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5 Product support
This section describes the options for product support.
Accessibility
Getting assistance
Accessibility
The following accessibility options are available on this scanner:
Windows environment:
To prevent buttons from being accidentally pushed, you can use the Button Disable
Utility to disable the buttons. You can use the same utility to re-enable the buttons.
For more information about the Button Disable Utility, see
Button Disable Utility.
The scanner User Guide is available in a Help format that is readable by most screen
readers. To find this file, double-click the HP Solution Center icon on your desktop,
and then click Help. Under the Additional Resources section, click Documents,
then click Product Help.
Customers with disabilities can get help by visiting
www.hp.com/hpinfo/community/
accessibility/prodserv/ (English only).
Getting assistance
In order to get the best from your HP product, please consult the following standard HP
support offerings:
1. Please consult the product documentation that came with the product.
Review the troubleshooting section or electronic Help of this manual/CD.
Review the electronic Help section within the software.
2. Visit the HP online support at
www.hp.com/support or contact your point of
purchase.
HP online support is available to all HP customers. It is the fastest source for up-to-
date product information and expert assistance, including the following features:
Fast E-mail access to qualified online support specialists
Software and driver updates for your product
Valuable product and troubleshooting information for technical issues
Proactive product updates, support alerts, and HP newsletters (available when
you register your product)
3. HP support by phone
See the phone list at the end of this chapter for support numbers for your country
or region.
Support options and fees vary by product, country and language.
Fees and policies are subject to change without notice. Please check the Web
site
www.hp.com/support for the latest information.
24 Product support
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