Settings 131
Network Profile Update Settings
UpdateyournetworkprofilesoyoucanconnecttoSprintnetwork.
n SeeUpdateYourNetworkProfile.
Factory Reset
Doafactoryresettochangeyourphonebacktoitsoriginalstatebeforethefirsttimeyouturnediton.
Ifyou’repassingyourphoneontosomeoneelseoryourphonehasapersistentproblemthatcannot
besolved,youcanperformafactoryreset(alsocalledahardreset).
Important: Factoryresetisnotasteptobetakenlightly.ItwillremoveyourprimaryMicrosoft
accountandyoumaylosedataifithasnotbeensynced.Besuretobackupanydataandfilesyou
wanttokeepbeforeyoudoafactoryreset.
Afactoryresetmaynotpermanentlyerasealldatafromyourphone,includingpersonalinformation,
whichmayberecoverablebyothers.
PerformaFactoryResetviaSettings
Themostconvenientwaytodoafactoryresetisviathesettings.
1. OntheStartscreen,slidetotheleft.
2. TouchSettings>about.
3. Touchreset your phone,andthentouchyes.
PerformaFactoryResetUsingPhoneButtons
Ifyoucan’tturnyourphoneonoraccesssettings,youcanstillperformafactoryresetbyusingthe
phone'sbuttons.
1. Turnthephoneoff.
2. PressandholdtheVolumedownbutton,andthenpressandholdthePowerbutton.
3. Whenthephonevibrates,releasethePowerbuttonwhenyouseeanicononthescreen.
PerformaFactoryResetUsingFindMyPhone
Ifyourphoneislostandyoucan'tphysicallyrecoverit,youcanresetitremotelyusingtheFindMy
Phoneservice.
Note: FortheFindMyPhoneservicetowork,youmusthaveenabledFindMyPhoneinthephone
settings,setupaMicrosoftaccountonthephone,andthephonemustbeonandhaveacellular
networksignal.