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fazer uma chamada
Telefone para o suporte HP enquanto estiver perto do computador e da
impressora. Esteja preparado para fornecer as seguintes informações:
Número do modelo de impressora (localizado na parte da frente da
impressora).
Número de série da impressora (localizado na parte inferior da
impressora).
Sistema operacional do computador.
Versão do driver da impressora:
PC com Windows: Para ver a versão do driver da impressora, clique
com o botão direito no ícone do cartão de memória na barra de
tarefas do Windows e selecione Sobre.
Macintosh: Para ver a versão do driver da impressora, use a caixa de
diálogo Imprimir.
Mensagens exibidas na tela LCD da impressora ou no monitor do
computador.
Responda as seguintes questões:
A situação pela qual está telefonando já ocorreu antes? É possível
recriar a situação?
Você instalou qualquer hardware ou software novo no computador no
período em que ocorreu a situação?
32


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Others manual(s) of HP PHOTOSMART240

HP PHOTOSMART240 User Manual - English - 42 pages

HP PHOTOSMART240 User Manual - Dutch - 40 pages

HP PHOTOSMART240 User Manual - Danish - 42 pages

HP PHOTOSMART240 User Manual - Italian - 40 pages

HP PHOTOSMART240 User Manual - Polish - 42 pages

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HP PHOTOSMART240 User Manual - Spanish - 40 pages

HP PHOTOSMART240 User Manual - Norwegian - 42 pages


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