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Draco MultiView 4K60 Troubleshooting
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10 Troubleshooting
In the following chapters, support for issues with the Draco MV is provided. Please ensure before operating
the Draco MV that the Draco MV is connected over a peer-to-peer connection.
If using the Draco
MV with KVM extenders or a KVM matrix switch, please refer to the relevant manuals for
assistance if there is an issue
.
10.1 Network Error
Diagnosis Possible reason Measure
Network settings are
not assumed after
editing.
Restart of the Draco MV not
yet completed.
Restart the Draco MV.
10.2 Failure at the Draco MV
Diagnosis Possible reason Measure
Opening the OSD not
possible.
Wrong ‘Hot Key’ Reset ‘Hot Key’ if necessary (see
chapter 3.8.1, from page 28).
10.3 Failure at the USB-HID Port
Diagnosis Possible reason Measure
Caps Lock and Scroll
Lock LEDs on the
keyboard are flashing.
Keyboard in command mode Press <CTRL> + <Esc> key to leave the
command mode.
USB device without
function.
No USB-HID device
recognized
Connect a USB-HID device.
USB-HID device is not
supported
Check the compatibility.
Contact your dealer if necessary.
10.4 Video Interference
Diagnosis
Possible reason
Measure
Incorrect video display. Cable connection disturbed Check the integrity of the video cable.
Reboot of source (computer, CPU).
10.5 Video Resolution is not correct
Diagnosis Possible reason Measure
The video signal is not
displayed in the correct
resolution.
An EDID is locked in the
configuration. The option
Lock Monitor EDID is
activated.
Deactivate option Lock Monitor EDID (see
chapter 5.2, page 43), then restart the
system.
Another default EDID is set. Change default EDID mode under the
option Default EDID (see chapter 5.4.1,
page 55), then restart the system.
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