Chapter 5 — Troubleshoot and Maintain the Computer
86 CK3R and CK3X Mobile Computer User Manual
3 Scroll down until you see the OS Version number.
4 Exit the Device Health Dashboard.
How to Restart the Computer
If the computer or an application locks up, or if the computer does not
respond when you press the Power button, you may need to restart the
computer.
The computer uses the configuration currently saved in flash memory
during the boot process. Try these methods, in order, to restart the
computer:
• Reboot: Restarts the computer and goes through the initialization
process.
• Cold boot: Preserves configuration and network settings, but does
not necessarily save cached disk data, which may result in data loss.
• Clean boot: Completely erases the computer memory, including all
applications and data files, except those in the Flash File Store or
any removable storage.
Reboot the Computer
You may need to restart the computer to correct conditions where an
application stops responding to the system.
• Press the Power button and select Reboot from the menu.
Cold Boot the Computer
In some cases where the computer completely stops responding, it may
be necessary to perform a cold boot. Because cold booting may result
in data loss, use this method only if all other recovery methods have
failed.
1 Press the Power button to suspend the computer.
2 Remove the handstrap and the battery pack.
3 Press the Reset button in the battery compartment on the back of
the computer.
