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troubleshooting information
This section contains troubleshooting information for the HP PSC 1300 Series
(HP PSC). Specific information is provided for installation and configuration
issues. References to our online troubleshooting help are provided for
operational topics.
This section contains the following:
installation troubleshooting on page 63
operational troubleshooting on page 69
installation troubleshooting
Installation and configuration troubleshooting tips are included in this section for
some of the most common issues associated with HP PSC software and
hardware installation, and HP Instant Share.
This section contains the following topics:
hardware and software installation troubleshooting on page 63
hp instant share setup troubleshooting on page 69
hardware and software installation troubleshooting
If you encounter a software or hardware problem during installation, see the
topics below for a possible solution.
During a normal installation of the HP PSC software, the following things occur:
The HP PSC CD-ROM runs automatically when the CD-ROM is inserted
The software installs
Files are copied to your hard drive
You are requested to plug in the HP PSC
A green OK and check mark appear on an installation wizard screen
You are requested to restart your computer (might not occur in all cases)
The registration process runs
If any of these things do occur, there might be a problem with the installation.
To check the installation on a PC, verify the following:
Start the HP Director and check to make sure the following icons appear:
scan picture, scan document, and hp gallery. For information about
starting HP Director, see use your hp psc with a computer on page 6. If
the icons do not appear immediately, you might need to wait a few
minutes for the HP PSC to connect to your computer. Otherwise, see Some
of the icons are missing in the hp director on page 66.
Open the Printers dialog box and check to see that the HP PSC is listed.
Look at the task tray for an HP PSC icon. This indicates that the HP PSC is
ready.
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