cannot

scan.

• Make sure the bar code symbology is enabled and

configured correctly. Use Intermec Settings to check

the symbologies. Expand Data Collection >

Symbologies beneath devices listed (scanner, virtual

wedge) to check and enable symbologies, then scan

the bar code label again.

• Make sure the computer application is expecting

input from a bar code. You may need to type this

information instead.

The scanner does not read the bar code

labels quickly, or the scanning beam

seems to be faint or obscured.

The scanner window may be dirty. Clean the window

with a solution of ammonia and water. Wipe dry. Do not

allow abrasive material to touch the window.

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Intermec CN3 Windows Mobile 5.0 Manual

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