For USA
If you believe that your vehicle has a de-
fect which could cause a crash or could
cause injury or death, you should immedi-
ately inform the National Highway Traffic
Safety Administration (NHTSA) in addi-
tion to notifying INFINITI.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot be-
come involved in individual problems be-
tween you, your retailer, or INFINITI.
To contact NHTSA, you may call the Ve-
hicle Safety Hotline toll-free at 1-888-
327-4236 (TTY: 1-800-424-9153); go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh
Street, SW., Washington, D.C. 20590.
You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov.
You may notify INFINITI by contacting our
Consumer Affairs Department, toll-free, at
1-800-662-6200.
For Canada
If you believe that your vehicle has a de-
fect which could cause a crash or could
cause injury or death, you should immedi-
ately inform Transport Canada in addition
to notifying INFINITI.
If Transport Canada receives complaints,
it may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may request that INFINITI con-
duct a recall campaign. However, Trans-
port Canada cannot become involved in
individual problems between you, your re-
tailer, or INFINITI.
You may contact Transport Canada’s De-
fect Investigations and Recalls Division
toll free at 1-800-333-0510. You may
also report safety defects online at:
https://wwwapps.tc.gc.ca/Saf-Sec-
Sur/7/PCDB-BDPP/Index.aspx.
Additional information concerning motor
vehicle safety may be obtained from Trans-
port Canada’s Road Safety Information
Centre at 1-800-333-0371 or online at
www.tc.gc.ca/roadsafety (English speak-
ers) or www.tc.gc.ca/securiteroutiere
(French speakers).
To notify INFINITI of any safety concerns
please contact our Consumer Information
Centre toll free at 1-800-361-4792.
REPORTING SAFETY DEFECTS
9-30 Technical and consumer information
