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Troubleshooting
Register your product today at instantappliances.com/support/register.
Contact Customer Care:
1-800-828-7280
support@instantappliances.com
instantappliances.com/#Chat
Problem Possible Reason Solution
Contents stop
blending while
the blender is still
powered on
Contents are too thick
Add liquid to thin the recipe. Do not ll above
56 oz /1600 ml as indicated on the pitcher.
Use the tamper to agitate contents and ease
blending.
Use Pulse to break up chunks.
Smoky smell
First use–heating of non-
toxic element coating No action needed, this is normal and harmless.
Motor overheating, may
have run for too long
Press Cancel and wait a few minutes for the motor to
cool.
Motor overheating,
contents may be too
thick
Add liquid to thin the recipe. Do not ll above
56 oz / 1600 ml as indicated on the pitcher.
Use the tamper to agitate contents and ease
blending.
Results are too
watery
Too much liquid Reduce the amount of liquid in your recipe.
Food is over-processed Use Pulse to prevent over-blending.
Shorten the blending time.
Blender will not
power on
Pitcher is not placed
on base
The pitcher must be in the correct position on the
blender base.
Lid is not fully closed Place the lid on the pitcher and press down rmly,
then turn the lid clockwise until it clicks into place.
Power cord not fully
inserted into outlet
Ensure the cord is plugged fully into a 120 V outlet.
Check the blender on a different outlet.
Bad power connection
or no power
Inspect the power cord for damage. If damage is
noticed, contact Customer Care.
Check the outlet to ensure it is powered.
Fuse has blown Contact Customer Care.
White, blueish
or rainbow
discoloration of the
stainless steel in
the bottom of the
pitcher
Mineral deposits have
settled on the bottom of
the pitcher
Follow cleaning instructions in Care and Cleaning.
Depending on severity of staining, consider
Deep Cleaning.
27


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