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and the applicable local legal provisions. The
parts replaced will become the property of
IKEA.
How will IKEA intervene to solve the
problem?
The service provider, appointed by IKEA, will
examine the product and decide, at its sole
discretion, whether it is covered by the
warranty. If so, the IKEA service provider or its
authorised service partner, through its
service centres, will, at its sole discretion,
either repair the defective product or replace
it with a product of the same or equal value.
What doesn’t the warranty cover?
Normal wear.
Deliberate damage or due to negligence,
damage caused by failure to follow the op-
erating instructions, improper installation
or connection to the incorrect voltage,
damage caused by chemical or electro-
chemical reactions, rust, corrosion or water
damage, including but not limited to dam-
age caused by excessive limescale in the
water pipes, and damage caused by
weather and natural events.
Parts subject to wear, e.g. batteries and
light bulbs.
Decorative and non-functional parts which
do not affect normal use of the appliance,
including scratches and changes in colour.
Accidental damage caused by substances
or foreign bodies and cleaning or releasing
filters, drainage systems or detergent
drawers.
Damage to parts such as ceramic hobs, ac-
cessories, crockery and cutlery baskets, in-
let and outlet pipes, gaskets, bulbs and
their covers, screens, knobs, covers and
parts of covers, unless it can be demon-
strated that said damage was caused by
manufacturing defects.
Cases in which no defects are found during
the technician call-out.
Repairs not carried out by the IKEA-appoin-
ted service provider or by an authorised
service partner, or repairs where non-ori-
ginal parts have been used.
Repairs caused by improper installation or
installation that does not comply with the
specifications.
Use of the household appliance in non-
household settings, e.g. for professional
use.
Damage due to transportation. If the cus-
tomer transports the appliance to his/her
home or to another address, IKEA cannot
be held responsible for any damage which
occurs during transportation. However, if
transportation to the customer’s address is
carried out by IKEA, any damage due to
transportation will be covered by this war-
ranty.
Cost of initial installation of the IKEA appli-
ance. If an IKEA-appointed service provider
or its authorised service partner repairs or
replaces the equipment under the war-
ranty, in any case the supplier or author-
ised service partner must also reinstall the
repaired appliance or the replacement ap-
pliance, where necessary.
These limitations do not apply to work carried
out properly by qualified personnel and using
original parts to adapt the appliance to the
safety standards of another EU country.
Applicability of national laws
The IKEA warranty gives the customer specific
legal rights in addition to the statutory rights
that vary from country to country. These
conditions do not, however, in any way limit
the consumer’s rights outlined in the local
legislation.
Area of validity
For household appliances purchased in an EU
country and transferred to another EU
country, the services will be provided under
the warranty conditions which apply in the
new country. The obligation to provide the
service under the terms of the warranty only
exists if the appliance is compliant and
installed in accordance with the:
technical specifications of the country in
which the application of the warranty is re-
quested;
safety information outlined in the user
ENGLISH 31
31


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