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Inmarsat IsatPhone Pro Manual

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48
troubleshooting
My phone will not switch on
• Check if the battery is inserted correctly
• Check if the battery needs charging. Charging for 20 minutes should provide
enough power to switch the phone on
• If the battery does not charge it has probably exceeded its usage period and
you will need to replace it with a new one
My phone cannot make
or receive calls
• Ensure the SIM card is inserted in the phone and is fully provisioned by your
service provider
• Check you have a valid GPS fix (See Using your GPS location information on
page 29 for more information)
• Ensure the phone’s antenna is fully extended and you have a clear line of
sight to the satellite. See Connecting to the satellite on page 13 for more
information. A least two signal bars are required to make and receive calls
• If you have less than two bars signal strength, rotate the phone and angle
the antenna until the signal strength increases and you are able to make and
receive calls
• If the phone has sufficient signal strength and cannot make or receive calls,
check if Call barring (page 20), Diverting calls (page 21) or Fixed number
dialling (page 21) have been activated
• If you have a prepay subscription, check your prepay balance to ensure
you have sufficient credit to make a call. See Making a balance enquiry
on page 30 for more information
• Contact your service provider if you are unable to resolve the problem
Problem Solution
321
troubleshooting
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
… 48 …


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