• Damage to the following parts: ceramic glass,
accessories, crockery and cutlery baskets, feed
and drainage pipes, seals, lamps and lamp
covers, screens, knobs, casings and parts of
casings. Unless such damages can be proved to
have been caused by production faults.
• Cases where no fault could be found during a
technician’s visit.
• Repairs not carried out by our appointed service
providers and/or an authorized service
contractual partner or where non-original parts
have been used.
• Repairs caused by installation which is faulty or
not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer transports
the product to his home or another address, IKEA
is not liable for any damage that may occur
during transport. However, if IKEA delivers the
product to the customer’s delivery address, then
damage to the product that occurs during this
delivery will be covered by IKEA.
• Cost for carrying out the initial installation of the
IKEA appliance.
However, if an IKEA appointed Service Provider
or its authorized service partner repairs or
replaces the appliance under the terms of this
guarantee, the appointed Service Provider or its
authorized service partner will reinstall the
repaired appliance or install the replacement, if
necessary.
These restrictions do not apply to fault-free work
carried out by a qualified specialist using our
original parts in order to adapt the appliance to the
technical safety specifications of another EU country.
How country law applies
The IKEA guarantee gives you specific legal rights,
which cover or exceed all the local legal demands.
However these conditions do not limit in any way
consumer rights described in the local legislation.
Area of validity
For appliances which are purchased in one EU
country and taken to another EU country, the
services will be provided in the framework of the
guarantee conditions normal in the new country.
An obligation to carry out services in the framework
of the guarantee exists only if the appliance
complies and is installed in accordance with:
- the technical specifications of the country in which
the guarantee claim is made;
- the Assembly Instructions and User Manual
Safety Information.
The dedicated AFTER SALES for IKEA appliances
Please don’t hesitate to contact IKEA appointed
After Sales Service Provider to:
• make a service request under this guarantee;
• ask for clarifications on installation of the IKEA
appliance in the dedicated IKEA kitchen furniture;
• ask for clarification on functions of IKEA
appliances.
To ensure that we provide you with the best
assistance, please read carefully the Assembly
Instructions and/or the User Manual before
contacting us.
How to reach us if you need our service
In order to provide you a quicker service, we
recommend to use the specific phone
numbers listed on this manual. Always refer
to the numbers listed in the booklet of the
specific appliance you need an assistance for.
Please also always refer to the IKEA article
number (8 digit code) and 12 digit service
number placed on the rating plate of your
appliance.
SAVE THE SALES RECEIPT!
It is your proof of purchase and required for the
guarantee to apply. The sales receipt also
reports the IKEA name and article number
(8 digit code) for each of the appliances you
have purchased.
Do you need extra help?
For any additional questions not related to After
Sales of your appliances please contact your
nearest IKEA store call centre. We recommend you
read the appliance documentation carefully before
contacting us.
ENGLISH 12
Please refer to the last page of this
manual for the full list of IKEA
appointed After Sales Service
Provider and relative national phone
numbers.
