Scanning performance issues
Scanner does not scan right away
Make sure the document feeder hatch is closed, and that the scanner is turned on.
Scanner scans only one side of a two-sided page
Verify that the selected scan shortcut specifies two-sided scanning.
Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item. Check to confirm that scanned pages are
not stuck together.
Scanned pages are out of order at the scan destination
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Verify that the page order of the original document is correct before placing the document face down
into the document feeder.
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Make sure that there are no staples, paper clips, or any other attached material (such as adhesive
notes) that may cause the pages to feed incorrectly.
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Verify that pages are not stuck together.
Scan files are too large
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Most scanning software allows a smaller file size to be selected when selecting the output file type. For
more information, see the Help for the scanning software being used.
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Verify the scan resolution setting (for more information, see the Help for the scanning software being
using):
◦
200 dpi is sufficient for storing documents as images.
◦
For most fonts, 300 dpi is sufficient for using optical character recognition (OCR) to create editable
text.
◦
For Asian fonts and small fonts, 400 dpi is the recommended resolution.
Scanning at a higher resolution than necessary creates a larger file with no additional benefit.
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Color scans create larger files than do black and white scans.
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If scanning a large number of pages at one time, consider scanning fewer pages at a time to create
more, smaller files.
ENWW Scanner operation problems 51
