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Forgot your screen lock pattern?
If you’ve forgotten your screen lock pattern, you have up to five attempts to
try and unlock HTC Desire SV.
If this fails, you can unlock HTC Desire SV by entering your Google Account
user name and password.
1. On the unlock screen, enter your lock pattern.
2. After the fifth attempt, when you’re asked to wait for 30 seconds, tap
OK.
3. If the display goes off, press the POWER button to turn the display back
on, and then unlock the screen.
4. Tap the Forgot pattern? button when it appears.
5. Enter your Google Account name and password, and then tap Sign in.
You’ll then be asked to create a new screen lock pattern. If you no
longer want to do so, tap Cancel.
Encrypting data on HTC Desire SV
You can encrypt data such as your online accounts, settings, music files and other
media. After encryption, you will need to enter the screen lock PIN or password to
turn on your phone and access the data.
§ Set a lock screen PIN or password before encrypting your data.
§ Fully charge the battery and keep HTC Desire SV connected to the power adapter
during encryption. The encryption process takes about an hour.
§ You cannot undo encryption. If you want to return to an unencrypted phone, you
must perform a factory reset.
1. Slide the Notifications panel open, and then tap .
2. Tap Storage.
3. Select the encryption option for the type of storage you want to encrypt.
4. Tap Encrypt.
5. Enter the lock screen PIN or password.
166 Settings and security
166


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