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IF YOU HAVE PROBLEMS
Problem Cause Solution
Air purifier does
not turn on
Unit is not plugged into
an electrical outlet
Check that the unit is
properly plugged into an
electrical outlet
Outlet is not
working properly
Plug the unit into a
different electrical outlet
Power cord is damaged
or unit is defective or not
functioning properly
Discontinue use and
contact Customer Support
Air purifier
buttons not
working
Unit is not plugged into
an electrical outlet
Plug the unit into an
electrical outlet
Power cord is damaged
or unit is defective or not
functioning properly
Discontinue use and
contact Customer Support
Air purifier is not
removing odor
The quality of the air in
the room is very poor
(such as a large number
of people smoking)
Open the window to
circulate new air
You may also need to
replace the filter
The filter has
stopped working
Replace the filter
The room is too large
for this unit
Consider a larger
air purifier.
Air purifier
always detects
high levels
of particulates.
The unit is operating in a
very dusty environment
Consider turning the fan
to HIGH
Air purifier is
not delivering
fresh air.
The filter was installed
with the plastic bag
Remove the filter, remove
the plastic bag and
reinstall the filter
The air outlet is blocked Remove any matter that
is blocking the air outlet
150-0002-01_150-0002-01-0102_IB_AP200_US-EN_Retail_Manual_FINAL.indd 14150-0002-01_150-0002-01-0102_IB_AP200_US-EN_Retail_Manual_FINAL.indd 14 10/15/21 1:53 PM10/15/21 1:53 PM
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