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Troubleshooting
Before contacting your local service dealer, please make sure you refer to the following guide. If the TV
does not work normally after completing the following trouble shooting, please contact your local TV
distributor or service centre.
(1) No message is displayed or the TV has no power.
- Check the main power cable and make sure it is plugged into a suitable power outlet.
- Check that the mains supply is switched on.
- Check that the power switch is on at the bottom of the TV (where applicable)
- Connect the power cable to a different power outlet.
(2) No picture
- Make sure that the TV is power on and in operation mode (press the STANDBY button).
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from both ends and reconnect.
- Make sure that the cable is properly connected to the TV.
- Be sure to activate channel search.
- Check the brightness level of the TV.
- Check if the channel is currently on air. Contact the broadcaster to ensure that the channel is
running.
(3) Poor picture/sound quality
- Install the antenna in an obstacle-free place.
- Make sure there is no mobile phone or microwave oven near the TV.
- Keep the power and the antenna cable for the satellite apart from each other.
- Adjust the antenna direction to get the better picture.
- Set the antenna power in menu to On, if you use the active antenna to improve the reception.
- Check the signal levels and adjust your antenna if the level is too low. The signal level may be
affected by weather conditions.
Note: If the antenna is covered with snow or the RF is weakened by heavy rain, the condition of the
sound and picture may temporarily be poor. However, the poor sound and picture quality due to weather
conditions cannot be accepted as a malfunction of product.
- Check that your dish alignment is correct.
- Change the satellite dish for a larger one as this will increase the signal levels received.
- Replace the LNB with a lower noise factor in cases where the noise factor is too high.
- Replace the LNB with a new one in case it is damaged or out of order.
- When the 1080i video input signal is displayed on the TV screen through the Component or
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(4) No or poor sound
- Check that your AV cable is connected correctly.
- Check the volume levels of your TV.
- Check if the TV is on mute.
- Check audio type or soundtrack option in the AV menu.
(5) Remote Control does not operate.
- To control the TV, the top end of the remote control should point directly towards the receiving
part of the TV.
- Remove and reinsert the batteries in the remote control.
- Replace the batteries in the remote control for a new set.
Troubleshooting
75


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