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! COOL-ER and CoolerBOOKS User Manual from Interead.com V1.1 38 of 45
How do you know which territory I am in?
We identify your country of residence by a number
of methods:
! We ask you when you first use the site
! When you register and supply residence
details
! Geo location identification: your individual
IP address tells us the region where you are
based. Please do not worry about this; the
information is simply used to allow us to
provide you with relevant book listings and
for no other reason.
I’ve seen an ebook for sale on a different
website – why don’t you have it?
The most likely answer to this is that we are not
allowed to sell it to you due to Territorial Rights.
The website you saw it on might be based in
another country and has not identified your
country of residence correctly. We pride
ourselves on providing you with the best selection
of books no matter your country of residence, if
you believe that the book you have seen is
available in your country please let us know so that
we can improve our service to you.
I’ve downloaded an ebook but I can’t read it
on my COOL-ER or my computer. Why?
It sounds as if you may be trying to use the acsm
file to read your book. The acsm file is a small file
usually less that 4kb which acts as a key for the
full book.
Each time you download a Digitally Rights Managed
book you’ll actually be downloading the acsm key
which will activate the full book download within
Adobe Digital Editions.
Try opening and signing into Adobe Digital
Editions before downloading the key. The full
download should then start as a matter of
course. If you are still having problems, please
see the section covering Adobe Digital Editions in
more detail or for further assistance please
contact Adobe at:
www.adobe.com/support/digitaleditions.
Where are my ebooks stored?
You can save your ebooks to your COOL-ER and
keep a copy on your computer. For additional
peace of mind all your downloads from
CoolerBOOKS are also saved in your account so
you can access them again and again.
I’ve accidentally deleted my ebook what
should I do?
You can download your ebook from your account
within CoolerBOOKS if you need to. Log in to
your account and select the ebook you wish to
download. By clicking the ebook link you can
download your book again.
I’ve downloaded a book and my COOL-ER
says Download Complete but the book
seems to be empty. Why?
Before you can read an ebook it must be
downloaded from Adobe Digital Editions, using an
.html or .acsm file to identify the ebook. It
looks as if you’ve put the .html file on your
COOL-ER instead of the .epub or.pdf file that
holds the book’s contents. If you right click on
the file on your computer and choose ‘Open
with’ Adobe Digital Editions then your book will
be downloaded and ADE will add it to your
library.
38


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