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product support
This section contains support information, including phone numbers and website
information.
accessibility website
Customers with disabilities can get help by visiting www.hp.com/hpinfo/
community/accessibility/prodserv/.
hp scanjet website
Visit www.hp.com for a variety of information:
learn tips for scanning more effectively and creatively
gain access to HP Scanjet driver updates and software
register your product
subscribe to newsletters, driver and software updates, and support alerts
purchase accessories
support process
The HP support process works most effectively if you perform the following steps
in the order specified:
1 Review the electronic Help for the software and scanner, including the
Troubleshooting section.
2 Go to the HP Consumer Support Website for support. If you have access
to the Internet, you can obtain a wide range of information about your
scanner. Visit the HP website for product help, drivers, and software
updates at www.hp.com/support. The HP Consumer Support Website is
available in the following languages: Dutch, English, French, German,
Italian, Portuguese, Spanish, Swedish, Traditional Chinese, Simplified
Chinese, Japanese, Korean. (Danish, Finnish, and Norwegian support
information is available in English only.)
3 Use HP e-support. If you have access to the Internet, connect with HP via e-
mail by going to www.hp.com/support. You will receive a personal reply
from an HP Product Support technician. E-mail support is available in the
languages listed at that website.
4 Contact your local HP dealer. If your scanner has a hardware failure, take
it to your local HP dealer for a solution. Service is free during your
scanner’s limited warranty period. After the warranty period, the dealer
will quote a service charge.
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