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Troubleshooting
A. The earphones cannot be turned on.
Check if the earphones still have battery power.
Place the earphones in the charging case and
connect the case to power to charge for at
least 1 h.
B. Only one earphone has sound, and the 2
earphones cannot pair to each other.
1. Make sure both earphones are charged and
can be turned on.
2. With the earphones turned off, tap 7 times to
reset and return them to the factory settings.
Manually pair the earphones with the device
anew.
C. The Bluetooth device cannot find the earphones.
1. The battery of the earphones is low.
2. The earphones are out of the device’s 10 m
Bluetooth range.
3. Check if there are too many Bluetooth devices in
the area. Turn some of them off and try again.
D. The earphones are stuck or disconnect
while in use.
1. Check if their battery is low.
2. The earphones are out of the device’s 10 m
Bluetooth range.
3. An obstacle is blocking the Bluetooth signal.
4. The earphones are not paired and synchronized.
Restart them.
ENEN
5


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