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Chapter 6 : Phone 63
Use visual voicemail
Visual voicemail displays all your voicemail messages as a list, so you
can see who called and select the messages you want to listen to. You
can also make calls and send text messages to callers directly from the
visual voicemail list.
Not all wireless service providers support the visual voicemail feature.
Check with your wireless service provider for information.
1 Open Phone .
2 Tap . The number on the icon shows how many unread
voicemail messages you have. Your voicemail list is displayed with
the most recent message at the top. Messages you have not listened
to yet are displayed in bold.
NOTE For new voicemail messages to appear on your visual voicemail list, your
smartphone must have a data connection, as indicated by an , or icon
at the top of the screen. If you are roaming, you must have data roaming
enabled (see Set roaming and data usage preferences). If you do not have a
data connection or do not have data roaming enabled, you can work with any
visual voicemail message already in the list in the ways described below. You
can also check for new voicemail messages using any of the methods described
in Listen to voicemail messages. Having the Wi-Fi feature on or off does not
affect whether your smartphone can display new visual voicemail messages.
3 To listen to a message: Tap the caller name or number. To pause
playback, tap . To resume playback, tap . Drag the slider to
move forwards or backwards through a message.
4 There are a number of ways to reply to and forward voicemail from
visual voicemail. See the following sections for details on each.
To call back the caller: Tap or the contact picture to the right of the
caller name or number. Tap the number you want to use to call that
person.
To send a message to the caller: Tap and hold the visual voicemail entry
and then do one of the following:
Tap to the right of a mobile number. Create and send a text or
multimedia message (see Create and send a text or multimedia
message).
Tap Reply > via Message. Create and send a text or multimedia
message (see Create and send a text or multimedia message).
To forward a voicemail: Tap and hold the visual voicemail entry and then
tap Forward > via Message. Create and send a text or multimedia
message (see Forward a message).
To view contact details for a caller: Tap or the contact picture to the
right of the caller name or number. Tap View contact.
To delete a visual voicemail entry: Throw the entry off the side of the
screen. Tap Delete to confirm. You can also tap and hold the entry, tap
Delete and then tap Delete to confirm.
Change your voicemail greeting
By default, when a caller leaves you a voicemail, the caller hears a
default greeting from your wireless service provider. You can record a
custom greeting for callers instead.
Not all wireless service providers support the option to record a custom
voicemail greeting. Check with your wireless service provider for
information.
1 Open Phone .
2 Open the application menu and tap Voicemail Greeting.
3 Under Greeting Type, tap No greeting to use the default greeting
from your wireless service provider. Tap Custom to use a greeting
you record.
TIP You can also listen to voicemail messages directly from your call history (see
View your call history).
63


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