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On delivery
Check the following before using your new product.
1. Check that no damage has occurred during transport (if this is the case, please immediately inform the delivery agent).
2. Check that the number and type (s) of products detailed on the delivery certificate agree with the goods delivered.
3. Check that the delivery is of the desired model and type of product.
Please contact us immediately in case of any delivery problem.
Return or refund
If any product has to be returned for any reason, please contact us to obtain a claim number and advice on how to proceed.
The goods should be returned in complete and undamaged condition in their original packaging.
The following information should accompany any product on its return. The products identification number, delivery date, the
date the user took possession of the aid, the date of the products last service, the person whom we should contact about the fault,
whether it be the user or another, and the nature of the fault.
Human Care HC AB reserves the right to inspect the returned product. If no fault can be found, the item will be returned to the
user. Transport costs may then be chargeable.
CE-marking
The walking-aid is CE-marked according to the applicable directive for Medical devices. CE-markings are placed on the chassis and
contain the following information.
Other information
EAN13-/CODE39-barcode where 73 stands for country
code (Sweden) plus company details. The last six figures
give the products article number and checking number.
Maximum user weight,
production number, individual
product number and date of
production.
Product
name
Type of
product
About our products
ENGLISH
EAN-13 barcode,
EAN number
Product name
Maximum
user weight
CODE 39 barcode,
Serial number
Article number
Date of manufacture,
BATCH number and
address of manufacture.
Product width
Indoor /
outdoor use
Angle of handle in
relation to
direction in which the
rollator is moving
The rollator is tested according to ISO 11199-2:2005 (rollator standard) by an independent
test institute.
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