Message Cause Action
Empty battery
The product cannot find the charging sta-
tion.
The product has no accurate position
and cannot find the charging station.
There is an obstacle that prevents the
product to find the charging station.
The battery is at the end of its life cycle. Replace the battery. Refer to
Battery on
page 35
.
The product cannot enter the charging
station because the antenna in the base-
plate of the charging station is defective.
If the LED indicator on the charging
station flashes red, the antenna of the
charging station is defective. Speak to
your authorized service center.
Slipped
The product hit an obstacle and stopped
or the wheels cannot move on the wet
grass.
Move the product and correct the cause
of problem. If it is because of wet grass,
wait until the lawn is dry before you use
the product.
The work area includes a steep slope. Maximum slope is 45%. Isolate steep
slopes. Refer to
To install the map ob-
jects in a slope on page 17
.
Charging station blocked
The connection between the charging
plates on the product and the contact
plates on the charging station is not
good. The product made a number of
tries to charge.
Put the product in the charging station
and make sure that the charging plates
and contact plates are connected.
Clean the contact plates on the charging
station and the charging plates on the
product.
An object prevents the product to enter
the charging station.
Remove the object.
The charging station tilts or is bent. Put the baseplate on level ground. If you
install the charging station on a soft sur-
face, use the support plate accessory.
Stuck in charging station
The product cannot move out from the
charging station because it is blocked.
The baseplate has a wet or dirty surface
that prevents the product to move out
from the charging station.
Examine why the product cannot move
out from the charging station. Remove
objects and clean the baseplate of the
charging station.
Charging station communica-
tion problem
Make a new charging station signal a
number of times. If the problem stays,
speak to your authorized service center.
The signal of the charging station was
not changed.
Do a pairing operation between the prod-
uct and the charging station. If the prob-
lem stays, speak to your authorized serv-
ice center.
The product is not connected to the
charging station.
Upside down
The product tilts or the body of the prod-
uct is with the top down.
Put the product in the correct position.
Mower tilted
The product tilts more than the maximum
angle.
Move the product to an area that has lev-
el ground.
38 - Troubleshooting 1691 - 006 - 09.01.2023
