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hp psc 1100/1200 series
chapter 9
34
call in Australia post-warranty
If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-of-
warranty support fee of $27.50 (inc. GST) will be charged to your credit card. You can
also call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to
5:00 P.M. Monday through Friday. (Charges and support hours are subject to change
without notice.)
prepare your unit for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are
requested to send your unit in for service, please follow the power off and rebox steps
below to avoid further damage to the HP product.
Note: When transporting your HP PSC, make sure that the pens have been
removed, the HP PSC has been properly shut down by pressing the power button,
and you have allowed time for the carriage to return to the service station and for
the scanner to return to its parked position.
1 Turn on the unit.
Disregard steps 1 through 5, if your unit will not turn on and the print carriage is in
the home position. You will not be able to remove the print cartridges. Proceed to
step 6.
2 Open the print-carriage access door.
The print carriage moves to the center of the unit.
Caution! Remove both print cartridges. Failure to do so may damage your
unit.
See replace the print cartridges on page 23 for information on removing the print
cartridges.
3 Place the print cartridges in an airtight bag so they will not dry out, and put them
aside (do not send them with the unit, unless instructed to by the HP customer
support call agent).
4 Close the print cartridge access door.
5 Wait for the print cartridge to park (stop moving). This may take a few seconds.
6 Turn off the unit.
7 If available, pack the unit for shipment using the original packing materials or the
packaging materials that come with your exchange unit.
If you do not have the original packaging materials, please use other adequate
packaging materials. Shipping damage caused by improper packaging and/or
improper transportation is not covered under the warranty.
38


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