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ENGLISH 18
IKEA GUARANTEE
How long is the IKEA guarantee valid?
Thisguaranteeisvalidforve(5)yearsfrom
the original date of purchase of your appliance
atIKEA,unlesstheapplianceisnamedLAGAN
in which case two (2) years of guarantee
apply.Theoriginalsalesreceipt,isrequired
asproofofpurchase.Ifserviceworkiscarried
outunderguarantee,thiswillnotextendthe
guarantee period for the appliance.
Which appliances are not covered by the
IKEA ve (5) years guarantee?
TherangeofappliancesnamedLAGANand
allappliancespurchasedinIKEAbefore1stof
August 2007.
Who will execute the service?
IKEAserviceproviderwillprovidethe
servicethroughitsownserviceoperationsor
authorizedservicepartnernetwork.
What does this guarantee cover?
Theguaranteecoversfaultsoftheappliance,
whichhavebeencausedbyfaultyconstruction
or material faults from the date of purchase
fromIKEA.Thisguaranteeappliestodomestic
useonly.Theexceptionsarespeciedunder
theheadline“Whatisnotcoveredunderthis
guarantee?”Withintheguaranteeperiod,
the costs to remedy the fault e.g. repairs,
parts,labourandtravelwillbecovered,
providedthattheapplianceisaccessiblefor
repairwithoutspecialexpenditure.Onthese
conditionstheEUguidelines(Nr.99/44/
EG)andtherespectivelocalregulations
are applicable. Replaced parts become the
propertyofIKEA.
What will IKEA do to correct the problem?
IKEAappointedServiceProviderwillexamine
the product and decide, at its sole discretion,
ifitiscoveredunderthisguarantee.If
consideredcovered,IKEAServiceProvider
oritsauthorizedservicepartnerthroughits
ownserviceoperations,willthen,atitssole
discretion,eitherrepairthedefectiveproduct
or replace it with the same or a comparable
product.
What is not covered under this guarantee?
Normalwearandtear.•
Deliberateornegligentdamage,damage•
causedbyfailuretoobserveoperating
instructions, incorrect installation or by
connectiontothewrongvoltage,damage
caused by chemical or electrochemical
reaction, rust, corrosion or water damage
including but not limited to damage
causedbyexcessivelimeinthewater
supply, damage caused by abnormal
environmentalconditions.
Consumablepartsincludingbatteriesand•
lamps.
Non-functionalanddecorativepartswhich•
do not affect normal use of the appliance,
including any scratches and possible color
differences.
Accidental damage caused by foreign •
objects or substances and cleaning or
unblockingoflters,drainagesystemsor
soap drawers.
Damagetothefollowingparts:ceramic•
glass,accessories,crockeryandcutlery
baskets,feedanddrainagepipes,seals,
lampsandlampcovers,screens,knobs,
casingsandpartsofcasings.Unlesssuch
damagescanbeprovedtohavebeen
caused by production faults.
Caseswherenofaultcouldbefound•
duringatechnician’svisit.
Repairs not carried out by our appointed •
serviceprovidersand/oranauthorized
servicecontractualpartnerorwherenon-
originalpartshavebeenused.
Repairs caused by installation which is •
faultyornotaccordingtospecication.
The use of the appliance in a non-domestic •
environmenti.e.professionaluse.
Transportation damages. If a customer •
transports the product to his home or
18


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