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Getting help
To find out more about using HTC Sync Manager, download the user guide PDF from the HTC
support site (htc.com/hsm/). Or open the Help that comes with the software.
On Windows, click in HTC Sync Manager, and then click Help.
Reset
Restarting HTC One ME (Soft reset)
If HTC One ME is running slower than normal, is unresponsive, or has an app that is not performing
properly, try rebooting and see if that helps solve the problem.
1. If the display is off, press the POWER button to turn it back on.
2. Press and hold the POWER button, and then tap Restart.
3. When asked to confirm, tap Restart.
HTC One ME not responding?
If HTC One ME does not respond when you touch the screen or press the buttons, you can
still restart it.
Press and hold the POWER and VOLUME UP buttons for at least 10 seconds. HTC One ME
then restarts.
Resetting HTC One ME (Hard reset)
If HTC One ME has a persistent problem that cannot be solved, you can perform a factory reset
(also called a hard reset or master reset). A factory reset reverts the phone back to its initial state —
the state before you turned on the phone for the first time.
Factory reset will remove all data on your phone storage, including apps you've downloaded and
installed, your accounts, your files, as well as system and app data and settings. Be sure to back up
any data and files you want to keep before you do a factory reset.
A factory reset may not permanently erase all data from your phone, including personal
information.
138 Sync, backup, and reset
138


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