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5. Enter the password you've set for this backup. If you didn't set a password, select This
backup file is not password protected.
6. Tap OK.
To restore text messages that were backed up via email, open the email message with the backup file
attachment from the Mail app. Tap the attachment to download it first, and then tap it again to open
the backup file to import. Enter the password you've set for this backup or select This backup file is
not password protected.
Resetting network settings
Reset the network settings when you're having problems connecting HTC U11+ to your mobile data
or Wi-Fi network and Bluetooth devices.
1. From the Home screen, swipe up and then tap Settings System Reset.
2. Tap Network settings reset.
3. Tap Reset settings.
4. Tap Reset settings.
Resetting HTC U11+ (Hard reset)
If HTC U11+ has a persistent problem that cannot be solved, you can perform a factory reset (also
called a hard reset or master reset). A factory reset reverts the phone back to its initial state—the
state before you turned on the phone for the first time.
Factory reset will remove all data on your phone storage, including apps you've downloaded and
installed, your accounts, your files, as well as system and app data and settings. Be sure to back up
any data and files you want to keep before you do a factory reset.
1. From the Home screen, swipe up and then tap Settings System Reset.
2. Tap Factory data reset.
To avoid deleting media and other data from your storage card, make sure you do not select
the Erase SD card option.
3. Tap Reset Phone.
4. Tap Erase Everything.
A factory reset may not permanently erase all data from your phone, including personal
information.
138 Backup and reset
138


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