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HP SCANJET_8300 Manual

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7
Product support
Accessibility Web site
Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/
accessibility/prodserv/.
HP Scanjet Web site
Visit www.hp.com/sbso/busproducts_imaging.html for a variety of information:
● Learn tips for scanning more effectively and creatively.
● Gain access to HP Scanjet driver updates and software.
● Register your product.
● Subscribe to newsletters, driver and software updates, and support alerts.
● Purchase scanner supplies.
Support process
The HP support process works most effectively if you perform the following steps in the
order specified:
1. Review the onscreen Help for the software and scanner, including the
troubleshooting sections.
2. If you have access to the Internet, you can obtain a wide range of information about
your scanner. Visit the HP Technical Support Web site for product help, drivers, and
software updates at www.hp.com/support.
3. Use HP e-support. If you have access to the Internet, connect with HP by going
to www.hp.com/support. Select Support and Troubleshooting, enter the
scanner model information, and then click the double arrows. At the bottom of the
next page, select e-mail under Collaborative Resources. You will receive a
personal reply from an HP Product Support technician. E-mail support is available
in the languages listed at that Web site.
4. If you are a customer in the United States, go to step 5. Otherwise, contact your
local HP dealer. If your scanner has a hardware failure, take it to your local HP dealer
for a solution. Service is free during your scanner’s limited warranty period. After the
warranty period, the dealer will quote a service charge.
5. Contact the HP Product Support Center for support by phone. Please consult the
following Web site to check the details and conditions of phone support in your
country/region: www.hp.com/support. Call HP while you are in front of your
computer and scanner. For faster service, please be prepared to provide the
following information:
– Scanner model number (located on the scanner)
– Scanner serial number (located on the scanner)
– Computer operating system
– Version of the scanner software (located on the scanner’s CD label)
– Messages displayed at the time the situation occurred
The applicable conditions for HP phone support are subject to change without notice.
24 HP Scanjet 8300 series
English
… 26 …


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