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11
Troubleshooting
Your washer-dryer could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure that
the problem cannot be not solved easily using the following list.
Problem:
The Washer-dryer does not switch
on.
The wash cycle does not start.
The washing machine does not
take in water (“H2O” will flash on
the display).
The Washer-dryer continuously
takes in and
drains water.
The Washer-dryer does not drain or
spin.
The Washer-dryer vibrates a lot
during the spin cycle.
The Washer-dryer leaks.
TheFunctionsindicator lights and
thestart/pause indicator light flash,
while one of the phase in progress”
indicator lights and the “door locked”
indicator light will remain lit in a fixed
manner.
There is too much foam.
The washer-dryer does not dry.
Possible causes / Solutions:
• Theapplianceisnotpluggedintothesocketfully,orisnotmakingcontact.
• Thereisnopowerinthehouse.
• TheWasher-dryerdoorisnotclosedproperly.
• TheON/OFFbuttonhasnotbeenpressed.
• TheSTART/PAUSEbuttonhasnotbeenpressed.
• Thewatertaphasnotbeenopened.
Adelayedstarthasbeenset.
• Thewaterinlethoseisnotconnectedtothetap.
• Thehoseisbent.
• Thewatertaphasnotbeenopened.
• Thereisnowatersupplyinthehouse.
• Thepressureistoolow.
• TheSTART/PAUSEbuttonhasnotbeenpressed.
• Thedrainhoseisnotfittedataheightbetween65and100cmfromthefloor
(see “Installation”).
• Thefreeendofthehoseisunderwater(see “Installation”).
• Thewalldrainagesystemisnotfittedwithabreatherpipe.
If the problem persists even after these checks, turn off the water tap, switch
the appliance off and contact the Assistance Service. If the dwelling is on one of
the upper floors of a building, there may be problems relating to water drainage,
causing the Washer-dryer to fill with water and drain continuously. Special anti-
draining valves are available in shops and help to avoid this inconvenience.
• Thewashcycledoesnotincludedraining:somewashcyclesrequirethedrain
phase to be started manually.
• Thedrainhoseisbent(see “Installation”).
• Thedrainageductisclogged.
• Thedrumwasnotunlockedcorrectlyduringinstallation(see “Installation”).
• TheWasher-dryerisnotlevel(see “Installation”).
• TheWasher-dryeristrappedbetweencabinetsandwalls(see “Installation”).
• Thewaterinlethoseisnotscrewedonproperly(see “Installation”).
• Thedetergentdispenserdrawerisblocked(forcleaninginstructions,see
“Care and maintenance”).
• Thedrainhoseisnotfixedproperly(see “Installation”).
• Switchoffthemachineandunplugit,waitforapproximately1minuteand
then switch it back on again.
If the problem persists, contact the Technical Assistance Service.
• Thedetergentisnotsuitableformachinewashing(itshoulddisplaythetext
“for Washer-dryers” or “hand and machine wash”, or the like).
• Toomuchdetergentwasused.
• Theapplianceisnotpluggedintothesocket,ornotenoughtomakecontact.
• Therehasbeenapowerfailure.
The appliance door is not shut properly.
• Adelayedstarthasbeenset.
• DRYINGknobisinthe0 position.
11


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