What does this guarantee cover?
The guarantee covers faults of the appli-
ance, which have been caused by faulty
construction or material faults from the date
of purchase from IKEA. This guarantee ap-
plies to domestic use only. The exceptions
are specified under the headline “What is
not covered under this guarantee?” Within
the guarantee period, the costs to remedy
the fault e.g. repairs, parts, labour and trav-
el will be covered, provided that the appli-
ance is accessible for repair without special
expenditure. On these conditions the EU
guidelines (Nr. 99/44/EG) and the respec-
tive local regulations are applicable. Re-
placed parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will exam-
ine the product and decide, at its sole dis-
cretion, if it is covered under this guarantee.
If considered covered, IKEA service provider
or its authorized service partner through its
own service operations, will then, at its sole
discretion, either repair the defective prod-
uct or replace it with the same or a compa-
rable product.
What is not covered under this
guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, dam-
age caused by failure to observe operat-
ing instructions, incorrect installation or by
connection to the wrong voltage, dam-
age caused by chemical or electro-chem-
ical reaction, rust, corrosion or water
damage including but not limited to dam-
age caused by excessive lime in the wa-
ter supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries
and lamps.
• Non-functional and decorative parts
which do not affect normal use of the ap-
pliance, including any scratches and pos-
sible color differences.
• Accidental damage caused by foreign
objects or substances and cleaning or un-
blocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found dur-
ing a technician’s visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a non-domes-
tic environment i.e. professional use.
• Transportation damages. If a customer
transports the product to their home or
other address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer's delivery address, then
damage to the product that occurs during
this delivery will be covered by this guar-
antee.
• Cost for carrying out the initial installation
of the IKEA appliance. However, if an
IKEA service provider or its authorized
service partner repairs or replaces the
appliance under the terms of this guaran-
tee, the service provider or its authorized
service partner will re-install the repaired
appliance or install the replacement, if
necessary.
This restriction do not apply to fault-free
work carried out by a qualified specialist
using our original parts in order to adapt
the appliance to the technical safety specifi-
cations of another EU country.
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