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Using Windows Refresh for quick and easy recovery
When your tablet is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the
system at the factory. Any Windows 8 apps that came preinstalled on your tablet and any that were
purchased from the Windows Store will be saved.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See Help and Support for instructions on
reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.
NOTE: You may be prompted for your permission or password when using Refresh. See Help and
Support for more information. From the Start screen, type h, and then select Help and Support.
To start Refresh:
1. Swipe from the right edge, and then tap Search. In the search box, type recover, and then
select Refresh your PC without affecting your files.
2. Select Get started, and then follow the on-screen instructions.
System recovery instructions (select models only)
If a micro SD recovery card is already inserted in your tablet (select models only), the files installed
on the SD card are used to recover the system to the factory settings. Be sure that the micro SD card
is inserted before using the Windows recovery features.
Instead of using the Windows recovery features and the micro SD card to recover your system, you
can order a USB System Recovery Kit from HP.
Removing everything and reinstalling Windows
Sometimes you want to perform detailed reformatting of your tablet, or you want to remove personal
information before you give away or recycle your tablet. The process described in this section
provides a speedy, simple way to return the tablet to its original state. This option removes all
personal data, apps, and settings from your tablet, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option from the Start screen:
1. Swipe from the right edge, and then tap Search. In the search box, type recover, and then
select Remove everything and reinstall Windows.
2. Select Get started, and then follow the on-screen instructions.
Using Windows Refresh for quick and easy recovery 35
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