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Icon Fires warranty Terms and Conditions:
1. All warranty claims are subject to manufacturer’s review and acceptance.
2. Icon Fires warrants that it uses reasonable care and skill to ensure that its products
are of reasonable quality. Icon Fires will at it's cost and in it's sole discretion: (i)
remedy any defect or fault in any product purchased; or (ii) replace any product in
respect of which there is a defect or fault, during the warranty period, provided that
written notice is given by the Purchaser to Icon Fires of any such defect or fault in the
product as soon as the Purchaser becomes aware of that fault or defect. All
warranty claims must be returned to Icon Fires for assessment with a receipt or other
proof of payment. No warranty is given in respect of any glass contained in any
product.
3. Icon Fires has no liability to remedy any defect in a product or replace a
product where the defect or fault is caused or contributed to by (i) the failure of the
Purchaser to install the product according to specific installation instructions either
supplied within each product box or carton or available on the Icon Fires website or
through the retailer representative; or (ii) use of the product in a manner or for a
purpose for which it was not designed.
4. All site application or installation must reflect these procedures otherwise the
product warranty will be considered void or will not take effect.
All products bearing the logo of Icon Fires logo is covered by a 2
year warranty.
IMPORTANT:
• Stone chipping, painting scratches and general scratches are not covered by the
Warranty.
• Due to the characteristics of Stainless Steel, over time the finish will mature through
natural processes associated with the use with heat and a flame.
• Is it recommended the Stainless Steel Components be polished annually with a
non abrasive polish to bring & restore the finish and also to regularly clean the
products from residue and dirt.
