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Referentiehandleiding
Problemen oplossen
165
Problemen oplossen
Als u op een Macintosh-computer (OS X) informatie wilt opvragen over het
oplossen van problemen, klikt u op het pictogram HP Director (All-in-One) in het
dok, selecteert u HP Help in het menu HP Director, selecteert u HP foto- en
beeldbewerking Help en klikt u vervolgens op de optie voor het oplossen van
problemen met de HP PSC 2400/2500 Series.
Als u toegang hebt tot het Internet, kunt u hulp krijgen op de HP-website:
www.hp.com/support
Op deze website vindt u ook antwoorden op veel gestelde vragen.
Problemen met HP Instant Share oplossen
In de volgende tabel worden enkele veelvoorkomende problemen met HP Instant
Share behandeld. Op de website van HP Instant Share kunt u de online Help
raadplegen voor foutberichten die worden weergegeven.
Foutberichten Mogelijke oorzaak en oplossing
Kon geen verbinding
maken met het
Internet
De computer kan geen verbinding maken met de HP Instant Share -
server als het scherm On line gaan verschijnt.
Controleer de Internet-verbinding en ga na of u online bent.
Als u zich achter een firewall bevindt, moet u controleren of de
proxy-instellingen van uw browser kloppen.
De HP Instant Share-
service is tijdelijk niet
beschikbaar
De HP Instant Share-server werkt niet omdat er onderhoud wordt
gepleegd.
Probeer op een later tijdstip opnieuw verbinding te maken.
175


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