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Chapter 5 — Troubleshoot and Maintain the Computer
80 CK3R and CK3X Mobile Computer User Manual
The mobile computer does
not appear to be
authenticating and a
network connection icon
does not appear on the
toolbar.
The mobile computer may not be
communicating with the access point. Make
sure the mobile computer network name
matches the access point network name
(SSID).
The access point may not be communicating
with the server. Ensure the access point is
turned on, properly configured, and has
802.1x security enabled.
A network connection icon
appears in the toolbar, but
then disappears.
The mobile computer may not be
communicating with the intended access
point. Make sure that the network name
matches the access point network name. The
default network name is “INTERMEC.”
The access point may not be communicating
with the server. Ensure the access point is
turned on, properly configured, and has
802.1x security enabled.
You are setting up multiple
access points in a network
with different SSIDs, and
the connection fails.
When you change the SSID, the WEP key values
are not saved. Configure the WEP key values
and save your changes.
802.1x Security Problems and Possible Solutions (Continued)
Problem Possible Solution
92


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