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Cause Solution
One of the following might have occurred.
One or both printheads are missing.
One or both printheads are installed incorrectly.
One or both printheads still have an orange plug or
plastic tape on them.
One or both printheads are incompatible or damaged.
Make sure both printheads are properly installed.
Install any missing printheads.
If both printheads are installed, remove the printheads,
make sure there is no orange plug or plastic tape on
them, and then reinsert the printheads securely.
Make sure that you are using the correct HP printheads
for your printer.
NOTE: For more information, see Cartridge problem
on page 94.
NOTE: Do not open the printhead latch unless
instructed to do so.
Printhead Alignment icon
Alignment status icon
The Number Counter icon shows an A or a blinking A.
Cause Solution
The printer is doing printhead alignment.
A blinking "A" appears when the alignment page is being
printed or scanned.
It stops blinking after the page is printed or scanned.
"A" disappears after the scan when printhead alignment is
complete.
Once the alignment page is printed, place the printed page
print-side down on the scanner glass, and then press one of
the copy buttons on the control panel to scan the page.
Printhead alignment is complete after the scan.
NOTE: To learn how to load an original, see Load original
on page 46.
The Number Counter icon shows a blinking A. The Alert icon, Resume light, and Power light are blinking.
Cause Solution
Printhead alignment failed. This occurs after you have
scanned the alignment page.
Try one of the following:
Press (the Resume button) to reprint the alignment
page.
Press one of the copy buttons to rescan the alignment
page.
If you do not do anything, printhead alignment gets canceled
after some time.
10 Chapter 1 Get started ENWW
16


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