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Huawei Technologies Co., Ltd.
All rights reserved.
Q1.
Does the phone support hard reset?
A1.
Yes, this can be done by pressing and holding the Power key and Volume up key
for 10 seconds.
Under power off situation, press and hold the Power key and Volume up key for 6
seconds it can enter Download mode. Long press the Power key and Volume up
key again to logout the Download mode.
In below six countries or areas, the phone can be power off when remove the rear
cover: Malaysia, Indonesia, Germany, Norway, Australia and HongKong.
Q2.
What Android version does the phone run? Is there an upgrade
schedule?
A2.
The phone runs Android 2.3 (Gingerbread). At present, there is no schedule for
upgrading the phone's platform to Android 4.0(Ice cream Sandwich).
Q3.
The phone cannot open some pictures or video files, why?
A3.
The phone does not support the file format.
The phone does not have sufficient storage.
The file has corrupted.
The file is copyright protected.
The phone's RAM is low. Close some running third-party applications that occupy
RAM.
Phone applications or system encounter unknown errors. Restart the phone and try
again.
Q4.
What may cause poor quality of online streaming media played by the
phone?
A4.
1. The source streaming media has poor quality.
2. The network connection is poor.
3. Phone hardware may be faulty, for example, the phone display is damaged. In
this case, use another device to play the online streaming media for
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