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Problèmes d'installation - HP Scanjet série 4500c/5500c
17
Le scanner ne fonctionne toujours pas correctement
Si la numérisation ne se fait plus ou si les boutons ne fonctionnent pas
correctement, il se peut qu'il y ait un conflit logiciel sur votre ordinateur.
Vous allez peut-être devoir réinstaller le logiciel Photo et Imagerie HP. Pour
ce faire, exécutez l'utilitaire de réparation (sous Windows uniquement).
a. Cliquez sur Démarrer, sélectionnez Paramètres, puis cliquez sur
Panneau de configuration (sous Windows XP, cliquez sur Démarrer, puis
sur Panneau de configuration).
b. Cliquez sur Ajout/Suppression de programmes, puis sélectionnez le
logiciel Photo et Imagerie HP.
c. Cliquez sur Ajouter/Supprimer (ou sur Modifier, en fonction de la
version de Windows que vous utilisez).
d. Suivez les instructions qui s'affichent à l'écran, puis cliquez sur Réparer.
Si le scanner ne fonctionne toujours pas, installez-le sur un autre ordinateur.
Cette opération vous permettra de savoir si le problème vient de votre
ordinateur ou du scanner.
Si le scanner ne fonctionne toujours pas, contactez l'Assistance clientèle HP.
Si les solutions que vous recherchez ne figurent pas dans ce chapitre, consultez
le fichier ReadMe du logiciel pour obtenir les informations les plus récentes, ou
consultez la section dépannage de l'aide en ligne.
P_usermanual1.book Page 17 Vendredi, 3. mai 2002 10:29 10
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