__ 2. Date of service
__ 3. Date on which the machine failed
__ 4. Date of purchase
__ 5. Failure symptoms, error codes appearing on the
display, and beep symptoms
__ 6. Procedure index and page number in which the
failing FRU was detected
__ 7. Failing FRU name and part number
__ 8. Machine type, model number, and serial number
__ 9. Customer’s name and address
Note for warranty:
During the warranty period, the customer may be
responsible for repair costs if the computer damage was
caused by misuse, accident, modification, unsuitable
physical or operating environment, or improper
maintenance by the customer. Following is a list of some
common items that are not covered under warranty and
some symptoms that might indicate that the system was
subjected to stress beyond normal use.
Before checking problems with the computer, determine
whether the damage is covered under the warranty by
referring to the following list:
The following are not covered under warranty:
v LCD panel cracked from the application of excessive
force or from being dropped
v Scratched (cosmetic) parts
v Distortion, deformation, or discoloration of the cosmetic
parts
v Plastic parts, latches, pins, or connectors that have
been cracked or broken by excessive force
v Damage caused by liquid spilled into the system
v Damage caused by the improper insertion of a PC Card
or the installation of an incompatible card
v Diskette drive damage caused by pressure on the
diskette drive cover, foreign material in the drive, or the
insertion of a diskette with multiple labels
v Damaged or bent diskette eject button
v Fuses blown by attachment of a nonsupported device
v Forgotten computer password (making the computer
unusable)
v Sticky keys caused by spilling a liquid onto the keyboard
The following symptoms might indicate damage
caused by nonwarranted activities:
v Missing parts might be a symptom of unauthorized
service or modification.
v If the spindle of a hard disk drive becomes noisy, it may
have been subjected to excessive force, or dropped.
Read this first
30 MT 2672, 2673, 2884, 2885
