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Message Cause Action
Accessory power
problem
There is a power problem with the accessory
port.
Set the product to OFF and disconnect and
connect the accessory to the accessory port.
Set the product to ON. If the problem stays,
speak to your service center.
Unexpected cutting
height adj
The cutting height adjustment cannot move. Examine the cutting height adjustment and
remove grass or other objects. If the problem
stays, speak to your approved servicing deal-
er.
Limited cutting height
range
Cutting height prob-
lem
Cutting system imbal-
ance
The product has discovered vibrations in the
blade disc.
Make sure that the blades and screws are
not damaged and worn. Make sure that all
blades are correctly installed and that there
is only one blade attached in each position
on the blade disc. Clean the blades and the
cutting disc.
Guide 1 not found
Guide 2 not found
Guide 3 not found
The guide wire you have installed before is
not found.
Examine if the guide wire is not correctly
connected to the charging station or the
boundary wire. Examine if there is a break
in the guide wire. Refer to
Finding breaks in
the loop wire on page 41
.
GPS navigation prob-
lem
Problem with the GPS assisted navigation
equipment.
Restart the product. If the problem stays,
speak to your authorized service center.
Weak GPS signal
The GPS signal is blocked in large parts of
the work area.
If possible, remove objects that can cause a
blockage of the GPS signal.
Disable the GPS navigation function and use
the lawn coverage function. Refer to
GPS
assisted navigation on page 23
.
Slope too steep
The product stopped because the slope is
too steep.
Change the installation of the boundary wire
to exclude this steep part of the work area.
EPOS plug-in not
found
The EPOS Plug-in has been installed earlier,
but cannot be found.
Make sure that the EPOS Plug-in is installed
correctly and that the cable is connected. Re-
start the product. If the problem stays, speak
to your authorized service center.
Charging station
communication prob-
lem
The mower cannot communicate with the
charging station.
Create a new loop signal or reinstall your
charging station under map view in the app.
If the problem stays speak to your authorized
service center.
Power failure Find and correct the cause of the power fail-
ure.
Invalid firmware con-
figuration
The firmware in the product is not updated. Update the firmware to the latest version.
Map problem
The map object file is incorrect. Do a check of the map in the app. Adjust the
map and save it.
Delete the map and do a new installation.
38 - Troubleshooting 2071 - 002 - 05.02.2024
38


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