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5
Troubleshooting
Before calling Technical Support, please check the following points; you may be able to solve any
problem yourself.
Problem
The chiller/freezer
does not work
properly.
The chiller or freezer’s
internal temperature is
too high or too low.
The chiller/freezer is
noisy in operation or
makes unusual noises.
Note: It is normal to
hear some noises as
refrigerant flows through
the compressor.
Outer surfaces are wet
Inner surfaces are wet
Possible Cause
The unit is not plugged in.
The plug and/or the power cable
are faulty.
The fuse has blown.
The unit is faulty.
The wrong temperature is selected.
The factory default settings for the
controller are incorrect.
The condenser is blocked by an
accumulation of dust.
The doors are not fully closed.
The chiller/freezer is close to a heat
source or the ambient temperature
is too high.
The ventilation grille is blocked.
The unit is not on a level, firm
surface, or the unit may be touching
other items.
The chiller/freezer is vibrating
against a neighbouring object.
The unit may be close to a water
source or leak.
The door may be opened too often
or kept open too long.
Action
Connect the plug to the
power supply
Call your supplier or a
qualified engineer.
Replace the fuse with one of
the same rating.
Call your supplier or a
qualified engineer.
Check the controller and
adjust the set temperature.
Call your supplier or a
qualified engineer.
Clean using a vacuum cleaner
and soft brush attachment
(see pages 8, 14, 20, or 24)
Check the unit is level and
the seals are not damaged.
Move the unit to a better
location and check it is out of
direct sunlight.
Move the chiller to improve
free movement of air.
Check location and position
using a spirit level.
Relocate the chiller or the
object.
Dry surfaces thoroughly and
move the unit.
Try to minimise opening of
the doors for better cooling
performance.
International PRO upright manual 240317 EDITION 2 v2.indd 5 28/03/2017 08:34
5


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