80
loss or damage.
What Huawei will do during the warranty period?
Huawei’
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the Product repaired or replaced if the Product fails to be of acceptable quality and the
failure does not amount to a major failure.
1. In addition, during the term of this Consumer Product Warranty, Huawei will, at its sole option, repair or
replace any defective Products or parts within a reasonable period of time and free of charge.
performance than the Product
or parts they replace but may be refurbished and not new.
3. R
Manufacturer’s Warranty, whichever is sooner, Huawei strongly recommends that you back-up your Product’s
If on delivery of the Product to the Huawei Customer Service Centre it is found that there is no failure of the
Product or that the failure is not covered by this Consumer Product Warranty Huawei reserves the right to
charge you the reasonable costs it has incurred.
How do I make a claim (for Products purchased in New Zealand)?
Step 1: Locate your original proof of purchase (e.g. receipt
Step 2: Contact Huawei Customer Service
Website | LifeChat | Enquiries:
Direct Email:
Hotline (
Step 3:Arrange the return of the Product in accordance to instructions provided by Huawei Customer Services
including any data back-ups if applicable.
Do not del
needs to be delivered to the Huawei Customer Service Centre you may be responsible for arranging and
paying for that delivery and will be liable for the Product whilst it is in transit.
