Trouble
shooting
Pocket PC Phone User Manual 179
Troubleshooting
If you encounter any problems with your Pocket PC Phone, consult the following Trouble
Guide. If you are still having problems after reviewing these, contact Technical Support
or your dealer.
Problem
My Pocket PC Phone keeps
turning itself off.
My Pocket PC Phone is not
making any sound.
My Pocket PC Phone does
not vibrate when the phone
rings or alarms occur.
Screen freezes or no re-
sponse
Screen is blank.
Solution
Your Pocket PC Phone is designed by default to turn itself
off if not used for 3 minutes. This period can be set up to
5 minutes. Check the auto-off function on the Advanced
tab on Power setting in Chapter 5.
1 Tap at the right corner of title bar to check the
volume status.
2 Check the settings of Sound and Notifications on
the Personal tab by tapping → Settings.
1 Tap in the right corner of title bar to check if the
vibrate function is activate.
2 Check the setting of Sound and Notifications on
the Personal tab by tapping → Settings.
3 Check the event note in your Calendar to see if the
Reminder has been activated.
Reset your device. See Reset your Pocket PC Phone
and clear memory section in Appendix A.
If your Pocket PC does not respond when you briefly
press the Power button, press and hold the button for a
full second. If that does not work :
1 Plug the AC power into the device to charge it.
2 Reset the device. See Reset your Pocket PC Phone
and clear memory section in Appendix A.
Operating Problems
