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12 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the tablet hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
To start HP PC Hardware Diagnostics (UEFI):
1. Turn o the tablet.
2. Press the power button and when the Press and hold the Volume down button or the ESC key on
external Keyboard to enter Startup Menu message displays, press the volume down button.
The Startup menu is displayed.
3. Tap F2 System Diagnostics.
4. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press the volume down button.
Downloading HP PC Hardware Diagnostics (UEFI)
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
The preferred method is to download UEFI to your tablet. You can also download UEFI to a USB device;
depending on the type of USB device used, an adapter for the USB Type-C port may needed to transfer the
data to the tablet.
There are two options to download HP PC Hardware Diagnostics:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags.
2. Click the Download link under HP PC Hardware Diagnostics, and then select Run.
Option 2: Support and Drivers pages—Provide downloads for a specic product for earlier and later versions
1. Go to http://www.hp.com.
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
36 Chapter 12 Using HP PC Hardware Diagnostics (UEFI)
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