212585
22
Zoom out
Zoom in
Previous page
1/30
Next page
No light or only dim light is visible in the TMA after selecting slides or negatives in
the Scan dialog box
After each step, start a scan to see if the scanner is working. If not, proceed with the next
step.
1. Make sure that the TMA is connected to the scanner.
2. Ensure that Scan positives, including 35 mm slides, using the TMA or Scan
negatives using the Transparent Materials Adapter (TMA) is selected in the What
are you scanning? dialog box.
3.
The bulb in the TMA might not be working. Click the Scan button (
) and look for
illumination. If the bulb is broken, service is required.
4. The TMA has a short warm-up mode. Wait a few seconds to see if the light turns on.
For the best scanning quality, let the TMA light warm up for at least 30 seconds.
Scanner installation troubleshooting
This section contains solutions for installation and setup problems.
Uninstall and reinstall the software
Check the cables
Uninstall and reinstall the software
An incomplete software installation could cause the scanner not to be recognized or the
software not to launch correctly. Try uninstalling and then reinstalling the HP Scanning
software. To reinstall the HP Scanning software, you must have the HP Photosmart
software CD.
1. Click Start, click Settings, and then click Control Panel (in Windows XP, click
Start, and then click Control Panel).
2. Click Add or Remove Programs (in Windows Vista, the Programs and Features
tool) and then select HP Scanjet G2410 or HP Scanjet 2710.
3. Click Remove.
4. Click Add or Remove Programs (in Windows Vista, the Programs and Features
tool) and then select the HP Photosmart software.
5. Click Remove.
6. Unplug the scanner USB cable from the computer.
7. Reinstall the software, using the HP Photosmart software CD that came with your
scanner. When you insert the CD, an installation interface launches automatically.
Choose the HP Photosmart software to install.
8. Reconnect the scanner USB cable after the software is installed. For more information
see Check the cables.
Chapter 3
20 Troubleshooting
22


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for HP scanjet g2410 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of HP scanjet g2410 in the language / languages: English as an attachment in your email.

The manual is 0,94 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info