Use advanced printer management tools (for networked printers) ................................................................ 120
Tips for setting up and using a networked printer ........................................................................................... 122
8 Solve a problem ......................................................................................................................................... 123
Get help with HP online troubleshooting .......................................................................................................... 124
Get more help .................................................................................................................................................... 125
Get help from the printer control panel ............................................................................................................ 126
Get help from the HP Smart app ....................................................................................................................... 127
Jams and paper-feed issues .............................................................................................................................. 128
Cartridge problem ............................................................................................................................................. 135
Printing issues ................................................................................................................................................... 142
Copy issues ........................................................................................................................................................ 146
Scan issues ........................................................................................................................................................ 147
Fax issues ........................................................................................................................................................... 148
Network and connection issues ........................................................................................................................ 157
Printer hardware issues ..................................................................................................................................... 159
Solve problems using Web Services .................................................................................................................. 160
Restore original factory defaults and settings ................................................................................................. 161
Maintain the printer ........................................................................................................................................... 162
HP support ......................................................................................................................................................... 165
Appendix A Technical information ................................................................................................................. 167
Specications ..................................................................................................................................................... 168
Regulatory notices ............................................................................................................................................. 170
Environmental product stewardship program .................................................................................................. 177
Index ........................................................................................................................................................... 185
ENWW v