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Water and dust resistant
HTC U12+ is water and dust resistant and has an IP68 rating as defined in the International
Standard IEC 60529. With the nano SIM/microSD slot covered and closed tightly, this phone is
water resistant if it is briefly submerged by accident in fresh water less than 1.5 meter deep and no
longer than 30 minutes at room temperature.
HTC U12+ must not be exposed to non-fresh water, high water pressure, strong or fast-moving
water, or sand since these may cause overheating, electric shock, or damage to the phone. Do not
attempt to charge or otherwise use the USB port when HTC U12+ is wet. Normal wear and tear may
decrease the water and dust resistance over time.
Warranty will be void if the phone is not used in accordance with the instructions and precautions
addressed in this user guide, including, but not limited to, using the phone in environments or
situations that exceed the limitations of the IP68 rating. For usage precautions and tips on care and
maintenance, see Care and maintenance tips on page 25 and Cleaning and drying on page 26.
Also make sure to read the Safety guide that comes with the phone.
Care and maintenance tips
Follow these tips and precautions to help maintain water and dust resistance for your phone.
Never attempt to insert or remove the nano SIM and microSD cards with gloves, wet hands, or when
the phone is wet.
§ Before inserting the tray and closing the card slot, wipe off every drop of water or dirt with a
clean, dry cloth. Also make sure that no hairs, fibers, or small particles are caught between the
tray and the slot opening to prevent water from entering the phone.
§ Parts that maintain water resistance such as the tray—which acts as the card slot cover—may
degrade over time. If these parts degrade or get damaged, the phone will no longer be water
resistant. If this happens, contact your retail store or mobile operator. You may be charged for
parts replacement.
Do not intentionally submerge HTC U12+. If the phone accidentally gets immersed in water, avoid
pressing the controls—such as the POWER and VOLUME buttons—and do not operate the phone.
Do not expose the phone to fast or strong-moving water such as shower spray, running taps or
faucets, waterfalls, or ocean waves.
Do not expose the phone to or let the USB port come in contact with the following:
§ Water containing soap, detergent, or shower gel
§ Sea water, swimming pools, spas, hot water, and hot springs
25 Unboxing and setup
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